Sam’s Tailoring

I wish I could give this place negative stars, because I would! I came here to tailor the waist of a pair of jeans that I bought in the Brea Mall. When I got the pants back, all they did was make the waist smaller but did nothing to the butt area. Basically, there was a huge sag in the back. I wore the jeans and showed Sam the owner how badly they fit me, and he had the audacity to say they looked great on me even though there was a huge sag around my butt. I tried to argue with him saying that this wasn’t right, that he should also tailor the butt area to accomodate the shrunken waist, but he responded along the lines of: He’s the tailor; I’m not. So I don’t know what I’m talking about. I couldn’t argue with him anymore because he was being so rude. So I asked for a refund, but he said he does not give refunds. I took those same jeans to G&G Tailoring, which is close by, and they were able to fix the mess that Sam had made initially. Whatever you do, do not do business with this place! My experience with Sam’s Tailoring was a nightmare!

He also owns Tiffany Couture, please listen to all the negative reviews because they are true! The owner is nasty and a fraud! I had an awful experience trying to purchase a dress from the online store. BEWARE!!!

This place was great while it was in brea mall. I have been sending my tailoring to Sams tailoring shops for years! Sam is great and friendly. They closed the brea location but are now closer to me in mission viejo so thats great. Also i bought a dress from there online store
and it is gorgeous!!! i love it and cant wait for another event to buy another dress from them

I would also give negative stars if possible. I only wanted a pair of unlined dress pants hemmed – the most basic alteration on the planet. They did an awful job and didn’t even press the hem. I could not wear them as they were. Also, they didn’t trim the selvage before hemming, so the hem was all puckered as the pant legs were not absolutely straight. I called to say I was not pleased when I got home and saw them. They rudely told me that I was crazy and they always press the hem. I asked for my money back — high charge of $ 20 for unlined pants. They said I had to bring them back in. My daughter was going to the mall, so took them and the guy told her there were no refunds and sloppily pressed the hem. Really? Do you want all these bad reviews out there? I know retailers in the mall make their associates send people to Sam’s for alterations. That is the only way they will get business. Just awful and rude to boot!

TERRIBLE. Ordered shirts online. After 1 week i emailed to tell them i never received. they kept telling me they would arrive. After 3 email attempts and 2 phone calls, I called AMEX and canceled my order.

NEVER AGAIN would I want to ever walk into this shop.
Bad customer service, Sam (owner) has an attitude problem (yelled at me on the phone). Dishonest, and full of BS stories.
Custom Tailored a suit, and. .. .. it is worse than something I just picked up at Burlington Coat Factory for $ 199.99

When I bought a formal dress here almost three weeks ago, I was told it would come in within 7 to 10 days. It took 19 days and my event is in 3 days. I was unsatisfied with this service since everything is now last minute, so I sent the company an email stating so. When I went to the store to pick up the dress, I was confronted by the owner and berated in front of everyone in the store. The owner stated that I was told it could take longer (which is not true – I was the only customer in the store with my cousin). I tried to get a refund, but he said he had a no refund policy (the sign is on the cash register which is partially blocked by a large flat screen tv). I will never use this business for services again.