Ski Butlers

It was really nice how they came up to our room for the equipment fitting. They got us set up in about 30 min. That includes going back to the van to get a pair of kids ski socks. (I forgot to pack socks for my youngest.)
Also, I broke off the plastic piece on my ski pole the first day. They came & put a new one on the next am.

Rented for 3 during spring break ³⁄₁₄ thru ³⁄₁₇ at Copper Mountain. I guessed wrong at my own boot size and they still had me totally covered. Pick up and drop off was RIGHT on time or early and their communication was FANTASTIC! Why stand in lines to rent your gear? Definitely will be a repeat customer next time!

Rented from Ski Butlers over Spring Break. They are great. We had to switch out my daughters skis and they arrived within an hour of calling. Will rent with them again next time.

Ski Butlers is AWESOME! The guys spent a lot of time with our group of six ensuring we had the right fit and answering all our questions. Customer service was fantastic, one of the guys started every fitting off with a handshake and told us that’s how our foot should feel in the boot. Overall, very friendly and gave us great recommendations on where to eat and tips about the different resorts we were planning on visiting.
We had to change our pick up time due to night skiing, Ski Butlers were flexible and agreed to pick them up the next morning. Super easy, super convenient.

This was my first visit to Breckenridge. Ski Butlers managed all of my rental equipment needs, showed up on time at my lodging the morning of our first day. Got everything fitted and then came back after we finished our second day to pick everything up. Service was friendly, technically-​sound, effortless and timely! I will use Ski Butlers anywhere I can on my ski trips going forward — so much easier than dealing with equipment at resort directly. Recommend this service to anyone that wants to make their ski trip easier!

We LOVE Ski Butlers! We’ve been to Breck twice already to ski and both times we had nothing but an EXCELLENT experience with SB. Audrey and Morgan were great when they delivered ours skis. Our boots were the best fitting boots we have ever had. The pick up of these skis were a breeze — the last time, they said just to leave them with the valet and they would pick them up later so we could go on about our business. We are headed to the slopes next week and have already reserved our equipment through Ski Butlers!

Best idea ever! They came to our rental condo, fitted our boots and skis, and even came back to deliver a shorter set of skis as was my friend’s preference. We left them outside our condo room the day of pickup and they just picked them up and that was it! No waiting in line at Breck for rentals, very reasonable price for the service. I will totally use them again.

Fabulous experience with Ski Butlers! This is the way to go when renting skis. They come to your house and fit you for everything. Wonderful staff and very knowledgable!

Rented two sets of boards and boots this week.
One of my bindings broke and had to be replaced. So I called and they told me someone would be there in about 30 min. After a couple bungles with where to meet me. (there is only one independence superchair at the base of peak 7), I said this landmark because I thought it can’t possibly be messed up. However when I asked the girl if she knew her way around here, she said not really. (She was on the wrong peak at first)
Long story short, nearly an hour and a half later a girl shows up to change the bindings out. Naturally a tiny girl, barely able to lift an ipod was sent out. So I ended up getting that done myself. Since I’m not going to stand there and watch a woman struggle with it.
We picked up and dropped off our boots and boards ourselves, those parts were fast and painless.
HOWEVER Taking care of the customer when issues arise on the slopes is what this business does. And for that, it was a fail big time.
Update: 2÷14÷15 Then perhaps a better model of operation would be to send someone out that knows the lay of that land with new people, so that they may learn properly, while maintaining proper customer service standards?
The problem here is not the employee’s, it’s the management.

Great service if you’re visiting Breck and need a quick and convenient ski/​boot delivery service! Ask for Meghan! She was super helpful, timely and professional! Will definitely be using this service again!

Excellent Service!!! This is the only way to go to rent equipment. From start to finish it was a great experience and ideal if you have small kids. Glad to know that this service is out there!!!

Boooooo!
I have been a loyal Ski Butlers customer for a couple years and have used them all over to rent skis. But, this year, my son and I decided to make a quick end-​of-​season trip to catch the great snow keeping A-​Basin open so late. Of course, I went online to see if Ski Butlers was still taking reservations this late in the season and was so happy to see that they are!
Unfortunately, the confirmation email meant nothing. No one showed to bring our skis and when I called, I was told they had closed at 4 pm today. Never deterred, I called the number on my confirmation email and got the same message. Then, I sent an email to the address on the confirmation…
Thank goodness for an awesome Utah employee who either saw that email or picked up the Colorado voicemail message. Otherwise, we would still be sitting in our room waiting for a Breckenridge Ski Butler employee who would never come. This guy was apologetic, but can’t do anything for us from Utah (not even recommend a local shop that might be open so we can ski in the morning). So, now we are stuck after normal business hours trying to determine where to drive in the morning to get some skis on the way to A-​Basin.
Tip to Ski Butlers: Don’t take reservations when you have no employees left in the state of Colorado working. Don’t send email confirmations to people you have no intent of providing skis to upon their arrival. Don’t leave your voicemail recording the same as it was before you shut down for the season.
Since we had a strange experience in Park City last year where our reservation was confirmed and then when I called to find out they were not coming as scheduled because they were «just too busy,» this will sadly be the end of our run with what was a much-​loved and previously highly recommended service. The people who bring your skis are great. This is clearly a company management issue and I don’t know a way around that for the nice people who work for them.

Highly recommend! They come to you, affordable, and unbelievable service. Wouldn’t consider renting skis with anyone else after my experience with Ski Butlers!

Great customer service! I found them on Unilocal,so I was a walk in customer, which is not typical for them as they usually deliver the equipment. They took care of me right away and sent me off with great skis, boots and a helmet. The guy who helped me was super friendly and knowledgeable. I will definitely rent from them again, and next time I plan on taking advantage of their drop off/​pick up service.

This service is awesome! We arrived in Breckenridge and Teresa from ski butlers brought snowboards over to our place and set them up for us and then even put them away for us in the board room of our hotel. The whole process was quick and easy and she was super friendly. Thanks again, I would definitely use this service next time.

I earn a living providing customer service, so I understand great service and a customer centric company when I see one. Ski Butlers excels at providing great customer service and go above and beyond to make you feel valued and compel you to become a repeat customer. I have used them for several years and I’m always impressed. Convenience? It can’t get any better! Quality of equipment? Top notch! Will I use them again? Absolutely… even if they do give me a free pair of skis :-)

ski butlers is absolutely the best experience for renting ski equipment. They are so professional in the entire process. The communications are exceptional, keeping you posted throughout the process. The equipment is first rate. Thanks to Ski Butlers in Breckenridge for making our week so wonderful.

This is by far the most convenient way to rent ski gear. They came right to our room, the gear was high quality, and the service was absolutely impeccable.

Ski Butlers were outstanding. They are professional, helpful, warm, friendly, and made us feel welcome to the mountain. I would happily recommend them to anyone and use them again in a heart beat!

A true pleasure having these guys & gals fit and deliver our ski equipment to our condo in Breck. What can I say, they were super nice and knowledgable. We got first class service. We had some flight delays and traffic headaches, so I called them like 3 times and they moved our appointment each time to suit our changing schedule. They begin delivery at 7 a.m. and end at 8 p.m.
The skis, boots and poles were all brand new and really high quality. I would use them again and I really thought the cost was reasonable. They even offered to carry our skis down to our ski locker storage. We were on the 4^th floor our locker was on the main floor.
If your skis, poles or any equipment have any problems, you just call. They meet you on the mountain and exchange and replace at no extra cost. You can’t go wrong.
Than, they picked up our skis at our locker on Christmas Eve.
Loved this service.