AT&T Authorized Retailer

I want to first start out by saying that I am actually a Sprint customer. I do not say that with the intent for this to be a biased review but however I have something to compare. The reason that I came here was because of a gift I had received for Christmas. Upon first entering the store I noticed that there were quite a few people inside. I didn’t think anything of it considering that there were at least 8 or more employees working. As I walk in I was promptly greeted by someone saying whats the name, and I tried to tell him that it was under a different name. Again he said what’s the name. So I told him and then he walked away from me. At this moment I instantly felt as if my business was of no importance especially since he never even made eye contact with me. So after this he then walked over to other employees and basically started playing a game. You could send in the window that the employee was on her computer helping this emoloyee with his game. Now mind you there are several customers waiting. These employees continue to play their game and talk while several customers are waiting. Eventually another employee came along and joined in their «gaming» and conversation. So still several customers and these employees are doing nothing to help. I was there for at least an hour if not longer which seemed like it could have been avoided had other employees had provided the proper customer service. I can say that I have been with Sprint for almost a decade and never had this issue. Had I ever thought about changing providers because of this I would NEVER choose At&t. To be left with one good note. The guy who helped me was one of the ones who stayed busy helping and Tim, which was his name did a good job helping me. Thanks Tim but no thanks At&t.