Poor customer service. I called about options for a scratched lens on glasses purchased at FI. The guy was unhelpful, brusk, and annoyed that I asked him to look up the style number of the glasses. Months later I was in store and asked about a wobbling temple. Different guy was unfriendly and didn’t give me information about a repair that I later found on the internet and by directly emailing Oliver Peoples.
Tammy L.
Évaluation du lieu : 1 Boulder, CO
Hands-down the worst eye doctor experience of my life. Complete and total disregard for the patient. They Refused to give me my prescription to have filled elsewhere. Felt undue pressure to buy frames in their store. Absolutely would not recommend for any reason. I’ve had much better better customer service at Target.(that’s not sarcasm, I’m serious Target does an amazing job.)
Debbie S.
Évaluation du lieu : 5 Boulder, CO
Great experience at Fredric Ian! Dr Jennifer Carr was caring and knowledgable. She went out of her way to make sure I got what I wanted and I love my new glasses
Sara R.
Évaluation du lieu : 4 San Diego, CA
I have avoided getting new glasses for years… But when my son broke my «TV» glasses I had no choice. Fredric Ian was able to fit me in the same day and I LOVED the frame selection. I DO believe I have glasses I will wear out of the house. Not sure if I ended up paying a bit more than what my insurance was supposed to cover(it was a very vague conversation) BUT I am satisfied so it is worth it.
Thighmaster M.
Évaluation du lieu : 2 Ward, CO
Nice frame selection, poor customer service experience: 1. The woman was stuffy. 2. Overcharged the copay, changed bill after some calls. 3. Pressured to do extra retinal scan, which was not necessary according to ophthamology. 4. Woman placed the bifocal line too high, in central vision, learned recently from another optometrist, on the hill, how it should be done(line is placed even with the lower lid, not the pupil as twas done at FI’s.
Hiromy P.
Évaluation du lieu : 4 Lafayette, CO
I have been going to this place for the past 5 years + for my eye care(I wear contacts and glasses). My previous optometrist moved here, then ended up moving out of state, so my care was taken over by Dr. Carr and Larry, who helps run the place. I have been very pleased with the care I get through Frederic Ian and my husband’s oldest also is now a current customer/patient who also gets contacts and glasses here. They are very responsive and friendly and also have a nice assortment of glasses to choose from should you need any, whether they are prescription or otherwise. Location is convenient as it is near a grocery store, bagel shop, coffee shop and bread/bakery. They also take most kinds of insurance, which is also handy.
Ashay B.
Évaluation du lieu : 5 Boulder, CO
Dr. Jennifer was great! Both my wife and I just had through first patient exam’s and she was very helpful in selecting frames and lenses in our budget. She even checked us in and handled the insurance billing, which I think is fantastic service. It adds a level of personal touch when the Dr. knows about insurance, billing, budgets, etc. I’d highly recommend her to everyone in Boulder. Here’s to our vision. Cheers!
Eliot L.
Évaluation du lieu : 4 Black Hawk, CO
After going to a couple other eye doctors in Boulder and dealing with rude assistants, over-priced service and products, and seemingly cold and uncaring doctors, it has been a refreshing and comfortable experience dealing with Dr. Jenn. She is professional and also very caring about her patients. Prices also very reasonable.
Shawna O.
Évaluation du lieu : 5 Denver, CO
Dr. Jennifer Carr met all of expectations and more. I have never had the need for an eye exam until now(getting older). I felt at ease. The exam was so thorough. Dr. Carr and Larry helped me find the perfect frame as well. Love my trendy reading glasses.