Banana Republic Women’s and Home

BR at Copley recently moved to a new location within the mall that is larger than the original. It has a great selection of merchandise but the customer service needs improvement. The staff constantly appears in disarray and clueless, including management. On two separate occasions this week, there was a long line with 8 – 10 customers, only 2 cashiers ringing and several associates just chatting and sorting merchandise back and forth behind the register. The manager and cashiers had no sense of urgency and how to manage a long line. It is always chaotic and frustrating to checkout or get customer assistance at this location. If you have lots of time and patience, it’s the place to shop.

When I want to shop at Banana Republic, I head over to Copley. The store associates are extremely friendly and helpful. I like the layout of the store (unlike the one on Newbury St that is four levels where you are constantly running up and down stairs).
They usually have the sizes I am looking for; if they don’t have a size, they are prompt in helping me locate the size from the back or at another store.
The selection is great, and this store is always clean and organized.

Helpful staff who were all over the place too.
Good sale area as well and great sales all the time too.
You can get discounts (or lots of points back) with discover card too!

This is an excellent Banana Republic — it’s huge, they have a great selection of clothes, accessories and shoes, and always seems to have fresh things on the floor. My only complaint is that the service is inconsistent. I’ve had very helpful assistance from staff and I’ve also been treated with complete disdain for asking to try on a pair of shoes. I am sure BR staff isn’t paid terrifically well, but this is a high-​end mall so it seems that the staff should perhaps try to be competitive with the sales staff at neighboring stores. Still, this is overall, a very good BR location.

I have not liked Banana Republic for awhile. The sales section just isn’t very good, and things feel very old to me, as in the style hasn’t changed much. I think I only saw a cashier there, and I know that’s not possible.

This is my favorite Banana Republic. The store is huge, and they always have a great selection (as opposed to Newbury which, while smaller, doesn’t always have a lot of things that this Copley location has in stock).
The main reason I gave this location 5 stars is because every time I go in there I get treated really well. Their staff is personable, engaging, and friendly. I look forward to coming here knowing that I will be receiving excellent customer service. (As an aside, I cannot bear to shop at any Ann Taylor or Loft stores simply because their staff is rude and acts as though I am undeserving of having the privilege to afford their overpriced clothing). I’d so much rather spend my money at Banana where customer service and loyalty are valued first and foremost. I’ve been a Luxe member for several years now because of this and will continue to be for as long as I am able.

One of the better Banana Republics in the area, featuring fairly extensive petites and accessories sections. This is the only Boston-​area Banana Republic that I know of to have a large selection of clearance shoes during major sales. Usually the sales section is also bursting with choices.
They change the layout of the store on a fairly regular basis, so you won’t always find the sales and petites in the same place they were on your last visit. I understand this tactic from a marketing perspective – it gets people to browse more – but as an efficient shopper, it annoys me.
You may have noticed I am very aware of the petites section at Banana Republic, despite standing a respectable 5’6″. I have a fairly short torso and given the generous cuts of Banana Republic’s clothing, actually require the petite in many of their tops and even some of their dresses. This is frankly ridiculous. At my height it’s bizarre to require a BR to have a significant petites section to find clothes that fit.

There is a fantastic selection at this store whether you are looking for casual wear, suits, petite, shoes, ect. They also seem to always have a great selection of sale items. They even have a separate section for petite sale. The staff is always incredibly friendly and helpful. If you are in the market for Men’s wear, just walk across the hall to the Men’s store.

I am a little person. BR makes fashionable clothes for little people. This particular BR carries petite sizes and a fairly good selection of accessories. The only down side is that being in Copley, the sales items are usually priced higher than other locations.

Five stars for a chain? Yes, when it carries such a huge petites section and has such amazing sales. And the staff! I was in here just yesterday and even though I was all sweaty from a long bike ride and kind of looked like a homeless lady with my giant backpack, they were incredibly friendly and helpful to me. And, they weren’t pushy – just helpful. It’s a fine line, people. I encountered Mark as well – he was in the dressing rooms, managing the manic traffic with aplomb and good cheer.
The styles here are what they are – fairly conservative but elegant, great for work. I was looking for a dress to wear to a wedding and nothing quite worked – either stuff was really bright (and no one wants to be the ho-​bag at the wedding in the bright red dress) or waaay too conservative. But for classic wardrobe staples, BR is a great, affordable option and this store in particular is the link in this chain that I like to patronize.

This rating is not so much for the store but for Mark. First of all, I really don’t like clothes shopping. It’s pretty low on my «fun things to do» list. That said, I had to find a blouse or a decent button-​down to wear under my suit — a non-​ruffled/​frilly version, if possible. I wandered into BR because I couldn’t find a plain buttondown in Gap. I didn’t think I would have much luck, but it was late and I needed the shirt for the next day, so I could not go home empty handed.
Mark found me wandering around with a variety of random blouses/​shirts & started a fitting room for me. When I came out to ask my friend her opinion on one of the shirts, Mark came over to see how I was doing and after I told him my situation, it was like I had walked onto Queer Eye for girls. He took my size, walked out, and came back with a whole armful of things to try on. He was so helpful, honest, and all-​in-​all amazing. I walked out with a button down & a blouse (both from the sale section) and a wish to be able to take Mark wherever I went. I still hate shopping, but 5 stars for Mark & such wonderful service!

Anywhere that carries Petites is good with me! This location has a good-​sized petites selection (and I, too, am 5’0″ and thin, so this is crucial to a non-​frustrating shopping experience) and seems to carry everything Banana Republic makes. In general, Banana Republic seems to fit in with my style, which I like to think of as classic rather than boring, so I shop here when I can and ALWAYS hit the sales, which are usually fantastic. I bought a pair of great suede wedge heels for $ 30 in the after-​Christmas sale. Can’t beat that.
As for this particular store, the help ranges from friendly associates who will chat with you about the store and run back and forth from the dressing room getting different sizes to the few I’ve run into who either pretend you’re not there or one in particular to whom I had to ask for my size in a shoe three times before she actually got it (and no, the store wasn’t busy… I was standing in the shoe section the whole time and she wandered around a bit and just never came back to me), but I’ve generally had good experiences here.

Where I go for all my basic office work attire. Sure this place doesn’t inspire you to be the diva you want to be but that’s what the weekend is for. BR is a weekday in the office people, especially during the winter when all your creative juice is zap and you only want to go in with some warm wool trousers and a cardigan. Where else can you find reasonable wool trouser that can fit your 5 feet frame and not have to have it hem. It helps SOOO much that they carry petite sizes!

Oh, Merri — I couldn’t disagree more! I love BR, and this store is the best ever with the most selection you can find anywhere. I used to work here and I know that the team there is always dedicated to giving the best service. From what I remember, the stock room is always well-​organized and things are very under control.
But really, other than the quality, style and selection of the clothes and amazing customer service, what else can you ask for?

While the styles at BR have lately been more than disappointing for me, I will always check in here for work clothes. Traditionally, their clothes are tailored enough for my conservative job, and the quality allows me to wear them for years.
Boring, maybe for some. But I tend to think of it as classic, simple lines that will never go out of style.
Now, if they could just stop making all skinny «work pants», Bermuda shorts, and sheer tops, we’d be all set. Can’t wear those to work, and they do nothing for me.

i dont like banana. they are the epitome of boring. you look up boring in the dictionary and there’s a picture of someone wearing banana clothes. my friend m has had a gift certificate to this place for over a year so we always go in (to the mens side but i still look at womens as well occasionally) and he can never find anything and i see the boring womens ones and go ugh. over the years, ive never bought anything here because as well as being boring, they dont fit. theyre too big.

…because you cant shop at skank by Jasmine Sola if you have a real job. I single-​handedly rescue the economy from imminent collapse in this store.

this is the flagship store in boston meaning that they have the largest selection of merchandise of any of the banana republic’s in the area. it also means that if you can’t find what you are looking for at another banana republic you’re more likely to find it here.