I purchased some cupcake liners from this company once and had a decent experience. However, the second time I tried ordering more cupcake liners, I was greatly disappointed. I called and left a VM regarding what I wanted.(You never reach a live person, only VM.) She did return my call the following day(a Tuesday) and I told her what I wanted, she said she had them in stock and we arranged for me to pick-up the items later that afternoon. A couple hours later I receive a text saying she would have to cancel my pick-up as she did not have enough of the cupcake liners I was seeking and I would have to pick-up Friday when she received her shipment. Ok, no problem. Friday comes and I don’t hear from her so I texted her in the afternoon asking when she thought I might be able to pick-up the liners. No response. I finally get a text from her Monday stating she didn’t remember who I was or what I needed, since she has so many customers. I reminded her of what I needed and she replies that she needs a copy of my ‘sellers permit’. I responded that I do not sell anything, and I only intended on using the cupcake liners for personal use(not too uncommon, right?). She then texts me stating that as of January 1st she requires a permit. I find it odd that when I spoke to her the previous week she did not mention this and I have never heard of anyone needing to provide a sellers permit to purchase cupcake liners. I found her communication via text unprofessional. Why not just call me? And, why promise me you’ll have something for me by a certain date, then«forget» who I am and what I want, and then tell me you can’t sell me cupcake liners because I don’t have a permit? You can order online and I see nowhere on their website requiring a permit. I honestly felt like I was being singled-out. For what reason, I am unsure. I am just a stay-at-home-mom who enjoys baking cupcakes.
Lindsay M.
Évaluation du lieu : 5 Martinez, CA
So happy i found this new store! i was able to find cake toppers and cake pop stikcs and way less expensive than nearby stores. Definitely a must!