The UPS Store

The sign says The UPS Store, but owner Russ Powers does not guarantee delivery of packages.
I have never written a negative review of a business, but am forced to in this situation. After spending $ 170 to ship a package from Branson to Dallas, TX with a 2 business day delivery guarantee and a $ 57 large package surcharge, the delivery of my package was repeatedly delayed, with no explanation except that UPS is busy this time of year. After being guaranteed reimbursement of the delivery charges by Chancy (a long-​term employee of this store), the owner, Russ Powers, denied reimbursement claiming that his store is an independently owned franchise and is not liable for the delivery of packages.
Before you pay to ship anything through this store, I strongly recommend that you get Mr. Powers’ personal guarantee on the shipment. If you do not receive this guarantee, Mr. Powers will claim the following (excerpt of his email attached below):
«I regret to inform you that our request of a Guaranteed Service Refund (GSR) from United Parcel Service (UPS) was denied. Unfortunately the size of the package shipped disqualified it from this money back guarantee. Larger packages often require additional handling that can sometimes cause delays as it unfortunately did in your case.
As part of the transaction you agreed and signed our Parcel Shipping Order (PSO) form which outlines the Terms & Conditions of the shipment. As it states in that form, we (The UPS Store) are not liable for the carrier’s failure to timely delivery. We made sure that the package was addressed properly with all the correct information as verified by you. We made sure it was labeled properly and inserted into the UPS system as part of our centers daily pick up. As an independently owned and operated The UPS Store we do not personally transport the packages and therefore are not liable for the delivery of the packages. That responsibility, along with the time in transit commitments belong to UPS.»

I love it here. They are always friendly when we come in. They are prompt when depositing my checks into my USAA account.

I stopped in this store to ship a handgun to the factory in Utah for repairs. The young lady told me that they were a franchise office & not licensed for that so I had to take it to the huge UPS depot in the industrial park at Hollister. (I stopped by another mailing store that dealt w/​UPS over on Green Mnt. Dr. and that clerk told me the same thing)
So, I went to the big UPS depot, which is open an inconvenient 2 hours a day. That clerk told me absolutely not, it was illegal to ship firearms unless you were a *dealer* (untrue) of firearms. Off to a dealer I go, prepared to pay $ 50 to ship the damn thing, which was what I was trying to avoid in the 1^st place. This dealer told me that those employees were completely ignorant of the law. They could ship it, or the USPS could even ship it because it was being SENT to a factory/​dealer. I went to the post office and it was NOT on the list of prohibited items (like chemicals, corrosives, explosives) so I got it insured and mailed for far cheaper than what UPS would have charged ($ 12).
If anyone needs to ship a weapon, here is a guide I found on the legalities: