Best Buy

First time ever doing a transaction with Best Buy. I realized after my purchase that there was no military discount compared to Lowe’s and Home Depot. I wanted to cancel my purchase with Best Buy, but David (assistant manager) provided the best customer service I’ve ever experienced since stepping into the store– he worked out something so I wasn’t completely losing out and with that I decided to keep my appliances! Thank you David!

Do not, repeat, do not buy a Sharp 70″ Aquos LC-​70TQ15U 70″ television sold anywhere (we bought it at this Best Buy) without an extended warranty. This thing cost us almost $ 3,000 and it’s a piece of junk. We bought our 70″ on May 14, 2014, a mere 18 months ago, without an extended warranty because we made the mistake of thinking this was a high quality product. Baloney! The screen has a thin vertical yellow line near the left margin of the screen, and the Geek Squad at Best Buy (who we had to call because the television is out of warranty by six months, plus, the nearest Sharp authorized repair center is a three hour drive south of us in Louisiana), told us this is a serious problem — the panel is defective, failing after only a year and a half! It will cost somewhere between $ 2,000 and $ 4,000 to repair, possibly more than we paid to buy it in the first place. Call Sharp and ask them to try to help, you say? Good luck on that. By some chance, if you don’t buy an extended warranty on your television, Sharp isn’t going to do anything at all for you except tell you that they’re sorry they can’t help you and to have a nice day. Also, before you buy any Sharp product, find out how close an authorized repair center is to where you live. Best Buy was no help. A satisfied customer tells five people they meet that they’re happy with their product. An unhappy customer tells everyone who is willing to listen. Lesson learned.

Samsung reps. Way to go. Tell me not much can be done about my s5 rebooting at random with screen locked. Thanks for the help with my next phone decision.

My word. I had at least five visits worth of horrible service during Xmas break 2011. However, I had two employees step up to REDEEEEEEM this place (picture Dumb & Dumber — «You’ve totally redeemed yourself.»)
Q is the customer service rep answering the phone line and she doesn’t know much about the store lay out or appliances but what she does know she does well. She knew they dropped the ball with me and made sure to provide Excellent service thereafter. She will go and look for things or try and secure an answer for your question and not just sit idly by.
GM Brian, and I know you’re thinking he’s the GM he should provide the best service… well not all GM’s do. He admits fault; understands the need to take a bad experience and make a teaching moment and exceed expectations on service to correct the crap service.
They have no idea how to run BBYmobile. Kudos for being staffed well but thumbs down on acknowledging people and not having a floater for when things get hectic. FYI: There’s apparently a state law charging tax on FREE Phones. I would have done better ordering the phones online and having them shipped for free but it was for the parents.
No one really works appliances as in there’s not a dedicated sales rep for Appliances. Nope! Not even during Xmas rush. But this new HOT BUY promo was worth going in for and putting up with bad service to surprise the parents.
All of my complaints were addressed appropriately via GM Brian. He followed up as stated and promised. He asked attentive questions and *BAM* delivered. He needs new floor leaders because I feel strongly that things shouldn’t fall apart when the boss is away. And now I understand why BBY has a hard time capturing the elderly crowd. After the first 3 visits about the appliances… I felt like the elderly are correct in assessing ‘those were just some young punks working and barely doing that.’