The UPS Store

This is the 3^rd time I’ve gone to this store. I must be a masochist. I waited 3 times to make sure I was being fair in this review. The first time I came here there was no one behind the counter but the lady came out to help me and seemed friendly. I needed to use their computer to print a label since my printer died and she left me alone to do that. She was gone for quite a while in the back… and eventually my husband and I called for her and she reappeared. This was the best experience I had with the store, and again… at least she was friendly.
The 2^nd time I went to this store was to drop off a package with a preprinted label already on it. I tried to explain that I had already printed the label after entering the store (no hello from the man behind the counter), but instead of listening to me he said ‘firmly’ over and over «on the scale, on the scale» which I guess meant I was supposed to stop trying to talk to him and put the package on the scale, even though it already had a label and was ready to go. I really didn’t want the receipt, but he basically forced me to stand there while he printed it. I left the store feeling not only a lack of customer service, but feeling actually kind of really disliked for no good reason.
The 3^rd time I went to this store was to drop off another package with a preprinted label attached to it. Why did I go back? Hell if I know LOL. This time I asked my husband to go in for me because I didn’t feel like being ‘abused’ by the staff. The lady behind the counter didn’t greet him when he came in and when he tried to hand her the package she said «scale» and pointed at the scale. When he tried to put the package on the scale she said «flat», because apparently he wasn’t putting it on the scale flat enough? Also I think they’re supposed to be the ones weighing the packages, and I’m still not sure why they are weighing packages that already have printed labels attached to begin with and forcing people to take a receipt… maybe it’s a new policy? The other UPS stores I have been to before were always able to accept packages with pre-​printed labels without weighing them. Either way, my husband left the store not wanting to go back there either.
We are finding a new UPS drop off location. If you venture here… good luck.

I had several packages with prepaid UPS labels. I had my arms full walking up to the store. I placed my boxes down on the floor to open door and somehow manage to get in. Once inside I had to pause again so as to not drop the small box on top and my cellphone. Low and behold! I notice the store was empty except of course for the female attendant who saw me struggling to get inside but did not bother to help me with the door. What the hell happened to customer service or common courtesy?! The woman did not greet me nor did she smile. I typically say hello but was at a loss for words knowing this woman saw me struggling with boxes and did not help me. Life is simple. Restfulness and common courtesy go a long way. As a customer, I do not like being treated like I am a bother for visiting the store. There are other places for me to take my packages in Bolingbrook and I will never revisit this store again. The Bolingbrook post office, as busy as they are, are always friendly and greet every single customer they serve.

Always helpful always nice!
Can’t imagine any of these kids being rude!
This is my only UPS Store!

I had to just drop off a package, but didn’t have the opportunity to tape it closed. I went to the store and they charged $ 1 just to tape it shut. I understand that if I had them include bubble wrap and pack it, but for a piece of tape to close a small box? Apparently they don’t care about customer service these days…

I’ve been to this location only once so far. I have to say, the girl working here was super sweet!
I was dropping off a package (with a pre-​paid label already attached), and she was able to scan it in and send it out right away. She was also very helpful regarding other shipping questions that I had.
Not sure how others had a poor experience here? Perhaps it was a difference in having a pre-​paid label or not.

Incompetent bunch. Including the manager!
I had business packages shipped via UPS, TO this UPS Store. (UPS to UPS — should have been pretty easy, right?)
Rec’d an email from UPS Tracking stating the package was delivered at 10:04 am. I called at 2pm to make sure, so I could pick it up on the way home later that day. The girl looked and looked, went into the computer and assured me IT WAS NOT THERE, even though I told her I received an email FROM UPS stating it was.
I called again at 4pm, and a guy searched and searched… and again, swore it just was not there. I called again at 6pm, spoke with another gentleman, and he (yes, again!!!) said it was not there.
I argued and argued that UPS tracking sent me the email stating it was delivered at 10;04. While trying to be helpful, he asked if I could hold so he could call «the manager».
I was told it actually HAD been delivered there that morning, after all. He actually LAUGHED when he explained they couldn’t find it because…(Get ready for this!!) «it „looked“ like the boxes they sell… y’know, the brown ones, so they never looked at them» NEVER LOOKED FOR THEM? WHAT ABOUT THEIR COMPUTER SYSTEM!!!
What??? I mean really… What!!!
I went to pick them up, only to be told I own them $ 25. I told them that even before arranging to have it shipped there, I asked TWO people how much it would be to have it shipped there, and BOTH … both people told me $ 5 or $ 10. A
fter this entire day of incompetence, when I expressed that to their «manager», she put this fiasco on ME, stating «YOU must not have heard them say per package».
Again… WHAT?!!
After this MANAGER heard how incompetent their entire staff had been not even looking for my boxes throughout the entire day, (with UPS stating it was delivered) SHE STILL HAD THE ATTITUDE TO BLAME ME?
Never again will I do business there. And I WANT to warn all others in advance not to, as well.
This specific location is a joke compare to all the other UPS stores I’ve used.
Terrible. Absolutely terrible.
UPS is a great company. Use ANY OTHER LOCATION if you want a professional experience.

walked in to mail four packages. after dealing with the rude girl behind the counter for 15 minutes on the first package I walked out and mailed the rest with USPS

Horrible customer service!!! They completely screwed up a package I was sending to the Dominican Republic for my wedding. In the end it never made it in time and the sole reason was an error made by the employee and they refuse to correct the problem!

Oh how I love this UPS store!
Background story:
I am making my own wedding invitations for my upcoming wedding. I tried printing the envelopes myself which turned out to be a disaster. I wasted half a pack of envelopes and about 2 hours of my time trying to figure out the formatting for the envelopes that I had purchased. Once I thought I had the formatting figured out, I realized when I printed my printer was leaving black smudges. It was just not working out.
My fiancé, seeing my total frustration, and trying to prevent a bridal breakdown (haha!), decided to help and suggested we outsource this project to relieve some of the stress. We called several stores who all said they couldn’t print on the envelopes we had (this included office stores and Fedex/​Kinkos). We contacted Office Depot who said they could do it (hooray!!). My fiancé took the envelopes there only to find out they in fact could NOT get it to work. Great.
He then decided to call the UPS store in Bolingbrook and spoke with Luis. Luis said he could do it (I wasn’t about to get excited since Office Depot told me the same thing), but decided I had nothing to lose.
I took my envelopes and spreadsheet in there and Luis printed out a sample for me — it worked perfect! He sat down with me in the back of the store at the computer, let me format the text how I wanted. I picked the text, font, he ran several samples for me before I decided on how I wanted it, and was overall extremely helpful.
He had around 140 envelopes printed for me in an hour! It cost $ 10.00 for a set up fee and $ 0.10 per envelope. Totally worth it!
Since then I went back once more for some additional envelopes to be printed and it took about a half hour and only $ 0.10 per envelope (no set up fee this time, that was a one time charge).
Something that stood out to me was that between the first and second times I was in there, it was about a 3 – 4 week span, but when I went in there the second time, he remembered my name and greeted me with a «Hi, Tracy!» To some people this is insignificant, but to me it shows good and friendly customer service to remember peoples’ names when they see sooo many customers!
I am very pleased and will remember to use them in the future for any similar needs I may have.

Expensive and lousy service!