Al’s Auto Service

Al’s used to be the best, but they’ve gotten sloppy and prone to mistakes… Like forgetting the oil and oil filter in an oil change…

I like the professionalism of this establishment. Car was ready when promised. They worked me to find the least expensive option to repair my vehicle. I felt comfortable going with the more expensive option with the various alternatives made available to me. I loved the detailed explanation of the repair! Great work!

Terrible service and terrible customer service. Dave, of Al’s Auto Service in Bowie, Maryland has taken a very poor customer service and business attitude for whatever reason I am not sure. I have been a loyal customer of his for about 10 years. Not anymore. There are more reliable and customer friendly auto repair places in the area to take your car to. Dave comes across as your pal, but will stick it to you in a minute. Perhaps the economy is hurting him too. I took my car in for service (oil change water pump, and timing belt). He charged me over $ 800. Lot of labor time at over $ 100 per hour. I went to pick up the car, started to drive it home and realized that the driver’s side view mirror was missing. When I went in to tell him, his comment??? Oh yea, it fell off. Why in the world didn’t you call me to tell me instead of allowing me to attempt to drive home without it? I asked him if he was going to replace it. We had this conversation over a week ago and he said he would call me when it came in. To this date, 9 days later he has still not called me. I called him today (12/​27/​2010) to ask what the status is. His comment, it is coming from New Jersey and the snow is probably holding it up. I know he is not being truthful with me. He could at least call me and let me know. He always has. In addition, when I picked up the car I asked him if he had seen oil leaking from below, which I had noticed. His comment, Oh yea, there was a lot of oil and that is why I had to also replace a belt because the oil had leaked on the belt. Why the heck didn’t he tell me that he had noticed a big oil leak and that he had to replace the belt because of this? Very very poor customer service and is ripping me and his customers off. The fact that he would allow a customer, let alone a loyal customer drive off with a missing mirror which they knocked off, and actually saw a big oil leak under the car which ruined a belt, which they changed, and did not tell me about is very very upsetting and thievery as far as I am concerned.

So in the past 2 years Dave & the team at Al’s moved to Superior Lane, by the Taco bell, and behind Rita’s. I have been taking my cars there for 11 years, in both locations. These are honest mechanics. I feel comfortable taking my vehicle to Al’s. And they do good work. I recommend them with confidence. They specialize in foreign cars too.