Big B Lumber

I have heard a lot about Big B Lumber and how great they are. Well my experience was not that. Since the reviews written on here they must have new staff because they are less than gracious. I have purchased lumber on two different occasions from them. The first time it was okay service, not anything that would make me not want to go back. On this second round I needed to purchase some more lumber for the same project and the Customer service was not good. I called yesterday to order the wood. Everything was good. Today I needed to change that order because the original order would not work. I called early at 7:30am the guy on the phone was irritated that I had to change the order and all he asked me for was my credit card information. I asked him what was the difference in cost and he said he don’t know. When he put me on hold I could hear the conversation in the background and he asked if the driver left yet and someone said no, he then told them that I was changing the order in a very irritated voice. He came back on the phone and said he is going to have to try and catch the guy. I asked again what was the difference in cost and he said he did not know and needed the card. I gave it to him and he hung up. Later that morning the wood was delivered. I figured he would bring the receipt with him, however he did not. My brother in law needed a new piece for his drill and said he would get the receipt when he goes down there. When he arrived they were very rude to him. They did give him the receipt however he took his business elsewhere. My project was well over $ 1000. in wood alone and I am not happy with the service. I will not go back there again.

My contractor didn’t pay Big B, instead of going after my contractor they kept calling me trying to get me to pay them, then they file a lien on my house. I gave them $ 10,000
All I could afford, to stop them for filling a lien, but that wasn’t good enough for them.
I am disable unable to work but do they care, he’ll no all they care about is the money. Please don’t shop at this place the owners don’t care how they treat people, all they want is there money no matter how they get it.

This place is fantastic. Lower prices than Home Depot and Lowes and somehow lower prices than the actual Ace down the Street.
Friendly staff and all the odd ball parts one might need for quick fixes or larger repairs.
I’ll post more as we find more cool things about this place during our home owner escapades.