Silver Lake Licensing Service

Really not fond of this office. I’ve been here twice, this year and last, and both times I’ve had questions (1 — is there a way to get an extension?, 2 — can I pay for the renewal even if the emissions test isn’t done?- and no, I didn’t expect them to give me the tabs, I just wanted to pay for them, then pick them up later after I had the emissions test done) upon asking both questions the each of the ladies tones went from pleasant to curt and downright rude. They could have said something to the effect of «I’m sorry, no. The state doesn’t allow _​_​_​_​_​_​_​_​_​» or whatever the reasons are, but instead, I got «No! We don’t do extensions!» and «No! you, can’t pay for the emissions test here.» «I wasn’t asking to pay for the test — I want to pay for the tags…» «No!»
These ladies really need a lesson in manners.

Due to a clerical error and/​or a sub-​par postman, we had to purchase new replacement plates for a recent vehicle purchase. I was expecting a long line, crowded waiting spaces, surly staff, and to have to fork over nigh a hundred bucks, but it was quite the opposite. The layout was open, there were no lines, it cost only $ 35, the clerk was friendly and knowledgeable, and we were in and out in five minutes with our new plates and tabs. It probably would’ve been quicker if I hadn’t been so verbose in my explanation of our situation. Definitely the best experience I’ve had at a licencing place.

Silverlake licensing Service is hands down the best establishment for motor vehicle titles and services you’ll ever visit. I’m sure it’s strange to be writing a review for a state licensing agency, but this group of folks are the friendliest and most helpful I have ever had the pleasure of meeting. They know their business and you will be glad to have frequented this licensing agency.

The best Auto Licensing place around, Kristie has been doing it for years and I drive out of my way to business here rather than all the other DMVs that was your time and let you down. 5 star service.

I recommend coming to this licensing service center for your tab/​registration renewals.
Today, I visited this office to transfer a vehicle title and renew my tabs. To my delight, I was greeted by a friendly staff and attended to quickly. Total wait time — 0 min. Total processing time — under 5 minutes. I was very happy with how quickly I was taken care of.
Among the other unfriendly licensing centers (especially in Everett), I am glad that this center has workers that seem happy to be there and happy to interact with customers.
I give this place a thumbs up!

I am usually not one to complain but this has got to be the worste customer service experience i have ever experienced. I went in to get new tab/​plates/​title. in one transaction using my debit card i was told that my transaction did NOT go through (as there debit machine was broken). While they were trying to fix it, I listened to the employees speak rudely to eachother and cuss. I tried to tell the man (very grumpy and rude) behind the counter that it actually did register in my account. he advised me that it did NOT and that i would need to go get cash if i wanted my items that i purchased (Totaling $ 122.00). So, reluctanly i went to get cash and paid. the whole experience was unfriendly and i felt like I was the one that made the mistake. Two days later $ 122.00 DID come out of my acct. After calling Silver Lake Licensing I was told they have NOTHING to do with it!!! That they use a third party vendor. After disputiong the transaction with my bank, Vita Check AND the department of licensing, my money was refunded. Then 1 month later an additional $ 122.00 was deducted from my account, from Vita Check. I have been trying to dispute this with my bank and Vita Check who is claiming the transaction was not from them, when it is the same transaction ID all three times. i have spent hours on the phone with the DOL, Vita Check and my bank trying to get this resolved. My credit card info was clearly used fraudulently due to unsecure third party vendors used by Silver Lake Licensing. i will never use them ever again. and will definately let others know not to use them.

Thursday, noon, no wait.
And got nice new license plates (auspicious numbers). So 5 stars?

The staff is typically friendly (likely understanding that no one REALLY wants to be spending their time here) and I’ve never had to wait very long to pay for my tabs.