XFINITY

#Comcast thank you for being the worst internet provider! Today Verizon will be coming to install our new internet service! Cant wait to have service where there’s no or hardly any interruptions like you’ve given me! Every day I’m staring at the screen stating no service. Well, today hopefully that will change!
Goodbye! Yes, I hate hate hate you Comcast!
Oh and FYI, I’m using my phone to write this since the internet is down again…

Why do I have to watch America’s cup in spanish? A thousand useless channels and you can’t carry fs2? But I can watch the game on 3 different channels in spanish? Makes sense. Glad I pay over 300 dollars a month

Worst company by far. Over the years, we had many cable companies in our area and can’t remember half the names because it changed so many times. Xfinity Comcast comes in and all their prices are so high. Trying to get someone on the phone is nearly impossible. When your contract is up, you bill goes up to like $ 100 more and when you try to get someone on the phone about the bill, they always say there is nothing they can do!!! Cable goes out once or twice a week for God knows what reason, whether if its an outage or they are updating the system and no-​one gets reimbursed. Internet is the same way, same issue!!!
What am I paying for??? I don’t watch half the channels and they don’t have a package for just the channels you watch.
Comcast, sorry but you have definitely sucked over the years and it seems like you are getting worse. I can’t wait until we move and get dish. Smarten up or you’ll be losing a lot of customers because «there is nothing we can do for you» attitude is getting pretty tired some.

Comcast should be shut down as a company. It is a prime example of how monopoly and corruption rot a nation. Even with the strike Verizon (not exactly my idea of the good guys) is vastly superior to this horror. I have been without service for a day and they claim it is my fault! I pay them *early*! I have never messed with their equipment but they blame it on me. I am done with this organization. Thank GOD I was smart enough to have Verizon DSL as backup and am going to ditch Comcast for anything else I can get. Sadly thanks to the utter corruption of MA politicians they have a monopoly on my area. So I have to go for Satelite or for an 800 $ per month business line (which I just might). What does a person without my resources do: suffer! That is the gift of corruption and Comcast to our people.

Update 5÷23÷2016
Yesterday, I drove a half hour out of my way (not a massive inconvenience under normal circumstances, but since I have a sprained ankle and driving hurts, this was a bummer), to the apartment I’m moving into next week. The package (as i suspected it might be) was stolen off the front porch.
I just spoke with a woman in customer service, and explained this whole situation.
She was extremely sympathetic and helpful, and informed me that she would make sure I get my internet connected without the self-​install kit (which she confirmed is just an overpriced instruction manual), and have the charges for the package I never received removed.
She also told me that the person who sent all of my stuff out too early, also sent me a modem (I have no idea why, since it says right on my Comcast account that I already have one of their wi-​fi router/​modem combos at home), so she is also keeping an eye to make sure that I won’t be charged for that either.
So, even though Comcast has choppy, unreliable service, and a Monopoly on high speed internet in most cities in the U.S., it’s good to know that they do have some employees who care more about the customers, than earning a few extra pennies for this company.
This customer service rep, and my satisfaction with how she resolved my situation is the only reason I bumped this (otherwise awful) company from a 1 up to a 3.
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While the person in customer service I spoke to seemed nice/​well-​meaning, the company is just worthless.
I recently called Comcast to transfer my service. I told them I was moving on May 28^th. First, they informed me that if I didn’t want to pay 50 dollars for a technician to come install my internet (aka — plug in the modem and hook it up to my PS3), I would need to purchase a 15 dollar self-​install kit (something I sincerely doubt is necessary), and that it would cost 9 dollars to ship.
I ordered the kit (because, they gave me no choice), and they sent it via UPS. It was delivered yesterday… to the place I’m moving into in 8 days! It’s just sitting on the porch!
When I called to complain, the gentleman I spoke to was text chatting with a supervisor, to ask if I could have another one sent out, in case someone steals the package. The supervisor told him that I would have to pay for another one!!!
All of this nonsense, on top of the fact that our service (at best) slows down or (at worst) stops working, no less than 4 times a week!!!
If there were any high-​speed internet alternatives in the city I’m moving to, I would drop Comcast, faster than you can say «worst internet service provider ever».
Unilocal needs a 0 stars option, just for companies like this one.

Ridiculous! Inconsistent network speeds, terrible customer service (expect them to speak down on you). They advertise their Blast high speed wifi to be at 150mbps, but when I run a speed test it’s barely over 30!
I have no other option as they’re the only provider for my apartment… but seriously, AVOID IF POSSIBLE.

Comcast has done everything in their power to discourage customers like me. I have two homes, one in Boca Raton and one in Boston. I live in Boston from June to October and Boca the rest of the year. In Boca, our condo has a contract with Comcast that costs me $ 50/​mo regardless of whether I use it or not. It’s a bad deal that the Condo Board signed despite the objection of many owners. The $ 50 dollars gets me 100 channels of low res TV, which basically includes just what you can get from broadcast TV, but at NTSC resolution rather than HD. Why anyone would want this, I don’t know. So, in order to get HD, I have to pay more (approximately $ 40/​mo more). Of course, internet is yet more.
When I am in Boston, I am still paying through my condo fees for FL. When cancelling my extra contract and returning my equipment FL, Comcast demanded the small analog NTSC box that provides the basic service. Why? I am still paying for it. Isn’t it part of the contract with the condo? Apparently not. You must have a separate contract with Comcast to enjoy the service you already deserve.
But worse, since I now can no longer view any channels in Florida, shouldn’t the $ 50 I am paying for basic service I am not receiving be transferred up to Boston. Apparently not. Comcast somehow claims that though one company, Boston and Boca act separately. Great!
So, now that I’m back in Boston, I sign up for internet and TV. Last year I paid $ 100/​mo for both and Comcast provided a few extra interesting channels, like HGTV. This year, I am paying $ 120/​mo and can’t get HGTV unless I pay an additional $ 45/​mo. You’ve got to be kidding.
Unfortunately for me, Comcast has a contract with Boston that apparently can not be broken by the City. Therefore, there is no competition at my location. Perhaps I should try a dish for TV. But for Cable, the best alternative, RCN, is one block away with no set plans on when the might reach my location.
You might like to know my plan moving forward. I plan to keep the Internet Service, since I can’t find another provider with the bandwidth to stream, but cancel the CATV. I already stream via Netflix and Prime. I will add more streaming services, like Sling. These are relatively inexpensive compared with Comcast. As soon as Verizon FIOS or RCN reach my location, it’s goodby and good riddance to Comcast.

Xfinity sucks. They raise rates astronomically and hound you for the equipment when you cancel and tell them to stick where the sun don’t shine. The customer service is terrible especially if you go into the office if you want to exchange or return their equipment. They have bad attitudes. Just do what I did and get an internet connection and get Apple tv. Cable cutter all day!!!

Xfinity is the worst of the worst. Poor and highly overpriced «internet» «service» their internet quality is a joke at best. You will never receive anything near their quoted speeds. If it weren’t for their hack job lobbyist the free market would have written them off long ago.

IF YOU CAN AVOID THIS COMPANY, DO SO AT ALL COSTS!
Most incompetent company EVER. They repeatedly made me give them my social security number in order to begin my service at my new apartment. Then, two weeks later, my service wasn’t working. I call in, and it turns out my service was turned off when the previous tenant of my apartment called to turn off HIS service. After forcing my to give them my social security number, they allowed some dude I’ve never met before to call up and cancel my service. Wow, they really care about ensuring my identity — NOT. They only cared enough to make sure that I’m not someone who has not paid their xfinity bills in the past.
But that’s only where the problems began. I had to call approximately 10 times in the first week, staying on the phone approximately 45 minutes to an hour and half each time, to get them to fix my bill (which had been inflated to twice the price I had signed up for). When you call, their automation takes 10 + minutes until you get to a person, and it frequently turns out that you ‘have the wrong department’ and need to be transferred. Once, after explaining my problem for the 20^th time to some lady, she asked me my address and then said, oh, I don’t service that area — transferring me back to the very same center/​department that had transferred me to her!!! Dealing with this company is like being in your own personal sitcom. Every time, they said that the problem was fixed, but when I called back, there were no records of my previous calls. Terrible customer service.
Then, they forced me to get TV service when I don’t want TV service, and by the way, the TV is always, and I mean always, fuzzy and blurry. It does not come in clearly EVER.
My plan, «Performance» internet, is advertised at 25mbps download speed —- but when I test it, it averages between 2 and 7 mbps!!! Even when I test it ON XFINITY’S OWN WEBSITE!!! It frequently stops working altogether!!! Mind you, I live in downtown Boston, not in a rural area.
And finally, to reiterate a point that I saw other reviewers had commented on, xfinity has added random charges, literally labeled «Other» to my bill … But they aren’t so much that I’m willing to call in 40 times to get it fixed. FUNNY how that works!!!

While the internet only option works most of the time it has mysterious slowdowns. They get resolved (after an hour on the phone) mysteriously. Not good.
Worse, since I’m not one of the «standard XFinity» use cases they have no support whatsoever. All I want to do is register HGTV over Apple. I agree this isn’t something they want to support but millions of people are doing it. They are pushing a tide backwards and need to wake up.
NOT HAPPY WITH COMCAST.

Unprofessional service: very slow representatives, and automated system doesn’t work.
Glitchy web-​site: when I’ve ordered my service, the account number was blank and the phone number on my account was (000) 000‑0000
Enormously high prices: seriously $ 70 for 25 Mbps???
If you are in Boston, and have a chance to use RCN, or even better verizon FIOS, then go for it!

For a company that has been in the business of providing Internet services as long as these guys have, it’s hard to believe how terrible their Internet service is. I live in a 450 square foot apartment and have a router that works probably less than 50% of time. It has to constantly be moved around the apartment to ensure that it is as close as possible to the device it is providing wireless internet for. Plus, this is the third router I’ve had in 2 years and does not improve service at all. This company monopolizes an area, overcharges it’s customers by insisting they buy plans they don’t need and yet provides slow connection speeds and constantly spotty wireless.
For the monthly price that I pay, it’s infuriating how unreliable the service is. Poor quality products, crappy Internet service and a complete rip-​off of a price. Stay away from these guys.

They could care less about solving your problems, but they’ll be happy to take your money. After all, where else are you going to go? ABYSMAL.

Please, try your best to avoid it.
I can’t believe I was forced to pay a $ 90 charge for a lost device that I have NEVER bought!
My previous roommate open the account and rent the device two years ago. He was always fully in charge of it and I gave my part to him every month. In May this year he left the state for 2 months and asked me to help him pay the bill. I did. This September when I moved and tried to open a new account Comcast told me that I was the one who is now responsible for the account in my old apartment, and ask me to return the old device. My roommate left the country already and I have no idea where the device was now.
At first I tried to explain and ask them to show me any proof that I’ve ever rent a device, (of course Comcast doesn’t have any) but they just refused to answer any of my questions and insisting there is a record in their system. (But they could not even give any specific time) As I refused to pay for something I never bought they started to call me everyday during working hour and made me MAD! Finally I couldn’t bear it and paid the 90 bucks charge for the lost device.
I wished those troubles would be gone once I paid the charge. But several weeks later I started to receive calls regarding the lost device from Comcast again. This time they spelled my name wrong and believed I was another customer who should responsible for another lost device. Their customer service is the rudest and most unprofessional one I’ve ever meet in my life. Their efficiency is low. They tend to make stupid mistakes that beyond your imagination.
BTW, their internet quality was so suck and extremely not stable. I have to restart my brand new device nearly everyday to make sure it works at a normal speed.
My experience with Comcast was absolutely a nightmare. I can’t believe there still so many people using it.
I don’t want to say any bad word but Comcast, I WISH YOU SHUT DOWN in future :)

Xfinity has changed my life and helped me surmount my fears and inhibitions in such inexplicable ways! :D :D Yaay!
Xfinity has helped me make new friends:
How? Well they promised us internet but we hardly got any, so me and my roommate came out of our rooms, steered away from our smartphones and laptops and started talking to each other! We are best buds now. Thanks Xfinity :).
Xfinity has helped me lose weight:
You know that feeling at 10:15 pm when all the restaurants are about to close and you want to desperately complete your online food delivery order before time runs out? Well I no longer do! Because I was never able to complete my order on time due to this slow Xfinity internet. But I am so glad that happened, thanks to Xfinity I can now stay without food for nights and days, and my old jeans now fit me perfectly again.
Xfinity has prepared me to face everything in life:
I imagine, sometime in the future, even if I were to be involved in a plane crash, and return to my home 3 months later, to find my hypothetical spouse cheating on me with a dead cactus, I would be able to handle it! Why, because I have handled all the troubleshooting associated with Xfinity’s service. I feel so strong to face my fears in life, because of Xfinity :).
In short, if you think you are paying them money every month for nothing, you are wrong! It will change your life in ways you could have never imagined. Friends, fitness, fears, you name it! All will be changed for the better. I don’t feel bad at all for paying these folks money and almost never getting any internet.

If self-​torture, paying exceedingly high prices and just all around misery is where you find joy in life then Comcast is for you. If not read on.
I started their service a year ago in what was then my new address. The bill was $ 65 and change. Now a year later the bill has gone up to $ 86 and change. This is for cable and internet. I don’t want the cable but for a decent internet speed I have to take it. When I spoke to a customer service agent I was told that I would not get the same speed for less. Well, she’s half right. I can get a faster speed for less.
I am quite certain I will have to pay a cancellation fee but it will be well worth it to not deal with Comcast, their rude and lying customer reps, and to not pay for a service I hardly ever use.

Comcast is the worst Internet provider I’ve ever had in my life. It’s slow, it stops working. You have to unplug and then plug back in all the time. The people who work for Comcast don’t care about these issues at all. All the company cares about is money. I thought I payed my bill but turns out I still owed .38 cents and they shut off my Internet. Really?
Go with RCN, IT’S CHEAPER FASTER AND BETTER
CUSTOMER SERVICE IS GREAT TO (NOT THAT YOU’LL EVER REALLY NEED IT) unfortunately I’m stuck with cast because of the building I live in
FUCK YOU COMCAST, MAKE YOUR SERVICE BETTER

I like Comcast! I see I’m in company all by myself practically. Read DSL Verizon reviews, people there are saying Good Bye Verizon, hello Comcast. These companies can’t win. Wish they charged a heck of a lot less! For that amount of money, People should gripe if they have a complaint.
I have had great luck with Comcast/​Xfinity for nearly 20 years. Very rarely in all these years have I had to call a Comcast technician for help. Most have been pretty good. When you get someone really good who knows their stuff, it’s impressive.
Occasionally I have called to go on a new plan that would be cheaper, and they have been helpful, other times there were no deals. It’s a good idea to keep calling and inquire.
The only gripe that I have, is if their service goes down, our land line does not work! That was weird at first, and I had to get used to that. I use my cell phone during those times. It’s very rare that we have no service.

Is it at all possible to want a simultaneous root canal, anal penetration, and a phone call informing you that your wife is currently cheating on you with a midget clown MORE than ever having to deal with Comcast Cable services in Boston?
The answer is a resounding yes. 100%. Unequivocally yes.
To me, the existence of Comcast Cable shows me that God has a sense of humor, and that the American government cares more about which companies donate campaign funding to them than citizens like you or I. Let’s begin our discussion of why Comcast sucks enormous dick.
1. If you have ever had the misfortune of calling Comcast’s 1 – 800 «support» number, you will enter a nether world of telephone trees in which you may never come out. I have spent 10 solid minutes trying to get a human being on the phone, and think I ended up in an Alcoholics Anonymous support group chat somehow.
2. When you do get a human being on their 1 – 800 «support» number, you quickly learn more about the Philippines than you do about the issue you called in for. If you don’t get the joke, call in and come back to let me know what the weather is like in Manila.
3. If you do get to speak to someone who is state-​side, and is doing more than just reading off a Comcast generic script («Unfortunately, we cannot assist you with that matter»), you will see that Comcast clearly sought the least employable human beings in the country. These folks believe the concept of customer service to mean that they take more than 5 minutes to deal with your issue, because their coffee break is waiting for them. And don’t worry — your problem will not be solved. Even when they promise to resolve something, they won’t. You’ll have to call back.
4. Often, they will advise that you go into one of their inconveniently located Comcast service centers to resolve your issue. In a day and age in which we can land objects on Mars, why the fuck do I need to physically visit a repair shop when the issue is clearly in the Comcast computer system? And again, when you arrive, you will be treated like a maggot and leave 30 minutes later with your problem completely intact.
So the moral of the story is if you have any option other than Comcast, give them a try. Do it for the sake of your sanity.