Visionworks

I wish I could give them a Zero. The woman who schedules the appointments is a huge embarrassment to customer service to start off with. Rude is the nicest word out there for her. The staff is slow. The eye doctors act as if you’re troubled ng them to be there. They told me we hadn’t ever been there and didn’t have anything on file for us. When we had been there two years in a row. She got extremely rude when I told her I had to look for the insurance card. Forget this place ever existed when considering eye care.

Wished I had checked their one star rating first, as this is just their norm. So I’ll just leave mine here… Let’s start with having associates that don’t know what they are doing and rude niketa. So walking in you can tell that customer service doesn’t exist as the atmosphere is thick with combativeness. When asking a simple question about your glasses turns into a very condescending responce followed by an almost temper tantrum by some young white girl with maroon colored hair, you know its time to go. When my lenses were made they made the entire lense a bifocal instead of it being progressive Nikita and the white girl with maroon hair were very argumentative and said that since I could see out of them they were fine. What these unintelligent workers failed to comprehend is that no duh I can see out of the lenses the entire thing is an expensive magnifying glass. Who would pay $ 200 for a magnifying pair of lenses? My single vision script was well above my eye lid and blurry at that. The white girl with the maroon hair got all pissy and stormed off when she wasn’t educated enough to understand basic optics. Ive worked in this industry for many years for lexotica oh idk only the largest company in this industry. I think I know what the hell Im talking about! STAY AWAY IF YOU WANT TO GET WHAT YOU PAID FOR!!!

This place is filled with idiots! Instead of making my glasses as progressive lenses, these idiots made the lenses full bifocals! Who would pay over $ 200 to have readers. They made no attempt to offer to fix their error and instead continued to be rude and confrontational. I worked in the industry and these people are idiots. At one point someone demand that I leave the store and laughed as she walked away. This is a total circus starring the following RUDE, CONFRONTATIONAL CLOWNS: Doctor’s office staff Nakita, Nancy aka wiiiigs Visionworks Retail Idiots: Rosa manager no show no help, new girl no name given no help, (Chris aka ‘trailer park queen’ optician joke was RUDE to everyone she spoke to. Greg the manager NO HELP, TOTALLY INEPT who ignored me until I called my insurance to reverse the benefits and then stayed to demand a full refund of my money!!! No professionalism or customer service ! AVOID THIIS PLACE unless you want a migraine!!!

Terrible customer service. Live and over the phone. Salespeople simply don’t care and they reflect it. Poor behavior!

Horrible experience. They sell insurance/​warranty of glasses and than forces you to get some cheap brand as replacement. On discussion they will give you a rule book.
Worst place on earth for glasses. I bought insurance for nike frames and they wanted me to pick some cheap product as replacement.

For the last 5 years I’ve been going to this location for my glasses. While the service is less than average I usually manage to find one associate that make up for it. Today however I stop in for a tune up and a screw to reattach the arm to my glasses and I was told that they didn’t have one. To top it off the associate set my glasses down and walked away for me. Looks like it’s time for a new optical provider.

This place is horrible! The staff acts like they are doing you, the customer, a favor! I went in today with my child for his eye exam. Then waited 35 minutes after signing in to buy his glasses. There were 2 people working – and one was the manager. While I was waiting 2 other people came in and the staff helped them even though I had been waiting. When I said something to the manager, she said I would have to wait on someone else to help me. RUDE. No reason other than she gets paid the same whether she does her job or not. I spoke to the other sales associate about my waiting time and her helping other customers instead of me. SHE LAUGHED IN MY FACE! Beyond rude and unprofessional. I told her to give me back my child’s prescription and I would not be spending my money in their store. She and her manager laughed at me on my way out the door. STAY OUT OF THIS PLACE. SPEND YOUR HARD EARNED MONEY ON A BUSINESS THAT WILL TREAT YOU WITH RESPECT! Wow.

Very disappointed in the service received. The optician was very nice, however everyone else I dealt with in the front office was rude and unhelpful. I will be taking my prescription and my business elsewhere in the future.

Horrible service. The optician is ok, but the front desk makes you feel like they can’t be bothered. I’m going elsewhere next time.