Save Home Heat Co

We have used Save Home Heat for service on our furnace for about 10 years, and they are great. Service people are always on-​time if not early, are very straightforward about explaining things in a way that a layperson can understand, and best of all *are not pushy* about selling products or services. We have the original furnace in our 1958 home, and the technician always gives us the pluses and minuses of replacing it, rather than simply trying to sell us a new one. We pay about $ 115 a year to be in their «maintenance club» and they call us to schedule the yearly cleaning and inspection. A very honest business and highly recommended.

This is an overall update review of my experience with Save Home Heat. I started dealing with them when I selected them to install an expensive Triangle Tube combination heating boiler and water heater unit in my home. The original installation was done in January of 2013. Well, here we are 2 years later and I think I have a pretty good idea of how this company operates. I am a Federal Government Inspector and have been known to be very detail oriented so hang in there…
The new Triangle Tube installation went well and looks very well done. The only error I found was one of the new zone control valves was installed backwards which caused banging in the system. This error was corrected within a week of my complaint about it. Taking everything into account, my first year with the new system was problem free and I was fully satisfied.
On the free one year inspection of the unit by Save Home Heat, I was told all is well but I needed a new filter for the condensate that runs from the unit. $ 300 for a new filter every year? I did not replace this and found later that it did not need replacement — it just needed to be rinsed in water. Lesson learned, request the Triangle Tube expert for yearly inspections.
Just short of 2 years with the Triangle Tube the issues began. First, no hot water was discovered on 2 different occasions. Save Home Heat sent repairmen and this was resolved. The Save Home Heat owner agreed to cut the repair bill in half and my cost was under $ 200.
Then, the real issues began. No heat or hot water. As a matter of fact, no heat on several occasions in November when the temperatures were well below freezing. I came home from trips to find the temperature inside my home hovering at 50 degrees. This is when the repeated visits by Save Home Heat servicemen began. They couldn’t seem to fix the unit and I actually had to use their portable electric heaters to heat my home one weekend. Major hassle factor at this point. I was poised to demand a new Triangle Tube unit as this one simply did not function. Finally, after a persistence I had to admire, Save Home Heat’s expert found the likely root cause of the issues. Many parts were replaced, the expansion tank was replaced, the Triangle Tube sales representative was present onsite, and more.
I simply wanted this Triangle Tube unit fixed or replaced. This whole scenario cost me worry and many hours of my personal time. Save Home Heat made it right. It was obvious to me they were not going to give up on it. They called in Triangle Tube experts. They sent their own expert on several occasions. They did what it took to correct the situation.
It’s been over 2 months now with everything working perfectly. The unit was out of warranty during all of this and I was quite concerned about the cost of all these repairs. I finally received the very thick envelope containing the repair listings and charges. I nervously read through the pages looking for the total charge. There it was, hand written on the last page was «NO CHARGE.» Wow, here is a company that did the right thing. Talk is cheap while actions show the real integrity of a company. This company was there to fix the problem and then do the right thing for a loyal customer.
Would I buy another Triangle Tube heating system? Absolutely not.
Would I use Save Home Heat again? This is the only company I will use for my heating and air conditioning needs for many years to come. They do more than they have to and value their customers. What more can you ask for?

They installed a mini split system last April. Not a problem yet. Their price was $ 1,600 lower than the next bid. Would recommend them in a heartbeat. The real reason I chose them was the recommendation of 3 customers that I know.

I had a very good experience with the repair person who came to the house. He was early (but called to make sure that was OK), explained things well, and worked quickly. He explained I needed a new dual capacitor for my AC unit to get the fan running again. He offered me a flat rate that included labor and the part, but did not explain things beyond the flat rate. It seemed high, but I work on the 2^nd floor, the AC was not working, and he was there with the part and ready to do the work. I agreed to the work.
While he did the work, I went in to check online to see how expensive a part it was. Turns out I could probably have bought a part for $ 20-​$ 30 or around $ 60 at the high end. The total price, from Save Home Heat, was around $ 300 which included the part, labor, and the $ 75 travel fee. For the five minutes I was inside, he had finished the work and everything was working with the AC unit.
I realize that companies like this have overhead that needs to be covered. But, this was possibly a 5X markup on the part and minimal time diagnosing and making the repair. To me, this seems exorbitantly high and a pretty unsavory business model.
If the price had been much more reasonable, I would gladly call this company again since they were otherwise prompt and professional. I can not recommend them for a small repair and I will not be in touch when we replace our furnace in the next year or so. I wish all contractors would adopt practices that cultivate trust and a longterm relationship!

nice people and fixed my HSI plug same day, but charged $ 270
I found part on line for $ 50 — they said would not charge $ 75 estimate fee if I got heater fixed — but wow an extra $ 220 for 15 min to put part in? My fault — I should have tried myself