For Eyes Optical

Michael is amazing! He has a great eye for fashion, choosing frames that enhanced my features. He was also able to quickly use my insurance benefits to give me a deal.
When I picked up my glasses he took the time to make sure they fit well and told me to stop by for adjustments every few months.
This was my first visit to your store and I will surely be back.
Thank you For Eyes

My husband Mike has gone to For eyes a couple of times for his glasses for various reasons and the customer service he received from Mark, Deb and Marianne was amazing. You forget what customer service is suppose to be like until you walk into THIS For Eyes. We are stcklers about customer service and we would recommend this place to anyone. Great job guys. Keep up the good work.

Horrible customer service. I’ve never seen anything worse. Glasses were supposed to take 5 – 7 days. Lost but no call no follow up. I had to keep calling them. Re-​ordered. Another 20 days no call no follow up. I keep calling, they blame everyone else. No resolution, no satisfaction, no apologies and no answers. Still waiting 3 weeks later. Do not go here!

—update—
For Eyes got in touch with me, and a little over a week later I have new lenses without the fee. Their customer service is great. Still pricey compared to other glasses shops but I have to say I was taken care of, so bumping up my stars from 1 to 4. Still, be careful with the groupons, make sure you do your homework.
—original post—
The location itself was ok.
I went in with a groupon to get some affordable glasses (~$ 100). After spending an hour finding the right frames and fit, I go to pay and suddenly the groupon is only good for a discount when you spend about $ 300. Very misleading, but whatever, just get me the glasses so I can see, please. Paid ~100 for the frames, then another ~$ 100 for special, scratch preventing coated lenses, and another $ 20 to replace the lenses if I have to within a year.
Went back a month later after having scratched the lenses, thinking, «it was overpriced, but at least I’m taken care of now!» Nope. $ 25 to replace the lenses, special for me because I bought the plan. Otherwise it would have been much more expensive.
Be nice to yourself and go to Warby Parker. They have everything, even the «special» coated lenses, and FREE lens replacement for a year, all for $ 95. No groupon, just money paid for what you get. I wish I had.

Usually this place is good to me. I’ve been there for cook of years. The last time I was there it’s been horrible. I ordered contacts through them and they told me I don’t have an active prescription and I haven’t been seen over a year ago. Really?!? I was just there couple of months ago. Maybe you should update your system info. After placing the order I was suppose to get a call back from them and they told me that we did and left you a message… they had the wrong number, which we corrected the number. So I request that they call me once my contacts has arrive. It’s been over two weeks and I heard nothing. So I decided to call them today and they told me they called and left a message… WHAT MESSAGE??? Maybe the person you hired did not do their job on following up w pt. WHAT KIND OF CUSTOMER SERVICE ARE YOU RUNNING?

I don’t know what is going on here but I have been a For Eyes customer like forever. I don’t have vision insurance so I have to shop around. They used to be pretty accommodating but the last 2 times had been awful and this last time I gotta say never again. I don’t need to be verbally challenged, abused and insulted. Yeah, I don’t have $ 500 – 600 to fork over ever year. I bet you anything she is REALLY nice to you if you have unlimited bucks to shell out. No doubt! You know the type and you can see it clearly and completely. But I AM still paying. You’re not giving it away for free and just because you have to meet some sort of dollar quota or add-​on extra charge to make your pay doesn’t need to amount to this. This is the woman that took my order. She was there the last time I placed an order too. So it wasn’t just a one-​off day for her. This is her genuine personality. When I returned to pick them up I was so thankful it was not her! Some guy helped me and he was not offensive at all but the lenses of my new glasses were dirty! Uh, quality control? I guess non existent. Between the rather horrible order placing customer service and the condition my glasses came in. That’s it. No stars if possible. Walk away quickly from this store. Do not look. back. There are others

I purchased two pair of glasses at the beginning of the year. I had my eyes rechecked 3 months later and found out the prescription was not correct. I generally wear contacts and only wear glasses at home.
Chris at For Eyes was able to help me replace the lens under the warranty. Got the new glasses back within a week.
Great customer service — immediate greet, knowledgable and efficient.

The most horrible staff ever, its like they don’t want to help you

Dr. Curtis Frank is great — very thorough, knowledgeable, and friendly. HOWEVER, there’s an extremely unfriendly, rude, miserable (Russian?) girl who works in the Frames department. She is more than enough reason for me never to return. I’ve tolerated her since 2010, but today is my last day giving them my business. Sorry Dr. Frank, but until you get rid of her, you’ll continue to lose business.

I had lost a screw on my glasses and the «arm» fell off, So I just walked in and asked the first person I saw if they could put a screw in, I told her I didn’t purchase the glasses here, and she said don’t worry about it. She quickly put a screw in and I was out in about 10 minutes!
What an awesome place, I will be getting glasses here soon!

Great selection and low prices. And Dana and Yana are the best!

Dr. Frank is GREAT…
However, for the ladies in the frames department — they are HORRIBLE. Not very friendly and somewhat clueless.
After, I finished with Dr. Frank — I ordered lenses for my glasses (I had a pair of old frames) and the lady was not helpful at all. She tells me if I wanted everything on my lenses (what does everything include — duh). So I said I guess but not the reflective option where the shades turn in sunglasses. After that she gives me the price/​bill and asked how I would be paying for it. The lenses were $$$$$ than what I had expected. I said that I had insurance and she said that I should’ve told her earlier — HELLO don’t you think you should ask me questions — I do I know what you need or don’t need — DUH…
Finally, I paid and the glasses will be ready in a week.
So in a week, they called the glasses were ready. I went in and told them my name and was picking up the glasses — they had me wait for a bit and it wasn’t busy at all. I waited at least 10-​mins and then I went up again and stated that I have been waiting. They again asked for my name and said oh you’re still here — WHAT…
The same lady that ordered my lenses finally got my glasses and I tried them. The right lense was fine but the left lense I was seening double vision and I told her. She asked me about 4-​times if I had my prescription and I said I had them here from Dr. Frank. She finally took my glasses and went to the back for at least 10-​mins. and when she finally came back she said that they put the lenses in the wrong frame. GGGRRR… I AM NEVER GOING BACK TO GET GLASSES HERE AGAIN.