Timberland

I am just an occasional Unilocaler, but I had to log on specifically to recount the fantastic customer service experience that I received at this particular store.
I purchased a pair of Timberland boots about a month ago at CitySports (R.I.P.). I had originally only planned on wearing them during inclement weather, but they were so comfortable that they quickly became my everyday shoe for work and casual situations. Recently, I noticed a small tear had started to develop on the leather loop on the back of one of the shoes. Not too big of a deal, but enough that I was a little bummed.
That brings us to this Timberland store. I was out and about, getting some final holiday gifts on Newbury Street, when I decided on a whim to go into this establishment and see if they could do anything about the rip. I’m not sure what I expected, but I figured that the best case would be that they would be able to ship them to a repair center for a small cost. I was totally mistaken.
The first thing I noticed when I walked in was the owner, Sarah, wrapping a gift for a gentleman in some fantastic reflective wrapping paper. From what I quickly gathered, the man had asked for a gift box, and while they didn’t have one, Sarah sent a employee to the corner store for wrapping supplies. So, impressive customer service off the bat.
I showed Sarah my boots and told her that I had purchased them at CitySports. She immediately said that they stand behind their products and it wouldn’t matter that I had bought them elsewhere, they would make it right. They would either replace the boots or pay to have them fixed at a nearby cobbler. Her employee checked the back room, and came out with a brand new identical pair of my boots. I tried them on, and as simple as that, I was able to exchange my original pair and walk out with the new ones. Wow!
Thank you, Sarah, for making things right and blowing away my expectations when you had no immediate obligation to do so. I’ll definitely be back to shop at this store, knowing that whatever I purchase there will be a good investment for years to come.

Did not feel welcomed at all. Would rather order online and deal with hassle of waiting for shipping and whatever else than step into this store again.

I’ve been to this Timberland’s store about 3 or 4 times as I decided whether or not to buy a certain pair of boots for the winter. After doing some research on the internet, I realized they have great products. I went in to try on an exact size due to the reviews I read on their website. I tried on the junior and women’s size in the insulated 6 inch black boot. The junior size fit better than the women’s size and it was about $ 20 less. I also found out they have a student discount of 20%!
I purchased leather water resistant gloves and the cleaning spray for my boots, all 3 items for about $ 150! Totally worth it for amazing quality! The staff on the floor know all about the products, even when I hit them with curve-​ball questions.

specifically went to newbury street over the weekend to use a gift card I got for xmas. its the only official store around. I went for boots… work boots. que the wahwah sound. not a big selection of functional boots that wouldn’t get you laughed off a job site. the store products and staff were all very nice, but it is newbury street so I guess I shouldn’t have expected a lunch pail selection. I was informed that my best option was to go to sears or some other retailer try on a pair I like then just order them through the official website, nice advice… tho I found a pair I really like and my size is currently unavailable on the official site. wha whah again

I’ve always liked Timberland footwear. I don’t mind paying a bit more for an item that will last me an exceptionally longer amount of time than its competitors. As far as the brand goes, I like Timberland’s wares, and I only have two gripes. One being that the clothes, while certainly well made, never fit me and I have to pay extra to have them tailored. The second is the contrasting quality of their shoe laces in comparison to their shoes/​boots. Across multiple purchases of Timberland footwear I’ve always found myself replacing the laces frequently. Now let me segue into the reason I docked an extra star on this location.
The staff here, in my multiple experiences, have always been friendly and personable. However I feel like they don’t truly stand behind their offers of service. On my last visit, looking to invest in a new pair of boots, I was also hoping for some assistance in regards to the aforementioned quality of shoe laces. I had purchased a pair of shoes about a month or so earlier and well before my return to this location, one side of the laces was seriously fringed. I inquired about having the laces replaced, or what else I could do to remedy the situation, and the sales reps didn’t even try to help me with my problem. They essentially told me I was SOL, and moved on to looking into what they could sell me.
During this same visit, another customer came in and asked about a sale. She was told she could only take advantage of that online. Thank goodness for that random lady, because I followed her lead, ditched the sales clerks, and saved 100 something bucks buying the same boots I was looking at online. If this were a mom and pop shop I might feel guilty, but with this Timberland location I can’t help but regard their customer service with a little disdain.
TLDR: This store has a good selection of Timberland things. Timberland is a trustworthy, and well produced brand, but in my experience I don’t particularly trust the reps at this location. They have always tried a little too hard to sell me things, and didn’t help all that much with things I had already purchased.

The store is well designed and the staff is super friendly. They always have dog treats too if you have an animal which is really nice. Timberlands tend to run large, so try on a ½ to full size less than you normally would. The store is a great showroom but if you looking for some of their generic shoes you can often find them cheaper online.

The staff was very friendly when I came in the first time. I was just looking, and found a jacket I was very interested in; they were able to put it on hold for me. They were not pushy sales staff, knew just the right amount of attention to give me.
The shop is small, but still had a nice variety, definitely more than I expected. There was a good balance between footwear and clothing. This is a shop I would highly recommend checking out even if Timberland may not seem to be your style, they may have some items you would not expect.