Zara

The staff are not helpful at all! They even don’t say Hi back to you.
I don’t know why Zara’s quality (clothes) are this low in this store (or maybe in the U. S)!
I have many other stuff from Zara which I’ve bought from other countries, they are not even comparable with the stuff I bought here (quality wise)

I usually order online but I went to the store yesterday to exchange a piece for another size!
There were 2 cashiers and a long line! The cashiers were chatting while we were all in line instead of doing their work quick!!!
My cashier was absolutely a mess!!! Gave a hard time with my exchange! He is the worst! It’s so annoying! These ppl don’t have any type of customer service

Management sucks! The manager there had be worst customer service. She was like why are you giving me such a hard time. I expressed I wasn’t trying to but I needed for her to make it clear why I can’t return a gift a got for Christmas… their return policy is insane! Makes no sense. And her lack of interest made me so irritated. At least act like you care… Also… I just received an email from Zara and they told me to return it at any Zara store… so obviously this manager needs some training!

Please do yourself a favor and DO NOT order from them online.
This is by far the absolute worst company that I have ever ordered from. I placed 3 different orders from them this year and they somehow managed to screw each order up without claiming blame or rectifying their mistakes.
Now if your asking why I made the mistake of ordering from them again after the first or second time they screwed me over, is because one I actually liked their clothing and two I thought I would give them the benefit of the doubt since mistakes happen.
It was the worst decision that I have ever done, the first order I placed was for a holiday gift and I had the 5 day shipping, after a few weeks of waiting for my order and not receiving it I had a trip planned where I was leaving the country, I called to ask when I was going to receive my order since I don’t want it to arrive when I am out of the country and they told me that yes it would probably arrive when I am not here. I asked if they could please expedite the shipping for me because it has taken way over the time that it should and I WON’T be there and I needed to gift them. They refused and so after weeks of waiting I had to cancel the order.
Order # 2
I shop online often because I don;t have the time to make a trip to the store. So this time I placed an order for a few items I needed including a flat shoe that I was desperately in love with. I receive the order and it comes with only one side of the shoe, … ONE side. I gave them a call and they instructed me to basically prove it by emailing them a picture of the item with a detailed message of the issue. I called them after that and they said that they don’t have anymore of my shoe size and I should ship this one back if I wanted my money… No apologies and no cares given.
Order # 3 and by far the worst EVER!
So ZARA is having a Black Friday sale that starts at 8:00pm est, I decide to why not place an order. I set up my bag ahead of time to make sure that I receive the items I wanted in my size, and I place my order about a few minutes after 8:00 pm, I receive a confirmation that I will be receiving all of the items I ordered.
I wait over the max shipping time over the 5 day limit that they claim is their max (its a lie) I finally receive my order and I am super excited. I open it, and you guessed right it is not my order it’s someone else’s order. I immediately called asking if they could please ship me my correct order immediately so that I receive my items before they are out of stock. They refuse to do anything until they receive the wrong order they sent me.
I explain to them that I currently have finals as well as work, so I won’t be able to ship back the wrong order until at least a week or so. I asked them to ship me my order that I was supposed to have a week ago and if I don;t ship the wrong order back to them they can charge me for it.
Once again they refused to do anything until I go out of my way wasting my time that I thought I saved by shopping online and shipping them the wrong order back. I asked them that if I neglected my life and responsibilities and did that would they guarantee that I would receive the order that I meticulously chosen and made sure to order ahead of time so that its available and they said no.
Moral of the story ZARA basically wanted me to work for my OWN money, I placed my order, received the wrong one, did them the favor of returning it immediately since they promised to send me my order in two days but its been almost 10 days and nothing.
No refund, no email confirmation and no order.
I just gave them a call now and they said ow yea this was supposed to be processed a while back, by the way the items you ordered aren’t available I guess you earned your refund now…
WORST COMPANY EVER!!!

I recently shopped at this specific Zara store and didn’t have a great experience. First of all, they had a ton of employees working but only one register was open on the bottom floor and there was a line? Most of the employees who were working seemed like they had no idea what they were doing except for the manager. I think the staff just needs training! Please train your people so you don’t have 5 people standing around doing nothing and 1 person busting their butt because no one else knows how to help customers.

I do like ZARA, but this store is horrible. return and purchase stand in the same line. only one of 3 registry open to customer on each floor. When I was waiting in line, they announced credit card only, no cash, which is unbelievable, not everyone carries credit card. later, they do not accept credit card, debit card, this is even ridiculous. this store really need to improve their hardware and customer service.

I absolutely love Zara. As a matter of fact, the Zara brand makes up a large bulk of my daily work clothes. However this review is based on this individual location. It sucks! Service sucks, store is a mess, and worst is their lack of selection. Id expect a lot more out of a store on Newbury street…

Great selection! I love this store. Nice service. Would recommend for more affordable fashionable clothes. The quality isn’t always the best but always can find something really cute.

I love zara. I just don’t love zara boston.
The customer service here sucks.
The top floor is always messy and disorganized.
And they have had some pricing mistakes on clothing items a few times and they are unwilling to help or call a manager.

I used to like Zara but I am not shopping there anymore due to the lack of customer service and proper manner of the sales people. Spend you hard earned money somewhere else! You deserve better.

I only stepped in here to return something I bought online, otherwise, you would probably never catch me at a Zara store.
I’m not one for buying into fast fashion (quality vs quantity, people), but I can’t resist a good sale. I can, however, resist a good sale in the store, hence why I do my shopping online. The vibe I got at this location was terrible. Associates were clearly miserable and probably overworked and the customers were too busy on snapchat instead of moving out of the way.
Why are there only 2 cashiers at the register? I went upstairs to see if they had registers. Before I could even breathe, a snotty girl behind the register let me know that they were closed. No way?! Maybe if you would have given me 2 seconds to read the sign I would have been able to figure that out myself!

What are all you Unilocalers talking about?! Zara’s quality is no good. At all. Not the fabric qualities and especially not the customer service.
I’ve been an occasional shopper at Zara for years, and despite my disappointments, somehow I have managed to buy a piece or two because their clean-​cut items appeal to my fashion taste. But if it wasn’t for the irresistible style, I would stay a way from Zara. Why the massive hate in my otherwise would be lovely relationship with Zara? Descriptive list below.
1) Staffs from hell — Daymn these ladies are rude. Did someone pay these people below minimum wage or something? Zara seems to hire the most pissed, rude staffs to keep the stores running. For the price level of their items, you would expect a better attitude from the staffs. Cashiers don’t seem to acknowledge your face when purchasing. Rude treatment when returning. Managers are the rudest badass of them all. I had weird return issues one time, and one of the manager treated me like a thief… I left the store with hot face and I’m not even a blusher. Forever21 folks are approximately five times nicer if you need a comparison standard.
2) Quality for price — Honestly the fabric quality is just not worth the price. Their items look nice, but don’t let them fool you! Probably only one in 30 clothes has good quality. The rest is just overpriced fast fashion items. T-​shirts? Wrinkly and unwearable after first wash. Jackets? All dry clean only baby, and they collect so many lints like they’re wool (even though they’re not). Cashmere? There are better cashmeres out there. Polyester-​viscose-​elastane blend? Collects lint balls after 2 – 3 wears. Sweaters below $ 30? So thin your bra can be traced from the outside. I don’t want these issues when I pay $ 60 – 200 for a clothing!
Side note: Pants seem to be ⁵⁰⁄₅₀ for me and my friends, either you got a good one that will last for two years, or a mere lame wrong buy.
Extra side note: Zara staffs treat Zara items like how F21 staffs treat their items e.g. scarfs are hung recklessly so the knits have hanger holes, items being walked on/​thrown all over the floor), another reason why the price doesn’t match the quality.
3) Sizing issues — I’m an S in one pair of pants, an M in shorts, and L in some others. Not feeling very good about trying on every items that interests me.
4) Return mecca (Newbury St specific) — «There’s at least 500 people returning items every day», according to a comment by rude manager who «assist» me at one time (see point 1). Even if that number isn’t true, let’s put it this way: there is always one customer returning something every time someone’s checking out. I returned a bag with an obvious dent, and the next day when I stopped by, the same bag was up on the rack. Ha-​ha. If you’re buying something, chances are it’s someone’s returned stuff.
I took the time to write this long review because I DON’T WANT YOU GUYS TO WASTE YOUR MONEY HERE! (Like me, lol) The only logical reason to put up with Zara is if you like the style of the clothing and can’t find it anywhere else. But if you can, always pick other stores over this. Most likely scenario is, you’ll just be disappointed… :-(

They make you put clothes back on the hangers. Are you kidding me? Employees get paid for this task and yet they force you, the customer, to put all unwanted clothes back on their hangers if you don’t like it. It doesn’t matter if you end up buying $ 400 worth of clothes, if you tried and didn’t like something, they will force you to put it back on a hanger or fold it.

I lovelovelove the clothes here! It’s s bit expensive but the quality is good.
The location is also great. Plenty of other shops in the area as well.
The customer service is horrendous. My mother andi were there last week. We went through all3 floors and she found a couple things she liked. When we went to pay my mother noticed a huge black smudge on a white leather skirt. She mentioned it to the cashier and the young woman said we should get another one. Ok no worries I went back but saw none in her size. The cashier sent someone out back to get another skirt and asked us to step aside in line.
Flash forward 30 mins, and we are still waiting! The girl kept telling us that someone was outback checking for it. We waited another 10 mins then left with NOTHING in hand!!!

Employees are beyond rude and condescending. I wasted my time driving to the Newbury St location to do an exchange for a jacket I bought online only to find out they didn’t carry it. This could have been avoided if my 2 calls, totaling 20+mins, the previous day had ever been taken off hold. Judging by other similar reviews… a staff overhaul is in order.

The only reason I come to this Zara is because it is walking distance from my apartment and I have a sick obsession with dressing like a European wannabe. It comes out a literal and figurative cost, though.
For starters, this is a large, beautiful Zara. They have some of the best merchandising out there, and they definitely pride themselves on the boutique-​style organization of their stores. This location lives up to that high-​end standard. Newbury Street is a hub for tourists and shoppers alike, and Zara, a global brand, is strategically located in the center of it all.
My issue with this Zara is the non-​existent customer service. I mean, the employees here don’t even try to sell you products! I can only speak to the men’s section upstairs, but the staff is usually discussing their weekend plans behind the register and ignoring the customers completely. Even as you’re at the register, the conversation continues and that is a big no-​no.
I wish the staff here was managed at a more professional level. If they were, this location would have a much better rating and review from me.

WORST customer service EVER! If you need to make a return, and if it’s past 30 days you can’t and you won’t even be able to get a credit. The customer service team is rude and have no idea what they are doing. Never again. I will be spreading the word on how awful they are to everyone I know.

I don’t know what earlier reviews are going by but when I went to Zara a couple of weeks ago, the staff was friendly to. The cashiers were happy, patient and helpful. Even the security guard was stealth but pleasant. I did have a large beverage in my hand from Starbucks but no one said anything to me about it.
The store itself was well organized and clean. Sales associates constantly walked around arranging and returning merchandise to their designated areas. They do not have bathroom for the public but the cashier was able to list a few options for me in great detail. And of course, Zara has beautiful clothing and accessories so that was still a constant throughout this visit.

I used to love the concept of Zara, shopped it in Europe, and was thrilled when they opened stores in the States. The Newbury Street store used to be a great place to go find decent fashion, decent quality at decent prices. There was a uniqueness to their selection. The last few times I’ve been in to shop Mens (including last night) the selections looked cheap, poorly-​made and boring. I’ll admit though that maybe I am aging out of their demographic. On my trek up to the third floor, Associates seemed more concerned about keeping the store looking neat than addressing and acknowledging customers. I felt awkward browsing, as if I just crashed someone else’s party.

I actually really like their clothing. Very classy with a few show stopping pieces that are really nice.
However, I do have to agree with several reviews on their customer service. It’s atrocious. When asked advice or questions a woman at the men’s department gave short one worded answers. Staying pretty much stationary at the cashier counter folding clothes (classic «pretending to do work») facing the wall. No approachability. Clearly didn’t want to be bothered.
When cashing out my friend said one of the cashiers was trying to put his jacket suit in a regular ol’ bag until he asked for a garment bag. *sigh* They clearly are a one of a kind that Zara bunch.