Enterprise Rent-A-Car

Jake and Alley definitely take care of me there. I have been using Enterprise periodically for the past two months now. I did encounter a hiccup in the reservation during Thanksgiving with a delay in getting my car, but they went above and beyond my expectations to make things right!

Laura and Andrew were awesome with helping me find the right car to rent. Even when they had no availability, they moved mountains to make sure I had a car for a day. Great service!

Worst car rental experience EVER. I’ve rented many rental cars from other Enterprise locations and have never had any problems. This time I was renting it because I was having some auto-​body work done. I made the reservation 3 weeks in advance. I specifically told the initial contact at Enterprise that I needed a car nice enough to put clients in, even if it cost more than my insurance would cover. He promised me that they would get me something nice. He also promised that they would meet me at the auto body place at a specific time and that it would only take about 15 mins. Well they did not meet me at the time we agreed on, had to be called twice, and were 40 mins late. Because I was running late to my appointment I just took the car they gave me without really looking at the interior. When I had a moment to look at the interior I realized that the interior fabric was completely filthy and disgusting and covered in stains. I immediately called to complain and the manager told said he gave me that car because he was told I wanted to stay within the allotted insurance budget. He said would call if he got a better car in. He called toward the end of that day and left a voicemail which I didn’t receive until the next morning. When I called back and asked him to hold the car for 2 hours he said that it would be gone by then and that he could put me in a lower end model if it was going to take me that long to get there. Really dude? That’s what I call piss-​poor customer service. The auto body shop ended up fixing my car much faster than expected so luckily I didn’t end up having to keep the Enterprise car for more than a day. I will never rent from that Enterprise location again.

So I hit a deer yesterday and I called my insurance company and USAA is a great job getting a shop and rental car scheduled. Enterprise called me and ask when I would come by and grab my car but I did tell them I would call them back but my day got away from me. The crazy thing was no one told me that if I didn’t call them back they would give away my reservation. So rather than call and inform me of this, I dropped my car off and called Enterprise and that is when they notified me of this. My biggest problem is that as a customer service oriented business and I would expect this business to step-​up and go above and beyond, obviously I was mistaken. I will never do business with them again. Your loss