Boulder Creek Hardware

DO I *have to* give this place *ANY* star???
Apparently, Unilocal has a *new* policy. Allow me to quote it:
«So You might be wondering: If a business pays Unilocal to advertise…
*Do they get a higher rating?
*Do they get their negative reviews removed?
*Can they recommend more of their positive reviews?
No. No. And… no.»
SO, I guess they shant be removing my sincere and honest reviews any longer, as they have done 3 times in the past with this particular business alone. under completely false pretense. it is my understanding that *MANY* reviews have indeed been removed and I sure am happy about this new policy of not removing reviews just because the owner whines.
I am very glad we got that settled… I sure was getting tired of being threatened to have my account terminated for writing an honest review.
Removed Content:
Everything about this store is allllll baaaaaad. The owner, personally threw a fit on me, in the middle of the sidewalk across the street from his store, yelling at me and flipping me off, because i wrote an honest review of his crazy business practices. Then he whined to Unilocal,to have my review censored and removed. the prices are reasonable??? perhaps if you shop on mars or some other planet usually, but they are super marked up compared to the rest of earth, including the rest of the santa cruz mountains.
Thats where the problems begin, and they end up with you never being able to return an item for replacement, because this guy is such a total jerk that he does not even follow the policy set forth by the true value corporation. It is perfectly reasonable to expect a franchise owner to follow the guidelines set forth by the parent company, but he does not.
He refuses to stand by his products, or return defective merchandise to manufacturers, and if you call him on it, he whines to Unilocal,after throwing a fit on you on the street. whine away sir, because i am not going to stop telling people how you operate. Also sir, you have a whole lot of nerve to act like this was my fault considering the THREE YEARS worth of chances you were given to provide proper customer service.
The fact that you threatened to call the police over my Unilocal review is hilarious considering you have no respect for the 800 hard earned dollars you got from me in exchange for defective cheaply made merchandise. you‘re inspirational. you have inspired me to consider small claims court. Its no small wonder that almost everyone in boulder creek shops elsewhere for their hardware and gardening needs.
and its no wonder you have your FRIENDS posting the only positive reviews on Unilocal,which IS A COMPLETE VIOLATION OF THE CONFLICT OF INTEREST POLICY!!!

These one of a kind hardware shops are getting harder and harder to find. Service and a relationship plus speciality items related to the area and aimed at the local customers. I love these types of little hardware stores and Ann Marie and Doug have done an amazing job of making this the best place to go for your hardware and other needs. Additionally this store puts so much back into building community. Show me a big box store that does that. Keep these places alive. Awesome work on all you do boulder creek hardwAre

Always helpful, and will direct you to another store if they do not have what you need immediately. I always stop here first, as 90% of the time they have what I seek. As far as the bitter lawn mower man that posted a sour review… well, I suppose there will always be folks that expect a free mechanical diagnosis, but when a small-​engine mechanic spends the time to work on, possibly disassembles, then determines that it will cost more to fix it than replace it, honestly, that’s no more than any automotive mechanic would expect – to get paid for their diagnostic labor effort!

Took a lawnmower to their small engine shop to be fixed. charged me $ 55 and told me to take it to the dump. Never again. Edit: yes it was BC hardware. Did not know ACE up the street worked on engines… interesting how the response slams other business instead of taking ownership.

The epitome of a local hardware store. Being a woman, feel a bit anxious when I come into a hardware store, never seem to know which isle is which. Anyway, always the clerks are super helpful and always take the time to show me where things are. Great if you need to return any item. They carry a full supply of garden items plus cook ware, etc. Also, good about returning any items.

They are very helpful and have hard to find items

what would I do without you guys??? Moved here in August. I go there about once a week. maybe more. They have everything I need all the time. VERY nice and knowledgeable staff. Prices are competitive with Home Depot… I thought they would be MORE expensive but they are not! And Service with a smile!

A surprisingly good stock for such a small store. Prices are reasonable to excellent. They advertise «lowest prices» on their watch batteries, and the ones I purchased were *half* the price of the chain drug store I had shopped at the day before. Not only that, but the employee not only helped me find the right batteries, but figured out how to install them in my quirky little flashlight. I’ve also gotten information on how to fix things myself, which has saved me big money more than once.
And that is the crux of it — service! Always friendly and helpful, if on employee doesn’t know the answer, they will get me to someone who does. On the rare occasion they didn’t have something I needed, they offered to order it.
One last note about the just-​reasonable prices: When I factor in gas money to those big box hardware stores, the «reasonable» sticker price often drops below the «cheap» advertised price of the big stores 30 to 45 minutes away.

The worst hardware store in SC County. Such a rip off! They absolutely jack up the price on every thing. Go here if you want to pay $ 7.99 for a $ 3 bottle of Windex. And heaven forbid you want more than ONE, they seriously only carry one of each thing. Horrible merchandising. These people don’t know how to run a retail store apparently. The staff they have working for them are AWESOME though. That’s why i gave them one more star then they deserve. The staff is super friendly, attentive, and apologetic for the lack of stock and the ridiculous prices. Seriously, if you are in this area and looking for hardware needs take the time to walk one more block and GO TO SCARBOROUGH LUMBER! You won’t regret it.

I have been coming here now for over 2 years and have had nothing but go out of your way service from this place. I always try to buy from here because the owners take care of business. I respect anyone who tries as had as they do to keep it going in a small town in a hard economy. Don’t believe the personal attacks others have made here.

I love this place. The owners, Doug and Anne Marie, have a sixth sense when it comes to hiring staff members who are fun, friendly, and over-​the-​top helpful. Just recently they helped me complete the repair of a wind chime I bought back in 1985. Naturally, the kit I bought online didn’t include everything I needed… and the team at BC True Value Hardware assisted me in selecting what I needed. I hung the wind chime yesterday, and am delighted with the results of our combined effort. Now THAT’S a supportive local business! It didn’t matter to them that it was a «small, inconsequential thing»…they helped me as if the world depended on my success!

It always blows my mind when people try to save a buck going to home depot lowes etc. boulder creek hardware will provide you with 10 times the service, top quality products, and very competitive prices. You will leave knowing you were helped getting exactly what you needed, with the best product for the job and a local merchant you can trust and rely on. How many times do you return to the bigger stores because you didn’t get what you needed, the product broke, whatever. at the end of it you spend more money on gas and hassle. boulder creek hardware is well stocked with quality products at competitive prices. Doug and Ann Marie are very knowledgable and class acts. Come support this locally owned and locally ran landmark!

I go to Boulder Creek True Value Hardware before anywhere else BECAUSE they have the most helpful, honest, and friendly staff in town. Hands down, if they didn’t have what I needed they would tell me and guide me to the place that did have what I needed. That is why I am a returning customer. And will always be one.

The store has more garden supplies than I have seen in one spot. If you are a gardener, you likely know about this store in the mountains and are already a fan.

This place is great for a quick trip to town when you need something for the house. The friendly staff are helpful and knowledgeable and offer pertinent suggestions. Their selection really reflects the needs particular to the area and they are stocked appropriately for the seasons.
They always have a biscuit for the dog too!