Whataburger

Before I start, I’ve never been inside here to order food. I’ve never had an issue and my food order is always right, and I change it up a bit. I come here at least once a month, the service is decent and food is warm. Love t :)

Service is friendly, but insanely slow at the drive thru. Whether I come at peak time or inbetween, always have a long wait, and always see a ton of employees milling about inside, not doing anything.

Normally Whataburger is a good choice for fast food, they’re fast and get your order right to the T, but this past year it’s really been heading down hill. I always go through drive-​through and every time I have gone something was wrong from something missing, them giving me the wrong thing, to mixed up orders and they always have an excuse. WELL, this morning hit the nail on the head for me. I ordered two of the same meals with different drinks, another meal with two alterations on the burger, and a kids meal. Long story short, what was in the bags was way wrong and what was on the receipt was correct. Took it inside and told them and they wanted to tell us we didn’t ask for that stuff, uhh we have the receipt yeah we asked for it and you took it down. Then they started telling the cooks in the back what to make but they were telling them the wrong things again! Corrected them, they said ok and walked away without correcting the cooks. Got the bag with food and figured it was the right stuff this time, NOPE. Wrong again, the worker NEVER corrected what she told the cooks to make. I was already home and decided to deal with it because I was starving. They really need to work on their training again and kick it in high gear, I miss when they were actually good workers.

Alright, let me just say one thing… we rolled through the drive thru at 10:00 p.m. with an order for 6 people… the guy who took our order was patient and helpful and I felt he had a genuine concern that we enjoyed our experience to the fullest. Everything was correct and delicious, because duh. It’s whataburger. I was very impressed with this location.

Came in late at night, had a complicated drive-​through order for 5+ people and they nailed it while simultaneously being very polite and courteous for it being so late at night. Food was great, as it usually is (let’s face it this is whataburger, not Ruth’s Chris, I know what I’m getting into) Very good experience overall. Staff was pleasant, and order was out FAST.

Ugh Flys everywhere it was hot in the restaurant they got my order wrong the waiter kept dropping food on tables and floor and putting it back into the bags just place

Cold sloppy version of what I ordered. 1^st bad whataburger I’ve been to.
Wife’s ordered was wrong, she ordered the avocado bacon burger sans the onions and got onions. when she asked for a new burger they rudely told her she needed to tell them no onions next time. the burger also had way to much avocado and one slice of bacon. glad I don’t live in this town and never have to come back.

Customer service was very very poor. Received my food and my burger looked lol a 5 year old made and my fries were cold! Will not be going back!!!

The foods great obviously !!?,
The staff are amazing very polite and attentive.