Papa John’s Pizza

WORST SERVICE EVER!!! I F… order online around 1:55 pm, a hour later i called the store and the guy on the phone said c

A no go zone. Bought a small pizza and the staff didn’t wash their hands nor wear gloves the cashier moved from the register directly to making my small pizza. I didn’t make a fuss took the pizza and trashed it. Never again

Ordered the pizza online. Nothing comes in after an hour. Gave them a call and told me that driver is on the way and it will take 20 minutes to get there. Called the customer service at the headquarter. After about 10 minute hold, representative now tells me that pizza did not even left the store yet.
At least one of them is lying, at the end pizza never made it here due to cancellation, going to get refund but it takes 3 – 5 business day, and overall the point is that they completely ruined my dinner plan. What a job gentlemen. I wish Unilocal had zero star rate. Because this place would have been my first place to give.

This place is where to order food if you want to wait… And wait… And wait. Placed an order online at 7:30pm. As of 9:30pm I’M STILL WAITING! If you call you’ll get apologies, but no food. This is one of the worst places to order from. Doesn’t matter the day or the time. You’re going to just have to wait. FINALLY the food I ordered arrives, at 9:45pm and the order is WRONG. Added bonus, the driver was VERY rude. Keep your free coupons. I’m done.

2 hour wait for a 40 min estimate. I eventually had to cancel because I had to go to work and the girl hung up on me when i called to cancel and she gave me the same shpeel she gave me the first 4 times I called. I wish zero stars was an option. How do you stay in business?

High Quality Pizza and fast, Great Job!

I generally like Papa Johns pizza. Especially they’re cheesy bread sticks, they’ve always been my favorite. The problem with this location is they never EVER have your order right. I usually order cheese sticks with certain sauces (1 garlic, 1 pizza sauce) and they are never ever right. Today, while placing my order, I politely mentioned this and asked that they please double check on it. After reassuring me that he would check, he also said he would include a couple extra sauces from the lack of their presence the past few times. Didn’t get the guy’s name but he was very apologetic and reassuring. Sure enough, I get my order without the sauces again. I know it’s only sauce so it sounds silly, but that’s exactly it– how hard can it be to complete my order correctly? Especially when I called to remind you!

I had a terrible experience with this particular Papa John’s location. My pizza took more than 2 hours to get here. Despite my repeated calls to the store inquiring about my pizza, they kept telling me that it would arrive in 5 minutes. Then after one hour and a half, they told me that the driver could not find the address and therefore was not able to deliver it. When the driver finally decided to deliver the pizza, he still was not able to find my address. Never pay the TIP online before getting your pizza, because I would ask for it back if I could.

All we wanted was some pizza…
I literally don’t know how this place is still in business. Last night we ordered two pizzas which didn’t arrive after an hour, so we called to find out why.
The rude woman on the phone tells us he has the order and it will be there in 5 mins and hangs up. Another 20 goes by we call again and she puts us on hold. So we decide to drive down for a refund while still on hold mind you.
It’s about a 10 minute drive to the store. When we pulled up in front we finally got a call from the driver saying he’s out side my house. We say keep it and proceed into the store, which was obviously in the middle of closing. We ask for a refund and explain its been over an hour and a half and the driver is just now getting there.
The rude woman who obviously answered the phone sucks her teeth like our complaint is unwarranted. We had to then explain how rude she’s being as well as show them she still had us on hold. To which she chuckles and walks away.
I wish this was my only terrible encounter but it’s not. I stopped going here 5 years ago because of a similar delivery issue. To which I wrote corporate and never got a response. STAY AWAY!!!

Too add to my earlier post. Papa Johns puts up specials in their store that they do not honor. When I asked the girl behind the counter why she couldn’t order what I wanted, she said «because corporate doesn’t want a blank space even though the offer isn’t valid». If corporate isn’t going to honor the deal than send a new ad! You are better off going to Dominos near by.

I ordered a pizza tonight and it took 1:35 to get here when it was supposed to come in 30 – 40 minutes… awful service

The pizza is delicious. I wish they delivered to west selden st in Mattapan we had to walk to Morton st, 2 blocks away to get the pizza from the delivery guy.

Okay food. Better than Domino’s. Not too expensive. Not the greatest servie though, but how much can u expect from a chain pizza restaurant

Very disappointed tonight I tried to order food because I thought this was the only descent place and they refused to deliver in my area. A week ago my daughter ordered a chocolate chip pizza from them and they delivered no problem. I feel like because of the area we live in we are being profiled and they told us tonight they don’t deliver in our area. This is obscene there weren’t any problems the first time we ordered, so why are they refusing our service now? They will never get my service again. I just moved my family here from Cambridge and use to ordered from there Somerville spot. Very disappointed!

Ordered here a few months ago, contacted corporate with my complaint multiple times and never received a response so here we are — ordered a BBQ chicken pizza with extra sauce (thank god since there was barely any on the pizza), there was a freaking CHICKEN BONE on my pizza! I almost ate it! I was so disgusted, when I called to tell them they said they’d send me a new pizza which I declined and said I would prefer a refund then I was placed on hold for 10 minutes and never picked back up so I called again and was placed on hold again for almost half an hour before I hung up. Customer service was horrendous even with corporate. The board of health should honestly visit this location. I used to love papa johns but now I won’t eat at any of their locations due to their poor customer relations.

DO NOT ORDER FROM THIS STORE! The delivery was 2+ hours late and the delivery man added a $ 5 tip for himself to my card on top of the 20% tip I had already given him. We called the store the next day and were told «too bad, that’s yesterday’s problem.» We called corporate who then forwarded our complaint back to the store where they reported back that they rectified the problem with us when, in reality, they never contacted us. We called corporate again and they again forwarded our complaint to the store where they again reported back to corporate that it was solved without ever calling us. We gave up and now refuse to order from this Papa Johns (or any Papa Johns) again.

Delivery is about an hour and twenty minutes now. I called in order to get a status of my order and the guy just told me that it was ten minutes away, that was fifteen minutes ago. He didn’t take down an order number, my name or anything before he told me that it was ten minutes away. Yeah, I’m sure you’re working real hard.

It’s a chain pizza shop. A damn good chain pizza shop. Food is always quick, always get extra toppings, and unlike Domino’s up the street the delivery people are friendly. Only reason they don’t get 5 stars is because they still haven’t invented 0 calorie pizza

It’s a chain, so you know what you’re getting, and you can order/​pay online and just go there to grab your ‘za. Papa’s is decent pizza; nothing special and they tend to burn the thin crust, but it’s okay. I like the veggie pizza, and I like to ask for extra pizza sauce to dip the crust, you know that garlic dipping stuff is totally just garlicky oil, not that there’s anything wrong with that, but I’ll pass.
If you order during the week you can usually get any of the specialty pizzas for $ 10, bonus. Check online. There’s always something.

oh regret. after a stressful night, all i wanted was a delicious food binge. My first disappointment was when i saw the delivery time email was 55 – 65 minutes. (doesn’t it take like 10 mins for the pizza to go down the little convayer belt to cook?).
Then it arrived, about an hour after ordering. the pizza was coldish (only warm because the heat bag the delivery driver had). the breadsticks were also ordered (it was a really bad night) came as garlic Parmesan instead of plain… as ordered (boo!) The chicken topping pieces were bits… tiny and hidden and had this weird, ‘want to be bacon’ taste.
i blew my ‘diet’ for sub par pizza, i have even more remorse now because of it.