MetroCab

Twice is expensive as über and then they hassle you about the tip. No thanks.

Got in the cab at taxi stand at HBS around 4 pm on a Wed. Phone was dead, didn’t have any cash, and in a part of the city I did not know at all. Immediately after sitting down, asked driver if he took cards (Boston residents know that this is a requirement, though I thought Metrocab did take cards). Driver asked me where I was going and I answered «Harvard Square,» he told me to «Get out» and that he was «getting a call.» I said that it didn’t seem fair, and he told me to «get the fuck out.» Never taking Metrocab again.

Brutal. Live in the city but since Über has arrived I haven’t hailed a cab in quite some time. I was feeling a bit nostalgic– me and my wife decided to hail a cab. I was quickly reminded why Über was allowed to prosper– cabs suck! The worst customer service of any industry and it really has not improved at all in recent years.
My driver was rude, of course he was on his bluetooth the entire time, he did not go the proper way and my seat belt did not work which is a huge violation. When I told the driver he didn’t about my seat belt he didn’t even respond and when I called Metro Cab directly to complain and notify them of an obvious safety violation they told me to call back on Monday.
Bottom line is cabs suck, the cab companies suck and the cab unions suck!

I used Metro cab early morning Dec 27 from Boston to Logan. The driver came on time. I’m 60 years old. My son-​in-​law put my one piece of luggage in the trunk. I took the taxi by myself. When I got to the airport the taxi driver never got out of the cab. I had to get my own luggage out of the trunk. I have used taxis in Boston to go to the airport before and the taxi drivers have always been helpful. This driver was from another country. Metro cab should teach customer service.

I was driven by the driver id #1172, his driving was very reckless, he was on the phone talking very loudly the entire time and he also was texting at time not paying any attention to the road. At the end he asked where was his tip when I paid for the bill. I don’t think he understands the idea of what the tip is given for.

I work at a hotel in Boston so I frequently call cabs for quests and I very rarely have a good experience with MetroCab. Most of the time I just simply have to deal with the very rude dispatchers on the phone and at this point I am use to it by now.
The cabs that I call for guest maybe ⁴⁄₁₀ times will actually pick the guest up and I always have to call back and ask where the cab is and get rudely told that it ether drove by and saw no one or that the cab picked someone up on the way to get the guest. You think they would dispatch someone else if that happened?
But the reason why they are getting one star is not only for their horrible customer service but for the way one of their drivers treated me. I wish I had his name but he called the front desk of my hotel 15 minutes after I called the cab for a guest and he starts yelling at me in his broken English asking me where the guest was and where she was going. I calmly told him where she was going (I already told the dispatcher over the phone) and that she should be standing outside. He proceeded to yell at me that she wasn’t there and I told him she probably found a different cab. And then he started to yell at me saying that she needs to use the cab that I called and then hung up.
He was very rude and I wonder how this company stays in business. The guest was free to use any cab she liked it was his fault he did not make it in time and not mine or hers. I am going to start using a different cab company and so will my hotel.

In Boston for a conference and used MetroCab twice on recommendation of the conference organizers, once in town to get back to our lodgings and once to the airport. The cab arrived quickly the first time and took us straight back the most direct route. I booked the cab for the airport the night before. It was a quick and easy interaction. The cab arrived exactly on time the next morning, and, again, took me straight to the airport. At one point, he took a short-​cut to avoid traffic. Based on the fare, he did save some time and money — I took a cab from the airport, so I knew what price to expect.
I do not understand the negative reviews. As I said, the conference organizers, who live and work in Boston, use this company exclusively.

Unreliable. Too many drivers That regularly don’t show up and/​or leave if the customer isn’t waiting outside the second they show up. They’re supposed to wait a cpl minutes but many don’t. Dunno where they’re rushing off to cause business ain’t exactly booming right now…
Bottom line, the taxi companies poor customer service & unreliability has allowed Über to step in and fill a much needed service– punctual reliable and professional transportation. Über is crushing the cab companies and the taxi companies only have themselves to blame.
Dear metro taxi owners– reinyour drivers in if you want to stay in business. Your greed is your downfall. You have failed your customers by failing to discipline unreliable drivers & remove them from your company because you only care about collecting as many leasing fees as possible regardless of drivers’ reliability & level of customer service.
Also I recommend fixing your app. It, like your service, is also unreliable. It glitches and was poorly designed. Did you cut corners on this too? If so, big mistake… Your Drivers can’t see the job (the address) before they accept it. In other words, they must accept the job to see whether they’re close enough to take it. If they’re not close, they then must cancel (after the customer thinks someone is coming to pick them up)… What a total joke.
Given today’s technology, There really are no excuses. And There’s only one reasonable explanation– you were too cheap to pay someone to do it properly and Clearly you got what you paid for.
Instead of spending your time & energy complaining about über how about paying attention to your customers & improving your customer service?

We’re going to go ahead and give this company two stars because it’s a beautiful, sun-​shiney day, and I’m feeling charitable toward a company who only sucks *almost* 100% the time.
If you manage to get in a cab, you’re probably ok. I have never had a bad experience with a driver. Buy you’ll have to hail your cab «in the wild,» because god help you if you think the cab you called is showing up. Between the surly and incompetent call takers, and drivers going rogue and picking up different passengers en route to you, the only chance you have of a cab showing up near your door is if they’re coincidentally dropping off your neighbor.
Though I should have learned my lesson after getting screwed over before, I foolishly called Metrocab to get me to work earlier this week. After 25 minutes, I called back. My driver was «a mile away» and I should «hang on.» I’ve been hanging on here for 71 and a half hours now, is it safe to say he’s not coming?!
Metrocab, you are the reason people use Über.

No wonder they have 1,5 stars. Scheduled taxi to go to the airport hours before I had to leave. When I came down and called them 10 minutes after the time we scheduled, he tells me that another customer got my taxi! They weren’t even able to tell me how long it would take to get another one. Never calling them again. Be aware if you need to be somewhere at certain time.

If I could give them less than 1 star, I would. I left my cell phone in the cab, and when I was finally able to get ahold of the driver, he held it for ransom. He told me he was far away and it would cost me $ 40 dollars for him to drop it off. Little did he know I was tracking it on find my phone– he was two blocks away! I obviously need my phone, so I had no choice but to pay. Beware of their criminal drivers…

Got into the cab and told him there were going to be two destinations and kicked us out because ‘it was not worth his time’ this was also about 5 minutes into the trip as well. Unacceptable. Proceeded to order just an Über and gentleman was friendly and has no issue having two destinations in the trip. Perfect example why Über trumps all and MetroCab just has no class

If you want to be left stranded in freezing cold for over 45 minutes give Metro Cab a call. Absolutely incompetent service.

Don’t take Metro Cab if you can help it. Called for a taxi. Told a cab would be there in 5 – 15 minutes. 45 minutes later, called back, spent about 5 – 10 minutes on hold. Said that the cab had not arrived. «We put the call out to the drivers but no one picked it up.» So why did you tell me 5 – 15 minutes? This is why Über gets so much business. Gave up, took another cab, and took Über home.

The cab NEVER came. I called at 3pm for a 4pm cab to take me to a 4:30pm doctor’s appointment. At 4:10, no cab, so I called to see what was going on. After placing me on hold for almost 10 min., the woman comes back on the line and tells me she’s sorry but there are NO cabs in my «area.» I live in Southie. I ask if/​when a cab will be in my area and she tells me doesn’t know maybe 10 – 15 min. At this point, it’s 4:25 and my appointment is in 5 min. So I hung up and booked an Über. Cab companies and drivers complain that Über is putting them out of business but then stuff like this happens! Metrocab made an Über customer out of me.

One star is too much for them I took a taxi from south station it was dirty smelly of food I almost throw up in that shit also the driver speaking loudly language which I don’t understand all the way .this is the last time I will use taxi in Boston next time I will use black car or may be über or other company .my friends told me they are better than taxi

Never again! I took a cab from Tremont St. to the corner of Huntington and South Huntington. The driver actually did not know the way, nor did he have any sort of navigational device with him. Tremont and Huntington are major roads in Boston and he doesn’t know them??? I
I told him we could stay on Tremont, then take a left on Huntington when we got there. He told me that Huntington and Tremont did not intersect… um… hello. I have lived near that intersection for fourteen years. I think I know it exists .
So when we got to that intersection, with me telling him where to turn the whole way, I pointed out that it did indeed exist. He just acted like I had said something crazy to him when I told him in the first place.
He was very rude the whole time, not even indicating that he had heard me when I have him directions .
I gave him no tip at all, something I have never done before.
Where does this company get their drivers? Do they have to have any qualifications at all? I have been avoiding using Über because I wanted to support taxi drivers, but no more. I’ll just use whoever gives me the best service, and we can definitely leave Metro Cab off that list!
It was vehicle 152, and he picked me up at around 6:45 on December 3, in case Metro Cab reads their reviews. There was a number on the video screen that I thought might be his driver number. It was 580 362.

In boston for the weekend. We are from out of town. We were deciding whether to take a cab or the train back to the hotel which was outside the city about a half hour. We asked the cab driver about how much would it be. He told us 40cents per half mile. According to the gps in my phone which he had to use since he had no idea how to get where we were asking him to take us, it was 21 miles. When we got to the hotel he had charged us $ 64. WAY OVER what we were told. When we asked him about it, he «played dumb» and could not give us any answers besides nonsense that didn’t make any sense. He totally took advantage of out of towners.

SO SO SO DONE WITH THEM!!!
They were OK for a few years. Never arrived more than 5 – 10 min late, and only once 20 min, on a last minute call. But now I am DONE. I prescheduled an airport ride. Triple checked. Ordered a van because we have 3 kids. They said no problem. 4:15pm on a weekend, not terribly hard time either.
To make a very long painful story short: The cab arrived at 4:44. 29 minutes late. We waited outside with 3 little kids (all younger than 4) for 30 min, because it was too hard to take all the luggage in and out. I called multiple times. They just ignored my number. How do I know? Because we then dialed from our other cell, and they picked up. And then the second time they didn’t. Kept saying the cab is on the way, give him a couple of more minutes.
Well, I now discovered Über XL. Even for a large car, no need for taxi companies anymore. EVEN with surge pricing and XL pricing, it was still only $ 10 more than the cab was, AND no high blood pressure. Oh, and much nicer cars, relative to the falling apart minivan they sent me.
So, we’re done forever. So long metro cab. I erased you from my contacts. Nice knowing you, good luck with your business model — which is going nowhere. UberXL — I’m with you now.

I called to get a cab; asked how long it would take and was told 5 – 10 minutes. 25 minutes later, still no cab. I called back and spoke to a dispatcher who sounded drunk — honestly. He kept making jokes (err… what he seemed to think were jokes) and laughing at himself and it took me several minutes to even get a straight answer about where the cab was. «He’s right outside» the dispatcher eventually told me… except he wasn’t, as I was sitting outside with no cab to be seen. I waited 5 more minutes, then called to cancel. After cancelling, I proceeded to receive 4 phones calls asking me where I was and telling me my cab was there (by this point, I just used Über and had a car within 3 minutes). This company needs to SERIOUSLY get it together if they want to have a shot in hell of competing with Über.