AC Warehouse

They took the time to correct all the issues. They actually replaced the original system they sold me with a complete variable system

AC Warehouse has the WORST customer service ever. I was told that my first AC check up would be free, but on the day (I wasn’t home) my husband was told to pay $ 60. A few calls later, we found out the person who told me it would be free was FIRED, but the manager Kayla said they would refund our money since we were lied to by that former employee. Cut to the day I get a check for $ 20 and a screw-​you attitude when I called her back to ask where the rest of my money was. I was promised a $ 60 refund, and they magically feigned memory loss on that promise to return all my money, saying that they had bills to pay too. They just don’t care about their customers or making sure that their employees say the same things across the board.

June 30^th, 2015, I called AC Warehouse to provide service at an apartment in Bradenton. Kayla was very helpful locating someone, and within the hour I had a technician «Jeff» at the place. He look around the unit, and within 15 minutes he told me the «king valve of the AC was broken and he could not charge the system with freon» he immediately recommended to replace the unit since it was 13 years old. He added that replacing the valve could cost me between $ 1800-​$ 2000, and that the new system in cash will be $ 3400 or finance $ 3800. I told the «tech» that I had to think about it overnight. My surprise was, the tech asked me if I was the landlord of the place, and I told him yes. Hours later, my tenant called upset because her house was at 90 degrees (Summer, Florida). I called the «tech» and left a couple of voicemails. So I decided to call someone else since he was not responding. The real AC tech from the other company told me «most likely the „tech“ left the handler off, and that they most likely do that to force the choice of buying a new AC» I drove to the apartment and «YES» the system breaker was left disconnected. The «tech» never mentioned he was going to do that, he decided that on his own, knowing that the house had a tenant and we are in the middle of Summer in Florida. I think his actions were outrageous. The other tech guy, stopped by the apartment today, after an hour my AC is working and the bill is only $ 325 dollars.
I called to complaint and Kayla pickup the phone. While she continues to be very helpful, I requested a refund of my $ 69 service (or should I called it disservice) call. She mentioned that is not possible for them to refund it.
I recommend you never call this company. I believe there is good people working there, but a business that defends such an outrageous and corrupted behavior don’t deserve your money.

These guys are the best thing since sliced bread. My year and a half old air conditioner had several leaks in the condenser coils over a period of year and a half. they were prompt in coming out fixing them and then since there were so many leaks they fought with the manufacturer to replace the complete unit, even though the warranty had expired. I can’t thank them enough.
The ladies to do the scheduling seem to be available 24 7 and that technicians work late until the night one was here until 1 o’clock in the morning getting her unit running prior to the replacement.

They charged less for diagnostic then anyone else I called and said they would apply it to the repair if it was over $ 200. When they came out, they did not try to sell me a new unit. They found they problem and repaired in less than an hour then put all the screws back including ones that my sister and neighbor had taken out thinking they might repair it. They only charged for the part replaced, not the extra time or screws. I highly recommend Jim and his team, they are honest, knowledgeable and hardworking.

I ordered a package AC unit on a Monday, and was advised it would ship within 2 – 3 days. I called on Thursday to check on the status of the order (since I hadn’t heard from them), and was advised that my unit had been on backorder (but was now in their factory & would ship that day). On Friday, I called (since I didn’t get any tracking info), and was advised that the unit would now be shipped on the following Thursday (11 days after I placed the order). I cancelled the order & went with the AC Outlet, who shipped my order the same day.
Bottom line: CRAPPY CUSTOMER SERVICE! Save yourself headache & buy somewhere else!

Prompt service and fare prices… Ask for Jeff C. Knowledgeable and prompt service.
Fixed my A/​C quickly and no hard selling. No extra charges for after hours call.

This company came to me recommended by friends. I had used them for a routine check up of my a/​c without problems. But a while back I had a leak that was misdiagnosed by their service dept. The repair quote was over a thousand dollars. When the technician came to fix it, he realized they had misdiagnosed the problem, called the manager and I ended up paying about half the original quote. I think it was an honest (if unnecessary) mistake.
⁰⁵⁄₂₁₀₄ When my 11 year old heat pump broke down a few weeks ago, I called them for an estimate. Their prices were the best around, and they did not try to sell me an overly expensive unit. The installer was very professional, cleaned up nicely, and offered me good tips on how to maintain the equipment. I wasn’t thrilled with the thermostat they installed which made very loud clicking noises, so they are replacing it at no cost.
I highly recommend them.

These guys came out on a frozen line issue that had been causing us discomfort for months on end. They were quick, courteous and gave the best price out of all the local business that we checked. I would recommend them to anyone who needed a repair or installation service.

Having been in Sarasota since the mid 90’s, I have run the gamut with A/​C companies and contracts.
When I needed a new system, I called several companies for quotes and recommendations. That’s when I met Pat from A/​C Warehouse. He actually recommended that I DO NOT get a new system and to try and get by a few more years with the exisating system-​which I did. Pat=Honesty=5 Stars.
When I did replace the system this past summer, Pat gave me the best price (yup i still checked) and made sure I had all the applicable rebates being offered. The entire unit, inside and out, was replaced quickly and professionally. They are responsive to your calls and I love being reminded, by Carmen, that I need a yearly maintenance call. She always waits until there is a special to give me the best deal.
Although they may not have made the sale the first time out, ‘ye old word-​of-​mouth has earned them several more jobs in the area.