Louis Barry Florist

I was staying at the Westin Boston Waterfront hotel and I wanted to surprise my girlfriend with flowers. The staff at the hotel directed me to Louis Barry. I ordered a dozen coral pink roses to be waiting for us in the room.
Initially Barry responded to my inquiry via email, and when I called to set up and pay for the order I had the pleasure of speaking to Diane. When all was said and done the price was a little under what had been quoted. The roses were enormous, and they’ve opened up even more.
My girlfriend was stunned; just totally blown away. I would happily use them again if we are in the area.

Driver was rude, unprofessional, and a reckless driver.

Lovely friendly customer serivce, amazing flowers my girlfriend loved what I have sent to her. I like it and I will order again and again.

While the location at the Prudential center was still open, I would frequent Louis Barry for all my floral needs. The little pre-​made center pieces were one of my personal favorites. They were always so creative and beautiful. Not to mention they lasted for weeks. Whether it was in person or by phone, the service I received was always professional and timely. Even on holidays, I would wait around for a bit due to the impatience of other customers, but would eventually receive my flowers as planned. It’s not a simple task, being a florist, especially on holidays. I’m happy to have found that there’s a separate LB location at IP and currently frequent there. Thanks again, Louis Barry. You’ve made this woman very happy.

Exceptionally beautiful flowers, combined with exceptionally wonderful service! I always leave happy! I love their location at the Prudential Center, AND their location in International Place! Their same day delivery is always prompt and reliable! Thanks LBF!

I purchased flowers for my girlfriend for Valentine’s day. Within an hour of picking up the flowers, some of the flowers began to turn brown & wither. This was most likely due to the very cold temperatures around the city. I called the florist & explained the situation to them. Without hesitation, they suggested that I bring the flowers back to them, which I did. I dropped them off on Valentine’s Day in the morning, and within a couple hours, they had completely re-​done the bouquet, free of charge. The original bouquet was beautiful, as is the new one. I, as well as my girlfriend, are extremely appreciative of the florist being so understanding of what happened. They were happy to fix what had happened on their busiest day of the year. I doubt that many florists would be as accommodating as Louis Barry. I highly suggest using them, and will be using them in the future.

Wish I would’ve read the reviews before ordering flowers at Louis Barry. I phoned in an order at the pru location for a dozen red roses to be delivered to a restaurant upstairs at the pru for a very special occasion. A dozen red roses is pretty standard. You can’t possibly mess that up right? Well the flowers got delivered on time which was great right? Well it was great until my gf noticed there were only 11 roses in there. She still loved the roses but it kinda took away from the moment. I called the next day and the young lady was like oh a rose could have fell out during delivery. Ummmm… it got delivered upstairs from your location. If that’s what your excuse is then maybe I shouldn’t be ordering from you. I explained it was only going upstairs and didn’t even have to leave the building. She’s then asks what I wanted to do. I told her she should be telling me what they could do for me. She said we can have that one rose delivered the next day. Really? I naturally declined that offer. She then put me on hold then hung up on me. When I called back another lady answered and she said she would give me a refund for that one rose. I accepted that and that was that. No apology the whole time I spoke with them. Just excuses. The least they could do was admit they were wrong, apologize and offered some sort of discount for next time or for the order they messed up. I got none of that and there won’t be a next time…

I had a close friend lose a pet and knowing how special this pet was to him, I wanted to send a nice arrangement to let him know I was thinking of him. I specifically picked Louis Barry for an arrangement I saw on the website, it clearly depicted what the arrangement was and the type of vase (a square, clean-​lined dark vase). This was important since it was going to a guy I wanted it something he’d enjoy in his apartment. He got the arrangement and said it was great, so I thought all was well.
I stopped in his place to see that it was in a horrible white wicker round basket — NOTHING like what I ordered. I sent Louis Barry an email to let them know of my disappointment, that was over a week ago and no response.
I hate to give negative reviews, but it clear that Louis Barry doesn’t care about customer service. So beware of what you order, it may be nothing like what you are told.

«It’s Valentine’s Day a lot of mistakes happen»
When ‘Lou’ the presumed owner states that himself, I’m not sure if more needs to be stated to justify a 1 star rating.
Perhaps they make great arrangements for people who show up at their store locations, but as far as having the ability to execute on an online order they guys are process challenged.
I ordered Valentine flowers for my wife prior to Feb 14 from their website. What their website fails to disclose is that ALL online orders ONLY go to their Prudential branch. A branch which is –as expected– absolutely slammed on Valentines day.
As of 5:00 PM no flowers have been delivered to my wife’s place of work in the Seaport district. When you call to follow up, they have brilliantly forwarded their phone to a fax machine. This has been the case all afternoon.
I ended up calling to their other locations and spoke with a stressed out gentleman who seemed to be in charge. His name was «Lou» so I am thinking he is really in charge.
He offered no rational reason for their ineptitude of delivery but did seem to make it clear that it was my fault for ordering from the Pru. I explained that I ordered from their website with advanced notice of the delivery location.
His only response before hanging up on me?
” It’s Valentine’s Day a lot of mistakes happen“
Online buyer beware!!!

OK, so seeing some of the previous reviews given, maybe this was a fluke. however, my recent experience in with dealing with LB florist left me only wishing I was at the DMV.
I had come in to the shop a half hour prior to close and wanted a bouquet arranged and delivered the following day. seeing as to the fact they were clearly closing, the girl told me that she could only take down my info and that I should come back the following morning to pick out the flower arrangement. She said, «make sure you come early if you want the flowers delivered that day.» no problem.
The following day I come back at 10am, an hour after their store had officially opened. There were 2 girls setting up. I proceed to the one I spoke to the night before and ask if I can have the flowers arranged on the spot and delivered later that day. To my surprise, I am told that because they are setting up, they cannot make any arrangements right now. Again, I am offered to leave my payment info but that the arrangement won’t be done until 1 – 2 hours from now. At which point, I am told that I can return again in a couple of hours to pick out the flowers… seriously?!
There were 2 young women manning a kiosk/​stall with nobody else around (as far as customers) and they were too busy to fulfill a simple order… does a customer really need to come back 3 times in order to process a simple order? Is my business so insignificant that you cannot take 5 minutes out of your rigid routine to make a bouquet of flowers — which, from the last time I checked, was what a flower store is in the business of doing. Not to mention that, once again, I was the only customer they had there at the time.
When posing these questions to the girls, they seemed stupefied and looked at me as if I had 3 heads. I said, «I too own a business, and if I were the owner, I would never take the apathetic approach you’ve taken when a customer comes to you with a normal request, money in hand.»
their answer: «well, if you don’t like it, you can call the owner»
so I turned around and left.

Excellent service. I travel alot between Boston and Europe and if I buy flowers in the US they dont live that long once I get back home. Except for this time, I told them I was gonna take the roses on a flight, and they put this plastic bottle with water on every single rose — and the roses stayed beautiful for 10 days when I got home. I look forward to visit them again. Maybe its pricey in the US, but where I come from, you dont get roses like these so big and beatiful.

Oh Louis Barry, I wish you were closer to me!
Last week while in Boston, I received a gorgeous arrangement from Louis Barry. Such a lovely surprise :)
The arrangement was very well composed. It consisted of my two favorite flowers, orchids and lilies. Where I’m from we only have the dendrobium orchids (smaller ones) so it was a real treat to see such big beautiful orchids. The calla lilies were very pretty and the stargazers were in full bloom and made the air smell so nice. It was a large piece and came with a sleek, modern looking vase that the person who did the arrangement wrapped in leaves on the inside, rather then just showing the exposed stems through the glass.
Such a gorgeous piece!
Alas, it was too heavy and too big for me to take on my flight so I passed it on to the bell man :(I’m sure it was better for the flowers to not travel and go waterless as well.
If you’re looking for something floral to bring light to a room or a gift, I would definitely try Louis Barry!

Louis Barry Flowers was a savior for me. My company was an exhibitor at an industry conference. My co-​workers and I did not order flowers or plants for our booth from the exhibit managers because they end up being pricey and die within a day.
I needed something that would last… Enter Louis Barry. The florist helping me out was very attentive and patiently answered my questions. She even was willing to work within my budget which was $ 45.00 per arrangement. I picked red french tulips and the florist picked the rest of the flowers like light pink roses and peonies. Two arrangments under $ 100 outstanding!
The flowers turned out gorgeous and lasted the whole four days of the show. Everyone that stepped into our booth gave us complements on the arrangements!

The flowers here are really fresh and alot of variety. They do a great job with the arrangement. Usually very big and wrapped in clear plastic. I have been a long time customer. Pricey but worth it!