Top Gun Plumbing

Super fast service! I needed a toilet and shower repair and top gun plumbing was able to come out the very next day. I was very happy with their service.

Found this company on Unilocal.Since then Top gun has done several jobs for me and will continue to be my plumber of choice great job!

NOPE NOPE NOPE NOT ANYMORE
I hired them for 2 jobs in the past, but job #3 (today) was a disaster.
The job: fix a leaking bathroom sink faucet handle, and fix a leaking drain assembly in another bathroom. Somehow, this simple job turned into a disappointing saga of mismatched finishes, overpriced installs, upsells, and probably a few outright lies.
Sink #1:
The leaking handle faucet (apparently?) was said to have a broken cartridge. Did cartridge replacements go out of style? Apparently the whole faucet had to be nuked from orbit.
Of course, a new faucet from the truck is $ 395 for the hardware and the installation. Top Gun, you DO know that faucets cost $ 50 at Home Depot, right? I would have bought a faucet ahead of time if I had known that you would want to replace the whole thing and if I had known that your faucets are lined with diamonds and cost more than my wedding band.
If you subtract $ 50 (the cost of a similar faucet at Home Depot) from the $ 395 cost for the faucet and installation combined, that leaves $ 345 for something that took one hour to install. That’s RIDICULOUS.
Sink #2:
The truck also only provides chrome finish drain covers ($ 180 for the assembly and installation). My sink looked stupid with a brushed nickel faucet and shiny chrome drain cover.
I had to pitch a fit and call the plumber back — really, I just wanted him to return the plastic stalk with the drain cap on top (which he took with him) so I could try to put it back in myself, but he offered to replace the (perfectly fine) faucet for $ 140 so the drain cover and faucet looked the same. Yes, this adds up to $ 320, even though it was the same work and same parts as the previous sink ($ 395). Why was the first sink $ 75 more? I don’t know, maybe you only get a discount on the second one.
Now, what I want to know is why the former brushed nickel drain cap and drain collar couldn’t be used with the new drain assembly so that the faucet wouldn’t also have to be replaced to match. Presumably, the new drain assembly is the same size as the old one since they fit in the same hole. I uploaded a photo of the pieces, because I think Top Gun’s plumber just ripped us off here.
I wasn’t there, and I’m really mad now that I wasn’t. My husband supervised this job but he’s not as handy and didn’t know to ask about cartridges and swapping the nickel drain pieces. I think the plumber knew he didn’t know and used it as an opportunity to upsell brand new chrome fixtures.
I would have canceled the job on the spot when the guy said the faucet would be $ 395 but we close on this house in less than 2 weeks and we’re out of time for nonsense.
I was happy with Top Gun’s water line and hot water tank and those were competitively priced with the other quotes I got at the time and lacking in the kind of bullshit on display here, but I won’t be calling Top Gun again for anything. This was way too stressful and way too overpriced.
This formerly happy customer was so confident Top Gun would handle job #3 right that I didn’t even bother to shop around. Now I’m just pissed and spreading the word.

Scenario: Waterline from 1971 broke. I had 4 leaks repaired in the last year with not actually fixing the leak completely. Water bill close $ 400 each month. This line was 212′ with 90% under the neighbor’s asphalt driveway. 120′ of line was replaced by the previous owners so I was left with 90′ or so to be completely replaced.
I had 4 companies come out to assess and give me quotes. Including TopGun plumbing. They didn’t come in at the lowest price but they were the lowest for the least invasive process to replace the line. Al ran me through their process and we set the date for the replacement.
His team arrived the day of, on time, and got to work immediately. It took about 4 days to replace the whole line and there was no unexpected costs or issues. Turns out there was still a leak from the line that was replaced. So they let me know and setup time to figure out where the leak was. It was an additional cost but it was not nearly as bad as it could have been. Turns out the line from the water meter to the conduit was still the original piping and it couldn’t handle the water pressure. They were able to fix this for me right away and now I have no issues. This was finally done Wednesday of this week.
Today I noticed that there was water shooting out of the street by the meter on my way home this morning. Turns out all of my neighbor’s lines were still that old crap and so with the soil movement it allowed the crack in the line to finally burst. My neighbor wasn’t home so I called Al and asked about it. He came over and fixed the line for my neighbor and left me to talk with her when she gets home and the other neighbors to replace their lines.
I was shocked that he was nice enough to fix that break for my neighbor, and very appreciative to know there are great people like him in the service industry. After dealing with plumber and business after business I finally have someone I can recommend to my friends and family. If you need someone to work on your water lines or plumbing call Al with TopGun.

Called today to see about getting a wax seal replaced. Al showed up and at first trudd to say it wasn’t the wax seal causing the leak and that the males in the house were not aiming properly. (I found this a little difficult to believe and can only think he was trying to get his hour rate just for showing up. Also the leak was coming up on the opposite side of the room, so unless the males REALLY can’t aim, this reinforced my assumption)
After prodding them, they eventually did pull the toilet off, replace the ring and as they were reinstalling the toilet, they noticed a crack in the toilet and instead of offering to replace it (at this point I could not determine who was at fault for the crack), or waiting for me to go to home depot down the street, the proceeded to remount the toilet and then left. Now I will have to pay another fee to get them to pull the toilet off AGAIN, so they can replace it.
These guys were recommended by Forest Ridge plumbing and will definitely be letting them know about this piss poor service (no pun intended)

I’ve had Jay and Al perform several jobs in our 50’s era home and they have both done exceptional work. Very honest, straightforward style and they don’t leave until it’s fixed even if something else comes up after turning the water back on which has happened to me twice. The best part is their upfront written quote so you know what you’re getting into before agreeing to the job. I had another plumber give a low verbal quote then shock me with their itemized bill days later. Never again will I do home repair without a written signed quote!
I initially called based on Angie’s List reviews and they were the first to respond to an emergency hose bib job gone horribly wrong by an over ambitious new home owner (me). They had to cut into the garage wall and carefully join new pipe into a rusted old galvanized pipe thread but saved the day, improved it with a frost-​free version and made it look good as well. Another job also involved replacing galvanized pipe with copper and they stayed to replace a shower part that clogged with rust after turning the water back on, which was really not their doing, for no additional fee. Lastly they repaired a basement toilet that wasn’t getting water in the tank for some reason. After writing up a quote to replace the likely culprit, it turned out the supply pipe was also clogged (darn galvanized…) and the toilet tank was also running due to a defective seal. Al saved me a couple hundred $ by putting a new T on the sink water supply line, capping the old line, calling around and driving from Shoreline to Woodinville and back to pick up a discontinued gasket part so I didn’t have to replace the tank (all while keeping to the original written price plus agreed upon small charge for the additional parts). He also replaced the newly installed braided line after he noticed a pinhole leak before he left. Another 30 minute job turned into several hours of unforeseen work by unpredictable events but saved by an honest tradesman who kept to their written signed estimate!
For the poor reviewers complaining about cost, unless you are getting a signed estimate and know you are getting exceptional work, don’t compare co$ts. One is a fantasy to get you hooked and the other is the reality of getting a job done correctly ONCE. Reality is harder to stomach initially, but boy does it feel better knowing what you’re in for and getting what you agreed upon than feeling burned after you realize you got hooked then took…
I’ll be using them when it comes down to the full copper repipe as well.

Had a water leak between the meter & the house. Phil & crew were most helpful in figuring out where it was, providing good advice for prudent choices along the way & just great customer service in general. Ended up getting the pipe replaced. The work was done with minimal disruption, on time & within budget. I would hire them again.

Top Guns’ quote for just opening up the wall to inspect for a leak was what another plumber quoted for the ENTIRE REPAIR! The full quote for the wall leak repair was 300% of the second quote!!! I didn’t use Top Gun. The pricing was just too escalated.

Never had to call a plumber before so I was unsure where to start. I called Top Gun Plumbing and they came out within 24 hours and replaced a busted water pipe. Jay was responsive and professional. Price was fair and less than I anticipated. Will know who to call next time!

Just called for estimate on a small job. Was given a figure that was double that of all the other guys including Home Depot. Passsss…

We had a disposal backed up and called this guy!
He went the extra mile to get my plumbing fixed! Literally climbed on top of the roof to get it done. Couldn’t recommend him high enough.

Came home and found a puddle in our front yard during a dry sunny week. Waterline between street and house broke underground. Was referred to Top Gun Plumbing by another plumbing company. Within 1 day they had a temporary water line to the house. They were able to drill a new line to the house without digging a big trench. They were quick and professional and we won’t hesitate to call them again for any future issues.

Fast, Honest, Clean and nice… I had a very pleasant experience when a supply line to our duplex developed a leak. Al gave me all the options and fair quotes and was willing to work with me allowing the excavation work to be done myself to save money. The repair involved a bit more than his original quote covered but he stuck with the price he quoted. Al’s assistant was also very pleasant and energetic. These guys are head and shoulders above any other plumbers i have used.

Forest Ridge Plumbing was on vacation and they referred me to Top Gun Plumbing. The outside faucet wouldn’t turn off and it was a weekend. They came out Sunday. Showed me what was wrong. No charge if I went up to Home Depot and picked up a new faucet. Told me how to install it which I did These guys are honest, honest, honest. I would definitely use them again.