Philip Berry, OD

I wish I could give him ZERO stars. Dr. Berry no longer works at the lenscrafters. He charged me for services that was covered under my insurance plan. He said he would give me a refund now he is no longer taking my calls. He answers the phone if I call from a alternate # and says he will resolve the issue, but still has not. HE IS NOT A MAN OF HIS WORD AND HE CHARGED FOR SERVICES HE SHOULD NOT HAVE!

Before I go any further, it should be said that this guy has been suspended by the Maryland Board of Optometry before for practices similar to my experiences.

So, an update! WOW… this place only gets worse! So after the last post I waited for a few more weeks for my contacts… continued to get nothing but BS excuses and never one single phone call when I was promised many. I finally went back last week — 11 Jan — and said I wanted to cancel my contact order and have it released from my insurance. Since my insurance didn’t cover all of it I had to pay $ 80 out of pocket. When I asked for the refund Katie, the horribly incompetent receptionist, wanted to *write down* my credit card info on a STICKY note!!! Ummm what? I fought but it came down to my only option so I gave it to her. I asked when it would happen and was told it would be back on my card within a few days, a week at the longest. Yeah. Here we are — 9 days later and I have nothing yet. I called yesterday and got many more BS excuses. If my money isn’t back on my card and released back to my insurance by tomorrow I filing with the BBB. Seriously… if you don’t want to deal with all of this crap don’t go to this place. I find it rather interesting that Dr. Barry has worked at so many practices in the area recently… definitely says something about him.