AAA Stereo Component Service

After a lighting storm, my Panasonic Plasma TV was unable to pickup the cable signals from the cable box via the HMDI inputs. Where my TV is only 2 years old and Plasma TVs are no longer being sold I wanted to explore having my TV fixed as I prefer Plasma to LED TVs. I found Stereo Component Services (SCS) through Panasonic.com’s «Panasonic authorized servicer locator».
SCS is a family owned business. Everyone I dealt with at SCS from the receptionist («Susan» — the owner’s wife) to the repair specialist («Michael» — the owner’s son) and finally to the owner himself («Frank») were extremely nice and professional.
The way it works with SCS is you can bring your TV to their office where they will diagnosis your TV for $ 50.00. If you decide to have SCS fix your TV they will deduct that $ 50.00 from your final bill. The other option is you can pay SCS $ 75.00 to come to your house and have them pick-​up your TV or work on your TV at your home. (Of that $ 75.00 charge SCS applies $ 35.00 towards your final bill.
As my TV is 60 inches and wall mounted I opted to have SCS come to my home.
When the repair specialist Michael inspected my TV he determined that I needed a new circuit board and that SCS would be able to fix my TV in my home.
When the part came in, the owner of SCS, Frank, came by my house and fixed my TV.
TV is working fine again; I’m glad I called these guys instead of buying a new TV.

I have purchased many used TVs from them in the past for my bar, and I’ve never ran into any issues. They also worked on a TV that I’d purchased at a store and was giving me picture issues. The technician was able to identify the problem quickly and ordered the parts on a timely manner. Before you know it, I was able watch my Patriots again, this time without the pictures cutting out.
If you need an expert for your technology problems, I recommend this company. The technicians are knowledgeable and friendly. Their store location is easy to access and parking is without hassle.
Based on some of the negative reviews about warrantee, you can’t fault these guys if the manufacturer is giving them problems about your parts. Lay the blame where it is deserved and give credit where credit is due.

Let me first say that I only gave this company 1 star because I can’t give them 0 stars. Trying to work with SCS to fix my television has been an absolute nightmare. Almost three months ago my Sony TV started acting up, and upon reaching out to Sony, they referred my to this company, as they are the most convenient repair company for where I live. I promptly called them and set up an appointment for the next week. The technician arrived at my apartment on that date, and started working on the TV to try and figure out what was wrong. After about 30 minutes, he informed me that he couldn’t figure it out, and that he would have to take the television back to his shop to do some further, more in depth testing. He informed me that by the end of the week, I would have an answer as to what was wrong with the unit. When that Friday arrived, I called to ask how the TV was, and they informed me that it was in fact beyond repair, and nothing could be done to fix it. While I was upset with the outcome, the receptionist said to get back in touch on the following Monday since I wanted the unit back, to work out either a time to come pick up the TV, or to have it delivered back to my apartment.
Shortly after I hung up the phone with the receptionist, the technician himself called me back, telling me that he wanted to perform one more test that he hadn’t tried before. He said that when the test is done, if what he thinks is the problem actually is the problem, the cost of the repair would be almost $ 400 (more than I paid for the TV when I bought it.) Hesitantly, I obliged, and said that he can go ahead and perform the test, but before replacing any parts or doing any permanent repair to the TV, call me first and let me know the final price. He said he would by Saturday, midday. Turns out, I never received a phone call from the technician on that Saturday, so I assumed that the TV couldn’t be repaired. I came to the conclusion that if I was going to spend $ 400, it would be on a new TV with no problems.
So on the following Monday I again called the office to try and set up a time to get my television back, only to be told that the technician went ahead and found the problem, ordered the new parts, and replaced them without informing me, and now, in order the get my television back, I would need to pay the $ 400 that I was told the week prior. I went back and forth with both the technician and the owner of the company for the majority of that day, telling them that I never agreed to have the TV permanently fixed until I received results of the last test the technician wanted to do, which I never got. I wish I had seen Michael M’s review from some time ago before calling these people, as it is true that no one at this company wants to take the blame or responsibility, and they try to blame to customer.
Eventually, after going back and forth with them, they told me that they would have to take the replacement part back out and put the old one back in so that they could give the TV back to me. I said that was fine, just as long as I got my unit back, that is all I wanted. I was told this would take 2 days and they would get back to me. It didn’t take two days, in fact in took MUCH longer than that. I constantly pestered this company each week multiple times, calling them to ask what is up and why is this taking so long, and they continually told me that the TV is not fixed. They refused to offer any explanation as to why it had taken so long, instead just claiming that they are a small company and have a lot of work to do.
Finally, about a month ago, I was told my television was finally fixed and ready to pick up! However, once again we have gone back and forth attempting to arrange a time for me to pick it up. Being that I work 5 days a week, they close their shop at 5pm, and with my commute I get home no earlier than 6pm, I requested that maybe I would be able to pick up my unit one Saturday morning, as the technician’s sometimes work on Saturdays. Upon this request the secretary said she would need to check the schedule to see when the next Saturday was that someone would be in. Here we are today, and guess what? I STILL DONT HAVE MY TELEVISION. The only way to get in contact with these people is to leave angry voicemails at their shop. When they call back they claim that they can’t do Saturdays and that instead they want me to take a day off to stay at my home so they can deliver my television. This whole ordeal with SCS has been a nightmare and I am almost ready to just give up.
SCS is by far the worst company you can call if you have any sort of electronics problem. The whole operation is a joke. The customer service is terrible, the ownership is terrible, and the prices are way too high for what service they provide, whether the customer authorizes it or not. Working with them is a complete waste of time. I am very surprised that an organization such as Sony has any affiliation with them whatsoever.

Michael came out to check our Sony tv, he diagnosed the issue quickly and professionally. Ordered the necessary parts, and came back to fix it on our schedule. He called about 30 mins before his arrival which was great so I knew when he would be here… He was very courteous, professional, and worked very quickly. Not only that the repair was REASONABLY priced. I would HIGHLY recommend them! I will be sure to use them for all future repairs that they would be able to service.

After almost 2 month of going back and forth, ordering parts and lots of talk they still are unable to fix my TV. Very unprofessional approach, poor quality techs. I am sorry that i ever agreed to use their services.
Panasonic offered a better service solution agreeing that SCS is not the best candidate for a job.
They wasted 2 month of my time. Kept me without TV and did not even issue any sort of apology. Basically the way it is there — tech blames the receptionist for providing wrong info, receptionist blames the owner and the owner blames all of them. And nobody can provide a service. What a joke!
Such a poor customer service. SAD…

I had extended warranty on my TV and was referred to this guys by Panasonic. It took them a week to cal me back to begin with. Then the guy calls me and tells that he will order the parts that same day and he should be out to repair my TV sometimes that same week…
A week pases by and i no one calls me. So, i called this morning and spoke to a very nice lady on the phone. After she put me on hold, she informed me that parts are on order and they should receive them today or tomorrow. It all started after i asked for some detailed info on parts ordering…
All of a sadden i got email from her saying that they did not actually ordered parts because they had to get approval from Panasonic first (a total B.S.).
So, ironically, she tells me, they received approval right after i called and parts have been ordered this morning. What a coincident.
So, i asked to provide some prove that parts actually got ordered and also to provide approval information from Panasonic. Guess what she tells me? Now, my warranty apparently is NOT from Panasonic but, from some third party company. And at the same time, they had to get approval from Panasonic. It would be funny if it was not so sad…
So, by now i am 2 weeks without a TV, i have no clue when they are going to come over to try to fix the TV.
The next step will be to call Panasonic and file a huge complaint about quality of provided service. Honestly, i do not think Panasonic cares.
Very sad.