Bridal Image

If you want quality customer service look else where. My fiancé went here and this is what she had to say about her experience:
This place is the worst place to look for bridal gowns. The selection is low and anything that I did like wasn’t in my size or price range.
I had made an appointment to look at wedding gowns. When I first got there the sales person said it would be a few minutes before they had a room available for me. Almost an hour later I finally got to try on gowns. However not one person helped me. No one bothered to see if they could get me different sizes or what style I was looking for. No one cared to help me in anyway. The only person who did was my sister who doesn’t even work there. I have never felt so horrible or had a worse experience ever. By the end of the appointment (if you could even call it that) I was in tears and thinking about how I wasted time and gas to drive down there for nothing but a awful experience. If you want a wonderful personal experience don’t go here. They don’t care and don’t want to be bothered.

I had a bad experience with one sales lady. However, the response I received from the owners was great. Because of their response, I have updated my rating of the place. They genuinely seemed to care and were upset by how I was treated.

I don’t know why this place got such a bad review. Their selection of modest and regular dresses was great and Katherine was super fun. They let us stay as long as we wanted (granted it was a Monday afternoon). Their prices were totally reasonable, and it was just the right size. If you want a more personal experience, and want to avoid the David’s Bridal feel like we did, give this place a shot!

I was married in March of 2011 and Bridal Image was one of the first appointments I booked when I got engaged. My sister and so many of my friends had purchased their dresses there so I expected it to be a great experience.
My mom was in a wheel chair at the time and as we entered the store and struggled to get her through the entrance, the sales associate just stared at us while picking at her split ends.
When we got in the store, she actually didn’t even approach us. I told her that I was getting married in March and wanted to look for wedding gowns within a certain pricepoint. She proceeded to tell me to pull the gowns that I wanted to try and go back in the dressing room. So I pulled my own gowns, went back into the dressing room, and tried them on with my sister’s help. When I came out to show my mom, she wanted to take pictures so she could show my future mother-​in-​law, who wasn’t able to come. The store associate said that we were not allowed to take pictures. I can understand why they have that policy, but seriously? One picture is going to break your business?
The sales associate looked like she was about 18, she had short blonde hair. I never did get her name because she hardly spoke with us at all. She spent the majority of the time we were in the store picking at her hair or texting on her phone. I was ready to drop a thousand dollars or so on a wedding gown THAT DAY and she acted like I was chopped liver.
Needless to say, Bridal Image’s selection was beautiful. Their gowns are exquisite and their prices aren’t unreasonable. But I was so dismayed by the service — or lack of service, I should say — that I left and never went back.
It may have just been that one associate because I know so many friends that have had wonderful experiences there. But this is one bride who was not only disappointed, but insulted at the way I was treated there.
I now tell my friends to avoid Bridal Image and recommend other bridal stores in the Salt Lake area because every bride deserves the proper attention when shopping for her special day.