LensCrafters

I made an appointment for myself and 2 children. My children failed their eye exams at school and I was overdue for my annual eye exam. I chose this location because it’s close to my house and Lens Crafters is covered under my medical benefits of vision coverage. Upon calling for an initial appointment, the staff was professional and helpful answering all my questions.
Upon going to the actual appointment, the doctor on duty that day was horrible! He never introduced himself to me as he took my child away. I had to stop and kindly remind him that an introduction is necessary as my children have been taught not to ever leave with a stranger (doctor or not) until myself or my husband give them the ok. This doctors «chair side» manner was lack luster and I’m saying this nicely and I wrote corporate and let them know as well. Their response to my complaint was a simple «sorry» but seemed cut and paste from a standard response sheet given. I felt nothing would truly be done or said to this doctor they have working in this store. That’s my opinion from the correspondence I received back. He didn’t explain exactly what was wrong with my daughters vision and my son he just explained didn’t need glasses. Even with me trying to explain some of my concerns, he cut me off and abruptly stated he was fine.
The rest of th staff in this location was great and could clearly see my displeasure and reassured me by picking up on the social cue this doctor missed. If you ever stop in for an eye exam, please don’t let this particular older Doctor get away with his behavior!

I had an appointment with Dr. Regis. He was friendly, on time with my appointment, patient with all my questions, took the time to review all my eye photos with me and explain every aspect. He was very honest about his opinion in the condition of my eyes. Staff was equally friendly and worked diligently. Bonus was that they accepted my Humana insurance

I had an appointment for eye exam 5pm.
Bowie town center has terrible parking and if you wait for a spot to park the Bowie Police run you off with their siren WAILING.
So found a parking place finally and got into the store at 5:10 pm all associates were busy and/​or ignoring you. 2 min later one finally «notices me» and I let them know I’m here for an eye exam. They say «oh you need to go over there to another part of the store». I went over to the receptionist and let her know I’m there for an exam. This is now 5:16 pm she said «Oh I don’t think the doctor will see you your too late, but I’ll check». 5 min later she says «no he won’t see me, would I like to make an appointment for another day».
Obviously they don’t need my business and don’t really care about their customers, I’m sure I can find a company that would appreciate my business.

Staff was very helpful. Was able to get in and out very quickly. Will be coming back soon!!!

I took my glasses (I had purchased there) in 2 weeks ago to have the nose pads cleaned, they were green and really needed cleaning. The woman who said she was the manager of the store, took 3 minutes to clean them and gave them back to me. They were still filled with that green gunk and still needed cleaning. I looked at them and asked if she could clean the green out and she said it was not possible. That she had done all she could do to get it out! I couldn’t believe it and told her I’d had them cleaned there before and they got them clean. She said, sorry, that’s all I can do. So I asked her to take the pads out for me and I proceeded to clean them myself. I didn’t have the proper tools so it took me a half hour while I sat at the table there. When I finished, I gave them to her to put the pads back in. She took quite a while, standing there with her back to me, to put the pads back and then handed me the glasses. SHE HAD PUT THE GLASSES IN BACKWARDS AND MADE 3 SCRATCHES ON ONE LENS!!! I had my contacts in so didn’t see it til I got home and put them on that night! I called her the next morning and asked if she was experienced, thinking maybe she didn’t know what she’d done. She said she had 5 yrs experience and knew exactly what she was doing. SO she sabotaged my glasses on purpose because I had cleaned them when she wouldn’t clean them. This is the kind of staff they have there.

Dr. Patel runs a friendly and efficient doctors office. The lenscrafters staff are friendly and helpful as well.
I agree with the other reviewers that Dr. Barry was awful. He also ran a bad doctor’s office at the Lenscrafters located in the Boulevard at one time too. Luckily Dr. Patel has taken over the doctor’s office and is doing a good job.

After things with Dr. Barry got MUCH worse I did a little research. He has previously been suspended because of his business practices and his apparent inability to EVER return a phone call. It’s pretty bad when you have to file complaints with the Board and the BBB to get anything done. Here we are 2 months later and I still do not have contacts nor do I have my money back that I asked for… Maybe after he sees the complaints I might get my money (and insurance payment) back.

i am only giving this place 2 stars b/​c the actual lenscrafters store & personnel are fine. nice, and helpful even. BUT. and oh this is a BIG BUT — the connected dr.‘s office is HORRIBLE. dr. barry is awful, awful, AWFUL. DO NOT GIVE HIM YOUR BUSINESS NOR TRUST THE HEALTH OF YOUR EYES TO HIM!!! YOU WILL BE SORRY!!!
i used to take the kid to lenscrafters for his annual eye exams, lenses, frames, and so on when the connected optometry practice was owned/​operated by a different doctor, and it was fine. the doc was great and the lenscrafters folks were fine, so it worked. then dr. barry bought the practice and it all went downhill. the same year barry bought the practice, the kid wanted to try contacts, so i took him in for an exam and trial pair. the front office staff was slow and incompetent at best. one of the girls was very pregnant and even made a remark about not caring that much [about the job] b/​c she only had one more week before she went out on maternity leave and wasn’t coming back. dr. barry was rushed, rude (though he tried to mask it w/​the most disingenuous bedside manner i’ve ever seen), made my kid very uncomfortable, and also tried to rip us off* at our follow-​up!
i was FURIOUS. don’t mess with my money* and NWIH do you mess with my kid. i requested a copy of the kid’s records and told them i was leaving the practice. this fool had the nerve to ask me why and tell me how oh, they’re still adjusting and he knows his front office girls aren’t so good but he had to hire people on the fly and was working on it. yeah, throw your staff under the bus… that’s going to make me stay with you, prick. *huge eyeroll* i told quack barry that it wasn’t so much his staff as it was HIM and to give me the damn file and our Rx, pronto. he obliged, and made a pathetic attempt at a half-​assed apology. we haven’t been back since, and won’t be. they continue to call and try to regain our business. the conversation is the same every call:
quack barry’s office: we’re calling to remind you that [manchild’s name] is due for an exam.
me: we left the practice and [manchild] is being seen elsewhere now. please stop calling me/​delete us from your records.
quack barry’s office: oh, i’m so sorry. is there anything we might be able to do to regain your business?
me: does dr. barry still work there/​run the practice?
quack barry’s office: yes.
me: NO. good-​bye.