Zone Ride

This company used to be very good. Something there has gone South in the past few months. I had to wait 10 minutes for them last month. I figured this must be a fluke, since they are usually early. I tried them again last night and reserved a time for this morning. Since I was bound for the hospital to have a procedure, I asked if they’d be on time so if not, I could book the cab earlier than I needed it. He said they’d be on time but advised me to check again in the morning. I did and was assured they would be on time.
You know where this is going, no doubt! The time came and no cab. I called and a gruff voice said to wait a minute. I assumed he was finding the cab’s location. A matching gruff voice came back on the line and asked where I was. I shouted, «I just told you-I’m waiting for your cab and you’re now 6 minutes late. He rebuked me saying that I hadn’t spoken to him before. He also put me on hold. Precious minutes are now flying by. At 8 minutes late, he came on the line and said, I can’t get you a zone cab but I can get you a regular cab-​is that alright? I said, it was so late I’d now have to drive to the hospital and that if I broke my neck on the way home, I’d sue them. He sarcastically said, OK and hung up.
That’s the end of my dealing with them, and I hope this is helpful to others.

Your driver with the tag 55BB7 on his car cut me off, almost side swiped my truck and drove horribly through Newton Center this morning… just wanted to let you guys know.

This does seem like Boston’s best-​kept secret in terms of taxi service. The person who picks up the phone is usually polite and not gruff/​brusque like every other taxi service in Boston. They base your taxi fare on the distance traveled, so you know how much a particular trip is going to cost before you even set foot in the cab. They do need to work on timing more though, it usually takes them a good 20 minutes to send a cab out to my apartment which is too long especially when I’m in a hurry. I still use this cab service over any of the others when I can because I don’t have to worry about the meter (and a taxi driver who will take the long circuitous route and suddenly stop for every pedestrian to squeeze more money out of you). The cab itself is more spacious in the back and is a better choice when you have more than 3 or 4 people sharing a cab because these cabs don’t have the huge divider thing in the back. In short, use Zone ride if you’d like to save some money but call ahead of time because it will take them time to get to you.