B & D Plumbing & Heating Co

These guys have been very helpful and honest when we have had problems. They have even helped me to figure out which parts I can safely repair/​replace.

Well, where do I start?
I’d give these guys 0 stars if I could, but for some reason, you can’t do that so a 1 it is. Here’s why:
I’m redoing my basement and making my whole house much more energy efficient. I know, all the rebates were last year, but I didn’t have the time or money to do it before the end of the year (damn stock market!), So, today, I’m looking for a plumber to replace my old gas fired water heater with a high efficiency, gas-​condensing one. By the time you read this, I’ll likely have already had one installed, but keep reading.
To get started, I looked in the Dex phone book under plumbers, and at the same time, I went to BBB’s website and looked up plumbers in Boulder. In both, I found B & D Plumbing. In the Dex phone book, they have a ¼ ad, and they’re on the top of BBB’s list. I checked BBB’s report and found they have an A+ rating, looked at the complaint history… no complaints for the past 36 months. Ok, ok, sounds good so far. Then, under contact info, I saw a website listed for them.
Now this is where things started to go very wrong; the website is listed as
but when I clicked on it, it took me to a site that says Boulder Plumbing and lists only Barday Plumbing & Heating, BUT not B & D Plumbing & Heating. So, next I tried Googling B & D Plumbing and found them on insiderpages with the same WRONG web address.
I then called Barday to ask what’s up with this, and they said they didn’t know what was happening, that their web address is
.
Next, I called B & D Plumbing to ask about it and was told, by the owner — John Dille — that he doesn’t have a website. He said he doesn’t do anything with computers much and couldn’t tell me why it’s doing that. He sounded like an old man, and a typical old-​style contractor… way behind the times!
John then asked me what he could do for me, since I was calling him on the phone. I told him I wanted to replace my old gas water heater with something more efficient.
He said, «I don’t install on-​demad water heater.»
I said, «I’m not looking for an on-​damnd one. I want to replace the old one with an internal heat exchanged, fully-​condensing A.O. Smith Vertex™ power-​vent gas water heater or the Vertex™ power direct-​vent gas water heater».
He said, «Oh, I don’t do that sort of heavy work anymore.»
Then I said, «According to your ad in the phone book you do. What do you do then, just fix broken sinks, pipes, and snake drains?»
He said, «I don’t snake drains either, might get my hands dirty! (LOL) I’m just a cranky old coot and don’t want to work that hard anymore (more LOL).»
That’s when I thought to myself, ‘What the… !! This guy probably only installs the cheap, old style, contractor piece-​of-​crap water heaters because that way, he knows he’ll have something to work on in a couple of years’, but I only laughed and said, «I can understand that. But why then do you have an ad in the phone book that says otherwise?» He really didn’t have a good answer, just laughed a bit more. So I said, «Ok. Good bye» and hung up.
Now, you tell me… would you want this company coming out to do ANY work at your house or business? I think not! This was really lame!
UPDATE: So John Dillie, the owner of B&D Plumbing, posted a reply to my review, along with others from other people at other websites, on his own website (yes, he’s got one now, tho I don’t know why he finally bothered to). Seems many people agree with me, Mr. Dillie just doesn’t seem to care much about his business anymore. John Dillie himself, seems to be okay with this. I guess he just wants to retire quietly. So, why bother advertising or creating a website or working at all and providing sub-​standard work, as some have stated (not quoted)?
And, John, as for the hot water heater I wanted to install, I didn’t make the leap. I was calling you and other plumbers that day to get estimates on the model I was considering, as I know it’s very expensive for a home model. I was trying to figure out if the ROI (return on investment) in it would be worth it to me. I decided that the answer was — not at this point. My old one still works fine, but it’s old and probably wasting energy. So, I’ve decided not to bother replacing it at all. I’m selling my house now, so the new owners can decide if they want a different water heater.
In my next home, I’m going to make sure it’s all built as I want it, from the ground up. Too many homes are built so shoddy these days. Contractors are cutting far too many corners to put more profit in their pockets.

Don’t use this company. They did the plumbing on a remodel of our home a couple of years ago and it has been a disaster. When we called the owner to make an inquiry he said «I’m old, I don’t remember and I don’t care.»