Pizza Hut

Good luck even ordering from this store…
I just wanted some cheap, satisfying pizza. They advertised an online $ 11 ANY deal. So I tried to order that from the only store that will deliver to me through the website (this one). I get to the size page and it only gives me the option of a medium for the pan pizza. The deal specifically says medium or large, so naturally I was curious as to what was going on. I changed my «store» to the one I used to order from before I moved (east Delray). Sure enough, they allow you to pick medium or large for the pan pizza on this deal.
I attempted to call this store in Boynton to see what the deal was. Called once, rang a few times, then went to a weird automated message saying I’d reached store number … and then it hung up on me. That seemed odd, so I called again. Same thing. Screw it. I just ordered from Papa John’s.

If I could give zero stars I would. My wife ordered online an hour and a half ago and 30 min after it was supposed to be here they call and say our card was declined when we already had confirmation of payment. This is the SECOND time this has happened. The first time they called back and apologized and gave us 2 free 2 liters. We will NEVER order from these incompetent people again and anyone reading I would suggest that you do the same. Now I have to leave to go get pizza somewhere else.

New management totally changed this place. I use to have nothing but negative experiences from this Pizza Hut, but the manager Theresa really took the time to personally call me after my most recent complaint and she delivered complementary pizza to my house just to thank me for giving them another try. Now that is excellent customer service! Great job Theresa! Looking forward to my next order.

I just tried to order order a pizza from this location for the first time. Needless to say the person answering the phone was not only rude, but hung up on me. I am a very patient person and have purchased pizzas from multiple locations throughout Palm Beach County. I understand why they have one star now… Very disappointed, and I like Pizza Hut.

Delivery woman gave me serious attitude. Believe it or not, when living in a condo complex, you might have to get out of the car as a delivery person and look a little bit. After I helped her best I could, she continued with her attitude that I should have been more clear. She apparently didn’t like her tip and just threw the receipts on the ground in front of my door and said I was «disgusting.» There is always some sort of issue with this Pizza Hut.

I hadn’t order from here in years. I used the online service.
*First the pizza came late. Like 20min past estimated delivery time
*Second the pizza was cold! Probably from being delivered late.
*Then they messed up my order! The crust wasn’t the crust I ordered and the cheese sticks were breadsticks. And the cinnamon sticks tasted like cinnamon flavored cardboard.
So I called the location and was told that they could send out another pizza or give credit. I choose credit. The thing that baffled me is I called calm and politely and got RUDE customer service for their mistake? What the heck?!
ANYWAYS
The following week I decided to use my credit. Except this time I got carry out and I checked the pizza there. What I forgot to check were the cheese sticks, I got home and no marinara
Needless to say I will not be going back. Too many better local pizzerias to deal with bad service, food, and lack of attention to my order.

Say Cheese… NOT!
Ordered from this location before and there was hardly any cheese on the pizza, where you could see the crust. Ordered 4 pizza’s this time and once again, the same thing?! Asked why and they said that is the amount of cheese they put on the pizza. Then asked why the pictures on their menu shows a product nothing like what I ordered. Still insisted that is was the correct amount of cheese. Told them to keep them and walked out.
Bad product and bad customer service = Not getting my money!

So I just ordered a pretzel flavor crust pizza. I was really excited by the idea, but disappointed of the outcome. The crust is too salty in my opinion. This is just a forewarning for whoever wants to order the pretzel crust. Be aware of the saltiness.

These people mean well with their pizzas and all but considering they replaced the pinball machine with some lousy alternative racing game, I can no longer support their business.

Yet again, Pizza Hut provided me beyond unsatisfactory service. First, your sub par online ordering system doesn’t let me specify delivery instructions for the driver. I live in a very well secured complex and need to provided gate codes and instructions. So, because the people on the phone are too stupid to understand the instructions, I placed the order online for carry out. I get a call later saying my pizza couldn’t be made exactly how I wanted it for some crazy reason, I said fine whatever. They call me back 5 minutes later to tell me they have no pasta and haven’t for a week. Now I am angry. The person on the phone was rude, inconsiderate, couldn’t give a damn and blamed all of the problems incurred on Pizza Hut corporate. She said «the internet» doesn’t provide great service. If that’s true, why have a (poorly) designed website? You really need to get your act in shape. The service, or lake thereof, was simply horrific. Your employes are rude and disrespectful, your food tastes like cardboard and your overall company image well… sucks. I have experienced this with pretty much every pizza hut I have ordered from from Maryland/​DC area to South Florida. Your employees are beyond rude and I expect to receive a written or verbal apology from the employee on duty. I placed my order at around 8:50pm on Wednesday, September 7^th at the Pizza Hut located at 1625 S Federal Hwy Boynton Beach, FL, 33 435. She was the «only manager» on duty. Figure out who she was. People like this should NOT be working for your company.
By the way, did I mention how she hung up on me and CANCELED my order? Wow.
I expect to hear back from someone regarding this issue.