Shoebuy

Ordered a Patagonia hat for a summer trip, arrived fine, just what I wanted.
My only problem with them is that for 5 days their website was saying «In Process». Why was that? Many of their orders are directly fulfilled by the manufacturer (in this case Patagonia) so rather than having stock in a warehouse (like Amazon) which they can track, they instead send your order to the manufacturer to directly ship to you. Half an hour after I got an email from Shoebuy telling me my order had shipped UPS was knocking on the door with the delivery. Patagonia had shipped within a day of the original order, but Shoebuy’s website never showed that. In some sense they are the mercy of their suppliers. They probably need to work on getting better information feedback from their suppliers so that customers aren’t left wondering why their orders seem to be hanging in some limbo state (the reason I gave them 4 stars rather than 5).

Very dissatisfied with the purchase I made online and after a phone call, they seem to not care that I am not happy. I purchased shoes last week and after wearing them once, it was uncomfortable and didn’t fit right. Not something I could have foreseen before using them outside. Unfortunately, this company has the policy that once it is worn, it is yours. Really? HOw many other online retailers operate under this sort of «Guarantee»?
I called the company to see if I could just exchange the size. The customer service rep just replied «I’m just a rep… but I can forward you to a supervisor»
Fine. Thought I would get better customer service but, no.
The supervisor (Nikki, or Mikki) tells me the same thing, that they «can’t sell the shoe again after it is worn». No kidding! Zappos and Nordstrom don’t can’t resell them either but they take back shoes if the customer is unhappy. When I politely mentioned that her competitors have actual «customer satisfaction guarantee» she said, «Well, we won’t go there…» and continued to defend the company policy.
You’ve lost a lot of future shoe purchases from me. Bad on me for assuming that «Easy and Free Returns» banner on your website meant it was just that – and not reading the ultra fine print. Bad on you for not trying to save your customer base.
Don’t buy from this retailer,
. It is not worth it.

Like many relationships, the one between myself and Shoebuy started off on a hopeful note. I felt happy. I looked towards the future. Life was good.
I really liked the shoes I bought the first time, so still giddy on love, I placed an order the following year for a pair of boots. They were a good deal, and that warmed my heart. There was a problem with the zipper, so I logged on and requested a return label; I expected it to come in the mail within a few days. No label. I called; they said they would mail it. No label.
I sent four — 4, yes, 4 — e-​mails to customer service, but they did not reply to any of them. I was dumped by customer service, and right before Valentine’s Day. I called last night, talked to a guy who said their computers were down, but as soon as they were back up, he would get the label to me, maybe even in last night’s mail. Suddenly, I was feeling hopeful again. Could Shoebuy and I possibly be getting back together?
Nope… I received an e-​mail this morning with a link to print out my own label (which would be great if I were actually somewhere which could print). Moral of the story: I should have gone to Macy’s — or Zappos — and spent twice as much for no hassle… and so should you.

I live in Canada and bought a pair of Timberland Earthkeepers boots because they were on sale and I needed a good pair of waterproof winter boots. These Timberland’s were listed under the waterproof section at Shoebuy however they are NOT waterproof.
I tried to cancel the order but apparently you can only cancel web orders 5 minutes after you order. So as soon as it arrived I refused the package and instructed them to return to sender on the same shipping label. However, two days later I got this email stating that if I do not accept the package UPS will destroy or auction my package and I will lose the entire amount of the item plus shipping. This is the most ridiculous thing I have ever seen or heard in my life and just plain wrong. I called the CBSA and you do not need to pay brokerage or taxes on something that is plainly refused & returned to sender.
Shoebuy.com’s official procedure for international customers is for us to accept the package, pay associated taxes and fees, then attempt to recover the the taxes from CBSA, while the UPS brokerage fee is not recoverable. Then request return authorization, pay for and print a new shipping label and return it to their warehouse. That’s $ 100(2x$ 50) in shipping costs just to receive & send it back!!!
Not wanting to bother with wasting more money. I requested UPS to redeliver the boots to me and I would accept them this time. I unpacked them. They fit two sizes too large. I normally wear 11.5 but these feel like 12.5’s.
All of this shipping nonsense is a direct result of their mistake to use a private courier instead of USPS/​CanadaPost and poorly planned return procedures.
Online businesses that care about Canadian customers have found a way to know the taxes and brokerage fees due beforehand and list it upon checkout (it’s a freakin’ fixed % and $ amount, not that hard guys), or offer alternative shipping options like USPS where customers don’t get slammed with surprise fee’s that exceed the cost of shipping or sometimes the entire order. If Shoebuy don’t take the effort to offer reasonable shipping solutions I will find someone who does. Every eBay guide to shipping to Canada for dummies says use USPS. USPS/​CanadaPost have agreements with each other to handle each other’s mail so brokerage fees are never charged with USPS (or CanadaPost) services.
I will never shop at Shoebuy again.

I think Ryan M got very lucky! I’ve ordered three times from
. The first two times worked out okay, though shipping took far far longer than promised. Bizarre since I’m about ten miles from the Boston warehouse. The last (and it WILL BE the last) time I ordered was in June this year. Two pairs of summer shoes. The first pair arrived, and they were too small. I used the return label to send them back. The second pair arrived separately. Too big. And no return label. I called Shoebuy to request second return label. First they said they couldn’t do that because the return label for that order number, which covered both pairs, had already been used. Huh? Finally they agreed to email me one. Days went by. No label. I called. They said they’d sent it and confirmed my email address. Said they would send it again. I scoured email and spam for two weeks. Called again. Explained the situation and asked if they could snailmail me a label. Sure! No problem! It would go out that day. That was … oh … mid-​July. I finally gave up and gave the shoes to a friend. I’m done.

I have purchased shoes from Shoebuy on several occasions now and have been satisfied with their ability to deliver the appropriate comfortable shoe each time. I think that this lower Unilocal review is simply the result of people only reviewing the website when they had an issue. I have received the correct shoe in a very short amount of time during each of my orders and will continue to use them as my preferred shoe retailer down the line. Free shipping and a large selection, I’m very happy with this site.

I had the worst experience with online order. I ordered shoes that I thought will be comfortable for my trip from CA to Boston and New York. I was leaving on April the 19^th early in the morning. The shoes were suppose to be shipped between the 10 and 13^th and arrive betweeen the 13^th and 18^th.
When I didn’t hear anything by the 16 I contacted Customer Service and was told that it’s a holiday in MA where the company is and there is nothing they can do until the 17^th even they were sent from MO wearhouse and not from MA and in MO there is no Patriot’s Day on the 16^th. On the 17^th a manager told me that they were shipped out from MO on the 16 and will arrive on 18^th. UPS tracking showed they will arrive on the 20. I contacted Shoebuy again and asked to send them to Boston and the manager assured me they will send them the fastest way (2^nd day) because it’s their fault they didn’t send them out on time. I was told I will receive them on the 23 or 24. On the 25 I checked with UPS and UPS told me that they will arrive in Boston tomorrow the 27^th. I am leaving Boston tonight and don’t need the shoes anymore or at least for this trip.
The manager’s direct number that she gave me doesn’t have a voice mail. Customer Service told me that she will be in at 9 am. I tried to call many times until at noon someone at the main number told me that she is not even in today. I asked why wasn’t the package sent to Boston the fastest way, he told me I didn’t pay for it. I explained the 7^th time the whole story and that the manager promised to send it the fastest way at no additional cost to me because it was shoebuy’s fault that they didn’t send it on time, but the customer service rep repeated like it was recorded «You didn’t pay, you didn’t pay».
I finally said «I just want now to cancel the order and get my money back» and he said they are already shipped you can return them when they arrive. They will be delivered tomorrow”. I explained again that I am leaving Boston tonight and will not get my shoes. He said again «you can return when they arrive.» The customer service reps whould have a little brain activity to at least understand customers.
Then he said he will try to cancel with UPS and they have to go back to California to the wearhouse and when the seller will receive them they will refund me. He didn’t even know that they were sent in the first place from their wearhouse in MO, and not in CA. But what do you expect if there is no brain.
I really don’t trust that I will get my money back, so I will contact my credit card company and try them to deal with the cancellation.
I am never going to buy anything from Shoebuy again. In addition to spending so much time on the phone and being on hold for ever waiting to get a customer service rep and he put me on hold at least 3 times trying to figure out what out what is going on. And the hold wasn’t few minutes or seconds, it was a long wait. I am sooooo frustrated. Also, the last customer service rep was really rude. Maybe in addition to getting a brain he needs to take a customer service training class.
.
I have bought a lot from
and have had only pleasant experiences. That is my recommendation to you too whoever reads this long review.

Horrible!
I purchased two pairs of shoes /​sandals from the website a few weeks back. First they took over 2 weeks to arrive but then when I open the box of one of the pairs I pick out a shoe that is nowhere near the size 5 I ordered. Quick inspection showed it as being an 8. Thinking they just sent the wrong size I checked the other one which was actually the correct size. What’s a woman to do with one size 8 and one size 5??!
I emailed them the problem to which I was told to return them and they would send a new pair out but not before they received the first ones back then they would refund me and process another order. My concern with this is 1. Time. It took long enough to receive the first pair. 2. As I spent over a certain amount on the order I got a discount on them so I refunding and then charging again I would end up paying more. I expressed my concerns but was assured extra charging would not happen.
A few days after sending the incorrect order back I decided that actually, I didn’t want them after all as they fell short of my expectations. They were glitter covered and just taking them out of the box left a pile of glitter on the floor where it was falling off, I didn’t want a pair of glitter shoes with no glitter so I again contacted them telling them this.
Only a few days later I got an email with a new order number and invoice (with them taking payment without my permission!) for the full price. Pissed off doesn’t come close to how I was feeling, I had to find the number and call them directly before they sent the order out. The woman on the other end was pretty damn rude and pushy too. Saying she would charge the rate I was the first time but at the same time making out she was doing me some huge favor. I ended up getting quite annoyed as no matter how many times I said I no longer wanted them she just didn’t listen.
I finally got it sorted but after the experience I had I highly doubt I will buy from them again no matter how many emails they send me trying to tempt me with discounts.
Seriously, don’t mess with a woman and her shoes!