Talbots

Came in to do some Christmas shopping for my mom. Walked around picking up several items. Stayed in the store a bit. No one once greeted me or asked if I needed assistance. Finally just left. Bummed because the last time I was here, I received great service. This time, nothing.

Toward the end of March, I went to the Brea store to shop for a dress. I found a nice dress and two shrugs. I asked the sales lady to hold all three items until April 1^st so I could get my 15% birthday discount. She said she would do that for me and I should return to the store on April 1^st. I went back at the allotted time but I got a different sales lady. I thought that it wouldn’t be a problem so I asked for the items that were being held for me. The dress was on the rack and one of the shrugs was on the shelve, however the one shrug that I wanted to go with the dress was not there. I asked the sales lady to please look for it in the back. She came back and said it was not there. I couldn’t believe that they did not hold any of the items in the back. I asked for the manager and I felt I got the run around. I asked again and I was told three different names for the manager. I asked again to speak with anyone of them and was told none of them were here. I then asked for the name of THE manager of the store and I only got the first name. I told the lady I wanted the last name as well. She acted like I had insulted her but she gave the name to me. By this timeI was so angry that I left the store. On the way home I called to speak with the store manager but I was told she was off today but would return tomorrow.
In the mean time I have to drive the Costa Mesa to get the shrug I wanted. The sales person in Brea seemed like she was put out to help me and needed to be prompted twice to do anything. Worst service I have received at this store.

When I am looking for a gift for Christmas, Mother’s Day, or my Mom’s birthday, I would often stop in here to see what they have.
When I first starting to shop inside the store, I always felt a little embarrassed because I would often wonder what the sales women would think when they see a a guy, who is by himself, come in and look at some of the clothes.
But I would soon get over that feeling of embarrassment when one of their sales woman would ask if they can help me find something. When I would tell the sales women who I am shopping for, they would help me by suggesting certain clothes or show me what specials they have going.
The number of times I have visited the store, the sales women have been really nice, helpful, and most of all patient. I have yet to encounter a sales woman who is pushy at trying to sell me clothes, or ones who follow me to see why I am shopping there in the first place. Even when I haven’t purchased anything, they still thank me for stopping by and to come back again.
Now, compared to other stores out there, their prices can be a bit high. But since it’s for my mom and it is a store I only visit during those special occasions (listed above), I don’t mind spending the extra $$$.