Mega Mobile Boston

Great customer service! Dropped off my demolished iPhone 6, and returned 2 hours later to what looked like a new phone. Based on my research, prices were comparable to what other stores charge for a screen replacement.

I have a Verizon HTC 8X which would not connect to the computer via the USB connection. Verizon said I could use the insurance coverage and send the phone away and get a refurbished replacement one or go down the street to Mega Mobile. I chose to try the later option. They said it was a bad USB connection and they needed 3 days to get the part in. They got the part, called me, and fixed it in a couple of hours. It cost what my Verizon deductible would have been ($ 50). They were doing a lot of screens when I dropped it off, which probably costs a bit more than my easy fix. Give them a try.

I’ve had two bad experiences with this place —
(1) put a screen protector on my iPhone and they covered my selfie camera so it was extremely blurry /​couldn’t be cleaned unless I got the screen protector off. We all know the pain of not being able to take fire selfies. Also, they didn’t put it on the entire perimeter of the screen so it still cracked on the sides.
(2) I cracked my iPhone screen and came here to get it fixed and they quoted me $ 199. LMAO please
Save your $$

Bought an unlocked Xperia Z2 around January. These guys were really helpful and they went through every doubt I had to solve them. We tested it right there and I haven’t had any problem with the phone since. I totally recommend them!

It is always painful to spend money on a phone charger when you know 1. you have a million at home and 2. you’re about to pay triple (at least) what the seller got it for. But it is what is it. This place has a large inventory so chances are they’ll have what you need. But if they don’t, they have other stores in the area and are willing to go get an item from them for you, if they don’t have it in this specific location.
Also, apparently they’ll haggle. Which I don’t know if that’s a good or bad thing? But I laughed at the initial price offered to me and the guy there chopped 10 bucks off without me asking. I think this is probably as good as it gets with a mobile store.

Helped me twice with my Nexus phone, which shows its age from daily use and abuse. Replaced the battery and then a few months later, I came back to replace the audio jack. It turned out it just needed a cleaning, which they did for free.
I went once to their Back Bay store and once to the downtown one. Friendly, knowledgeable staff, comfortable, clean well-​appointed shop, know how to source the parts you need. I’d go back any time.

Managed to totally destroy my LG G3’s LCD. That is, not just cracked, but also completely unresponsive to touch.
Mega Mobile not only had the necessary part in stock, but they also had it totally repaired within 3 hours of my dropping it off on the same day. The receptionist was friendly and helpful, I wasn’t asked to pay upfront (nor even until I had been handed back my phone and confirmed the service was to my satisfaction). The phone is now back in perfect working order and it’s as though nothing ever happened.
The actual replacement part for my phone was available on Amazon for $ 100, so at $ 200, the price for their services was not cheap. However, after seeing the steps involved in this repair, I was uncomfortable attempting it myself and I definitely believe I got what I paid for.

the worst place to take you electronic for repair they don’t have any clue on what they do its look like they using youtube to repair your device. they took took my fully working phone
i had only a cracked screen when they were done i couldn’t call people. instead of fixing it they broke it i don’t recommend this place to anybody i went to a different repair place that made me spend extra money witch in the end they fixed it don’t go to this place

couldnt have had a more pleasant experience! Went in, they were every busy, they greeted me immediately, took information down, took my broken phone and told me to come back in 2 hours. I came in about 1.5 hours later and it was ready in PERFECT condition. They did a fantastic job. Gabriel was my homeboy for the afternoon.
I cant wait to break my phone to go back! (no im kidding, but id go back.)

Was visiting Boston from Canada and needed to get a T-​Mobile SIM Card and get the $ 3/​day plan. First thing I asked was whether they were priced the same as a T-​Mobile store, and the guy at the counter said «I don’t know, probably». They charged me $ 20.
Later I found it was supposed to be $ 10, that’s how much T-​Mobile charges for them. Came back to Mega Mobile, and was told it doesn’t matter and they don’t care what T-​Mobile charges, their price is double because they can charge that as a dealer.
I asked why he didn’t tell me, as a dealer who should know what SIM card costs, that their price was double, and they didn’t care to answer.
Overall felt like they took advantage of me as a tourist. Shady and unethical.

I’ve used these guys twice to repair my iPhone. The first time, I had a cracked screen due to dropping it in the street. (Totally my bad.) I wasn’t under Apple’s warranty anymore so I called around to the local tech stores to get their pricing for replacing a screen. They all pretty much came out to $ 140-​$ 150 so due to Mega Mobile quoting $ 140, me having seen that they have a clean store, and their close proximity to my work, they were who I chose. The phone was fixed within an hour and I was good to go. A few months later a tiny air bubble showed up under the screen but it wasn’t a big deal.
Today, I dropped my phone again from about a foot off the ground and the screen just went crazy. Not cracked, but the touch screen stopped working and the LCD aspect seemed like it was broken– honestly I don’t really know. I called the Apple store, no appointments until 12:30 the next day. So, back up to Mega Mobile I went. I pointed out that they were the ones who replaced the screen last time and that this seemed like more of a tech based issue vs. a cracked and destroyed glass screen, and they offered to knock $ 50 off of the $ 140 screen replacement price. I thought that was more than fair and left my phone with them. About 45 minutes later, I stopped by on my way out of work, and the phone was ready to go again. They threw in a free screen protector & put it on my phone for me after I paid.
Overall, I don’t think anybody wants to have to use these kind of services when their phone breaks, but they fill a needed niche. The guys were all super friendly and I appreciate the fast service. Obviously I wish the prices were lower, but they are fair for the market. I would definitely recommend this place for anyone in a similar broken iPhone screen /​no warranty situation.

This is the worst business I have ever made the mistake of trusting.
I shattered my screen and went to have them repair it. First, the screen repair cost $ 220. I sucked it up (knowing that it costs nowhere near that much to actually repair it) and trusted their services.
They had to wait till the following week to order my screen so I paid the full deposit in advance. When they «repaired» my phone and gave it back to me, the speaker wasn’t working (but everything else seemed fine). I went back and notified them of the issue and they took apart my phone (making me wait an additional hour, after the overnight repair wait) when they realized that they burnt the inside of my phone that controlled the speaker. They took the part out and gave me my phone without, claiming that I would be able to use it with headsets. I had to wait another week for them to order the part they burnt. I took my phone home (couldn’t properly test it there since the battery was so low) and realized that now, not only did the front speaker not work, but neither did my mic or back speaker. In addition, they put the internal parts of my phone in incorrectly. This meant that whenever I attempted to charge my phone, the connector wouldn’t connect (my headphones also wouldn’t connect).
I went back when the new part they burnt was supposed to be in and gave them my phone. When this happened, they claimed that my phone was missing a piece on the inside (and it somehow was my fault). I literally bought the phone 2 months prior and obviously did not know how to open the phone myself (otherwise I would have just repaired it). In addition, they told me the mic not working was something wrong with the motherboard – even though it was working until I brought it back after they «fixed» my phone and before they took out the burnt part.
I just called today and they ordered the wrong part.
Their staff has proven to be the most incompetent group of people to ever run any store. The communication between them is terrible and I cannot trust them with anything. Not only do I not have a working phone, but I also am out an additional $ 220. They made sure to include a policy where you are unable to get any refunds on repaired phones (even if the repaired phone is inoperable). Do not give them any money.

I have a rare (non-​iPhone) smart phone, and it took a few months (for delivery of a part from far far away), but am so very happy to have a new part for my phone! They did not regularly call when they said they would, but did call when they had updates about my part and remembered me and my phone issue immediately whenever I called. The delay sucked, but they were nice about it and discounted my original quoted price because it took so long. I am so so happy to have my phone fixed! Thank you!

These guys are awesome! They retrieved all my lost info on my broken phone & transferred it to the new phone. All for $ 20! Communication throughout the short process was calming. 6 stars if I could.

These guys were great. I came in with an HTC Evo 3D that needed an earpiece replacement. They were quickly able to diagnose the issue and locate a replacement part in stock. The employee I spoke to was extremely apologetic at not being able to fix my phone before the store closed, but that wasn’t an issue. I had expected that I’d need to leave it overnight anyway. When I returned the next day, the phone worked perfectly.
Two minor quibbles:
1) They asked for my password so they could test if the phone was working. Since all they were checking was call volume, calling the phone — which doesn’t require a password to pick up — should have been sufficient. I don’t think they were trying to do anything skeezy, but c’mon guys — no one’s giving out their password.
2) Both times I visited, the technician who repaired my phone was busy selling devices to other customers. If you only have one technician, don’t put him on floor duty! Hire more cell phone salesmen! I can’t go to the mall without tripping over phone kiosks — those guys are a dime a dozen. Keep your technician on the technical stuff.
No real complaints, though. I recommend these guys for cell phone repairs.

I was really torn on writing this review.
I went to Mega Mobile because they said they would be able to unlock my old iPhone — it had just run out of contract with AT&T and the bstards at AT&T would not help me in enabling MY OWN device be used as described (shock horror there).
The guys at Mega were friendly on the phone and said they could unlock any iphone. It would cost about $ 40. I am a techy kind of person so I was confident I could probably do it myself, but i felt i was happy to spend $ 40 in exchange for getting 2 hours of my life back (not to mention the likely frustration at reading geek forums).
So… that’s the background, here’s the story.
I turned up and the very friendly guys told me they could absolutely unlock it. I took the prudent step of removing personal data first (good tip there). They told me to come back in 2 hours.
I arrived back in 2 hours and i was informed they were having trouble — it kept hitting an error. I was not too perturbed as they offerd then to keep it overnight and work on it until it was done — still for $ 40. NIce chaps. They assured me it was a simple thing and they’d get through it.
I arrive the evening of the next day.
Nope. It was not unlocked. They simply couldn’t find a way to unlock it. I was disappointed but they handed me back my phone and charged me nothing.
Here is where my review turns to a ¹⁄₅.
They left me with my phone completely unusable. It was wiped, no firmware and i had to then go searching geek forums on how to restore my phone. I did so fairly easily after about an hour’s searching.
But then, i decided to take matters into my own hands and just search in Google «unlock iphone 3gs 4.2.1»
I found a nerdy forum with a set of instructions, which i followed… and hey presto! UNLOCKED PHONE! It took an hour. ONE HOUR. ONE DAMNED HOUR.
Put simply, these guys do not know what they’re doing. What they couldn’t achieve (as experts) in 24 hours, I could achieve (as a complete novice) in 2.

I only give them three stars because the guy who fixed my phone was nice. I happened to be in a pickle when my week old droid slammed into the ground at South Station. Because its a work phone that meant I needed to find a way to get it fixed.
When looking around I seriously had low expectations. I wanted my phone to get fixed quickly but knew that wasn’t going to happen. Honestly, this place is not awful. The technician was nice and really did want to help fix my phone. The other guys working there seemed to not to care about the average customer but I didn’t really deal with them.
I know I just said a whole lotta nothing. They can fix your broken phone for $ 100 (at least that’s what I paid). He’ll need about 3 hours to fix it, if not distracted. Expect to wait even more. Also I don’t think the glass that was replaced is good quality since it has been a week and my phone is broken again already…

When I saw them putting this shop in I was excited about it because I was thinking of going with the iPhone 4 for Verizon and I thought for sure, they’d have cases here. I ended up going in for the first time when I needed a charger for my phone because mine had died and I was at work. I bought the charger and the staff was super friendly.
I then went in another time shortly after, asking about a specific screen protector. They didn’t have it but he said he could look into it and check back. This checking back went on for almost two months but the end result on my end. Perfect. The service I received was excellent from start to finish. I was a little bothered that it took so long, but in the end everything was fine.
Definitely be patient with the store, if need be. You’ll get what you want and be a returning customer. I don’t have actual phone needs, just accessories and they have it all. It’s easy to get to and the store is bright and new. The customer service is great, they really do try and cater to you.

I wrote out a scathing review of this place which I just deleted.
I suppose one could say that Mega didn’t offer superb customer service on a bad day would be putting my experience lightly. I could have complained at how long I had to wait in the store for what seemed to be a simple transaction. I could have complained about the seedy customers who came into the store trying to secure ‘unlocked’ phones. I could complain about the sales forces lack of knowledge about Clear 10 days after it has launched in Boston.
Yet now that the dust has settled, I realized that most of my complaints were out of proportion and unreasonable. Sure, you’re not going to receive Apple Store professionalism, but the guys here work hard with what resources they have to try and help you out.
In the end what I remember about my experience today at Mega was the sales associate who tried to help me set up a Clear account when he had no knowledge/​training of process. He ended up working his ass off after the shop had closed on an already busy day. I believe his boss, who had the day off, was the person who he called to assist and was the person who eventually got it done.
Moral of the story: I am now a proud Clear customer. I would recommend Mega if you understand the way a lot of the Downtown Crossing phone stores do business and if you have an hour of time/​patience. The end product is worth it.

Very Very SHADDY & SNEAKY Amgad owner !!! Buyer beware — Shop at your own risk…
I bought a used unlocked phone from this store. Owner Amgad was hesitant issue warranty but I convinced him after all and he budge for 2 weeks. He said that if anything was wrong with the device it would show during that time and to come see him. So Leave with relieve and happy with my purchase.
But, 1 week after using the phone I notice that the phone was not working properly. I brought it over to him, and he ask «What you want me to do?» So I suggested a few things and eventually reinstalled the software in it.
The next day the issue was not fixed and the problem was getting worst. I missed a lot of business calls, the phone malfuctioned big time and would act on itself. I figure I had enough and since I was within time of return warranty, I decided to return it.
I arrived to the store to find out Amgad was not there. I was told by sales staff he would be the only one to make any adjustments or reissue sale. But since he was not there, nothing was done, So I left.
A day after I called but he was not there. I called 2 days after and I was told he had left out of state. I waited 3 days and called again but I was told he was still out of state. On the next day I show up to the store but I was informed that owner had left in an emergency and he would be back in a week. Still the sale staff could not do anything for me. they mentioned to me that they will be speaking to him and relay the information of my urgent matter. days go back and I called and they stated he was still out but the would call me by the following day. I never received the call. They had me waiting, I called all the time, but I was being brush off. 30 days after my purchase I was walking in washington st. in boston and I spoked Amgad in back of store and I decided go in and speak to him.
I asked by he was evading me. Did he received my calls and messages and he asked me to repeat the store of my phone… etc. but he didn’t care. he said it was too late for him to do anything, 2 weeks warranty had gone by he was not going to return my money. NOTHING BUT ABSOLUTLY NOTHING COULD BE DONE AND THATS THAT !! He said.
Very Very disappointed. very shaddy character. May be it was my luck but I know for sure, I AM NOT SHOPPING THERE AGAIN!!!
By the way, this dude seem to be affiliated to another Arab dude from a store in winter street (Between Downtown Crossing and Park street) — The store is the one that have internet access but they also sell weird stuff. This dude in this store is in the back. He also sells unlocked phones… I believe they are in partnership.