Express

I’ve honestly never felt compelled to review retail/​clothing stores. However as my 2^nd time here I was taken off guard by the level of friendliness, courtesy, and helpfulness of not one particular rep but every single one.
As soon as I walked in and lined up, with a bag as I had to exchange something, I was approached and asked how I can be helped. I told them I wanted to exchange some pants and they had JUST remodeled so even the employees were not sure where the particular model for jeans were. She basically went on an easter egg hunt around the store to try to find the jeans for me apologizing each time we went to the wrong section.
She checked 4 – 5 places before finding the jeans I wanted and helped me find the right size. The girl running the fitting room was equally friendly as were the reps working the cashier and the ones on the floor. EVERY SINGLE employee was kind and helpful.
They have a good vibe going on and it’s places like this where I’m sure everyone enjoys their work and the service they provide.

This is most definitely one of my favorite Express to shop at. It is located inside of the beautiful Brea Mall off the 57 Freeway on Imperial. It is my favorite Express to shop at for a number of reasons, it’s organize, amazing staff and lots and lots of inventories.
In addition, they have one of the largest clearance selections. If you can wait a few months for a particular style to be considered out of season, sometimes you can get something you really want for an amazing bargain. If you can’t, there’s another option, you can utilize the amazing coupons that they sent you. For example, $ 40 off $ 120 in purchase, $ 30 off $ 100 in purchase and so forth.
The coolest thing about these coupons is that you can pretty much use them even for the sale items, as long as they are not on clearance. Quite a deal!
Tips: The line can get pretty long, but they always have a minimum of three cashiers. And add more when necessary. Worth the wait!
Overall Appearance: ⁵⁄₅
Cleanliness: ⁵⁄₅
Organization: ⁵⁄₅
Price: 5/​5, when you shop right
Customer Experience: ⁵⁄₅

Bad cs. Will not be back.

Express is one of my favorite places to get my clothes. They contain a good balance of classy and hip. I buy all my work clothes from there. (They usually have really great deals on Black Friday.) I shop in the men’s section, and sometimes the men’s section at Express is small, but at this location, it’s pretty decent. Whenever I go there, there’s always a large selection to look at. It sometimes seems small compared to the women’s section (which is more than half the store). I’ve always been able to find my size and what I’m looking for there. For some reason, the staff there are really nice, but the line at the register is slower than I’m used to.

I was very impressed with my experience at Express Men today. One of the staff, Eric, was extremely helpful in many ways. First off, I hate shopping for clothes. Eric helped me find a style of jeans that I liked plus he searched though them to find the right size for me. He did this twice. Secondly, when I got home there was a message on my machine from Eric saying that some cash (and a very sentimental money clip) dropped out of my pocket in the changing room. Eric looked up my phone number on my Express Next account to let me know he found it. Overall I was very pleased with my Express experience. Eric needs a promotion and a raise!

DECEPTIVE ADVERTISING! There are sales posters NOT providing what they say,
«Buy one, Get one $XX.XX*» that’s NOT what it means, nor do they disclose this to you prior to checkout, during checkout, nor after check out. ONLY do you get their understanding of the signs, that DO NOT SAY ANYTHING, quote «Buy one at the highest retail price, then get another one at the posted price unquote, and the asterisk? Comments that the discount will be taken on the lowest marked item, which has again NOTHING to do with the point of sale.
I didn’t understand, nor provided an explanation until after i walked out of the store and wondered how i spent $ 333.00 on a handful of clothing. YES I could have taken them back, my son shops there all the time, he’s in the Air Force in Japan and these were Christmas gifts.
The point is, the INSULTING of their customers, the the total BLANK look on the stores help when challenged. I asked for the manager, was was provided a young man who posed himself as the «store manager», later finding out it’s a lady, so my customer service was denied and «skirted» and accomplished nothing.
I made my comments through the corporate web past last week and have yet to have a response.
Spend what you wish, understand that as a consumer YOU are NOT being provided with the advertising posted by this location, and I’m confident through the chain of locations.

Today i called this store 5 times and waited for two minutes for someone to answer and no one did. Very irritating!

Great store to buy clothes for work! My favorite slacks here are the boot cut columnist pants because they look clean-​cut and sophisticated for work meetings and come in a variety of solids and prints including plaid.
The tops are hit or miss. Some are very cute but do not look built to last.
I have also gotten my boyfriend work shirts and suit pants here that he absolutely loves and has worn everywhere from job fairs to weddings.
The clothing is a little bit on the pricey side but if you wait until there is a sale then it is more reasonably priced.
The suit pants I buy here are usually $ 60-​$ 70 a pair but on sale they are usually about $ 10-​$ 20 off which makes them more affordable. I’ve gotten lots of compliments on them at work! Plus they’re comfortable and fit perfectly over work boots.

Amazing costumer service! Thank you for helping me everyone that worked ⁸⁄₁₂ at night … Outstanding customer service! I’m going to feel great on my 30^th! THANK YOU!

The staff here are so friendly no matter how long the line is they keep a positive attitude with you.

This store has good discounts sometimes. I got a jacket in here as a gift. The style was ok, like causal formal. When it’s on sale, you will find wears for 20 dollars less, should check out if you like the brand.

They actually had a big men’s section, unlike other stores in the Brea Mall. The thing I did not like, though, was that they had one big checkout for the whole store (Men and women), so that there was a long line for the whole store when we checked out. I like the styles that they have, sweaters, jeans, etc. and would shop here again! Especially with the 50% off most items sale that they had, got something for $ 25 that originally was $ 50!

Pros:
— I had forgotten to get separate gift receipts for my items, the employees (and what I’m guessing was a manager) helped me resolve that quickly and was able to satisfy my request +++
— Clean
— Great styles to choose from for dress shirts, ties (they have pretty good deals going on right now)
— 40% off on scarves!
Cons:
— Pricey, what do you expect

Just like any other normal store. Excellent customer service. The employees here are very attentive to their customers.

I always receive great service when I come here to purchase dress shirts or ties. They have different dress shirt sizes in the fitting rooms to try on so you can be sure to purchase the size that fits properly. They were even great help when I tried on a suit even though I told them I probably wasn’t going to make the purchase that day but was interested in the fit. They were very cool and still helpful. I’ve also purchased items off their website without any problems as well. A bit expensive but I always make my deals during their sales. Great store in my opinion.
General tip in life. If you want great service then come in cool and positive and you’ll be treated the same way. If you come in with attitude then you deserve to be treated with attitude. And you certainly don’t try to cash in a $ 15 coupon on a $ 10 purchase like the dumb ass below.

Love the service here! Place gets super busy, and lines are long but staff is friendly and gets you in and out.
Store is usually clean, even with the rush!

Normally I don’t write reviews of random chain stores inside malls, but this particular one vexed me so I thought I’d share my experience.
The BF and I got a $ 15 coupon from Likeacoupon and decided to use it there.
The BF grabbed socks that cost $ 14.90 and went up to pay for it. The employee rang up the sale with no prob. I had my coupon and decided to buy BF some socks that cost $ 10 and I went to the same employee 15 minutes later. She spoke to me like I don’t know how to speak English. «You have to spend FIF-​TEEN dollars for me to apply this coupon». First, don’t speak to me in that tone. Just because I have a Hello Kitty shirt on doesn’t mean I don’t speak English and can’t understand what 15 means. Second, you just rang up someone whose purchase was under $ 15. Also, the coupon didn’t say you had to spend a minimum of 15.
Whatever, instead of arguing, I put the socks back and just left. It wasn’t worth the time.

i love this express (this one and the one in the forum shops @ casears palace are my favorite express stores) because it’s well organized and the customer service is great! i’ve been coming here for years and i always find what i want in my size: D
i love the managers because they’re so friendly since i come so often they recognize me and always chat it up! they tell me what styles are new and also recommend some items. also they always have some sort of sale and some coupon rotating around. just last week i bought 3 sweaters and 2 camis for $ 50 (all the sweaters were $ 19.95 and the camis were buy 1 get 1 ½ off) the total came out to $ 100 but i also had my express cash ($ 25 off of $ 50) and a $ 25 gift card so i only spent $ 25 of my own money #WINNING
i also have an express card which sends me $ 15 every time i spend a certain amount and also like i said before i get a lot of coupons. so if you shop a lot @ express get a card!!!
this store gets really packed during weekends so i recommend to come during the weekdays and/​or when they open or towards closing time (but if you come at night… it isn’t organized and that’s my pet peeve)

Love this store! Their clothing line is awesome. I love to buy my shirts here like the Mark II Slim Fit shirts. They have great looking jackets, long sleeve shirts, ties and all of the above in clothing. If you’re not used to spending $ 60 for a great shirt, this is not the place for you, if you are, welcome!
This location is pretty big compared to the other ones I been to.
*spacious
* nice employees
* good number of dressing rooms
*good amount of clothing in stock
* nice good location

sales staff was helpful and very friendly. when returning something, they do not interrogate you like some other stores. T_​T
i came here on a box sales day. it was a hot mess. clothes in the wrong boxes and it was difficult to find the right size.
this express has a better sales rack for guys than the one in south coast plaza.
perfect location, because right after shopping you can walk over to the food court just a few steps away.
they only have 1 area for the fitting room. the ones in the back were under maintenance or something.
the shirts are expensive when no sales are going on. 50 $ bucks for a button up shirt. don’t be stupid and wait for a sale. and look for coupons online and in the mail! if you sign up with their e-​club, you will get 15% back i believe.
the cashier is centralized in the middle of the room.