Registry of Motor Vehicles

Wish I can give it zero stars. Doesn’t matter how friendly you are, the staff is absolutely rude. If you’re that miserable with your job you shouldn’t work in customer service.
Not one employee is friendly… not a smile… not a thank you… not a you’re welcome. They barely answer your questions & seem to be bothered by being there.
I dread coming here, & avoid it like the plague. You should too.

If I could give a negative star I would. Recently moved to MA and after living in 3 states I would say MA is the most difficult state to get your license and registration switched over.
I went to the Roslindale location today for the 2^nd time because I had forgotten a 2^nd form of ID when I went the first time, my fault I know. The 1^st time I went there was a little bit of line but it moved okay, today there was a mile long line and they moved at a snails pace. When I went the first time a nice guy waited on me and was, «human» and «courteous». He gave me a form explaining that when I came back I just needed to explain he had my MA license in the system started and they would only need to check out my secondary ID. The beast of a woman that waited on to me was the epitome of the typical, «I don’t give a damn» rude rude rude rude (did I say rude?) RMV worker. She was talking on the phone when my number was called and I waited, then she begrudgingly got off. Gave her the form and explained what the gentlemen told me to say. She said I didn’t have a license application and I needed to fill one out I kept on trying to explain I had already been through that process and he didn’t give the form back and she wasn’t listening. So I filled out the stupid form again and waited again to talk with the terrible person.
She was just the rudest person I have ever encountered, really! I mean if you are that miserable of a person, don’t work where you have to deal with people!
She could obviously see that there was a long wait and it was hot in there too so emotions are heightened and in my case this was like my 4^th time trying to get this paperwork done because my insurance company had filled out paperwork wrong and I didn’t go to a full service RMV the 1^st time. From the time I got in the building to the time I got in front of this beast it was almost 2 hours.
So although there was 20 forms with my correct address on it and I just filled out another form she spelled my street name wrong on both my license and registration then proceeded to ask me how I wanted it spelled rather than looking at any of the information she had in front of her… LAZY and RUDE!!!
What a terrible experience this was, I wish there was someplace to report this beast to but she has a state government job and no one cares!
Ray was the nice guy that waited on me and the security guard was nice and I saw him go out of his way to help people but everyone else I encountered was just RUDE, SLOW AND TERRIBLE! FROM THE GIRL WHO GAVE OUT NUMBERS TO THE BEAST THAT WAITED ON ME RUDE!

Horrible service. They give you a ticket to be called. After an hour later of waiting they disregard you just saying that you are missing information in your application or form. They are meeean! Dude they never check your papers before the ticket. Such a disappointment

Horrible service and clerks. Not a smile not one second of patience … Also mistakes…