Clarkson Eyecare

I had such good service here when I wanted to purchase Halloween contacts. The doctor performed a very reasonably priced exam. She actually would not immediately prescribe the lenses. She researched the best available lenses to fit my eyes based on what I wanted. The lenses are great. The shop saved the original containers and resealed the lenses inside so they would stay sterile and moist until I want to use them again. It was a couple hundred dollars well spent (my costume was awesome). Pretty good service for a chain glasses place!

Great customer service while at my appointment. Thank you.
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I would truly rate this business with 5 stars, without blinking an eye. I am only rating with 2 stars, in hopes to improve the quality of their customer service, based on a single employees behavior.
I walked in today to schedule an appointment. The girl at the front desk was very sweet and got my setup with an appointment. I believe she may still have been in training, because she had to check with a coworker to assure she was giving me the right answers. Props to her in the customer service field! The person (blonde hair) who she was asking the questions, came to the front desk. She wasn’t sure on the answer neither, so she yelled to someone else. (My question was: Do they carry a type of contact that is worn overnight to correct someone’s vision… So that glasses nor contact are needed in the day.)
When her coworker (purplish reddish hair – Trish?) came to the front and treated me as if I was stupid. Her response to my question (in a very pissed off and disturbing way), «Why would someone wear contacts at night and then not wear them in the daytime, or why would someone sleep in their glasses but then run around all day without them!?! That just doesn’t make any sense, now does it?!»

horrible customer service. stay away, stay happy!

Great service. The optometrist has given me time to tweak my prescription — I have a bad astigmatism. The help is extremely friendly and is always looking to make the customer happy.

@Jess’ comment:
Jess,
Thank you for following up about my issue.
I called my insurance company directly to work on my behalf to get things figured out and get me my money back. They again justified that I am right, telling me in details all costs and benefits related to the transaction during our last call. I have no intentions of dealing with this issue myself, I do not have the time nor the energy to pursue this personally.
My insurance company also told me that Clarkson claims that my benefits were entered in their system incorrectly, that was the cause the first time and this time as well. My concern about this is the following: if Clarkson knew exactly 2 years ago that they had a benefit issue in their system, why was that not corrected promptly when I first raised my concerns? Is that because they knew that the system error was benefiting their pocket, and not that of the customer? I guess that would be up to the judges to decide.
If I was a for-​profit organization, or if I had the time or the energy to enter into litigation, I would not only get my money back but would also charge Clarkson for damages (phone calls, driving, not even talking about the time I spent on this) and interest on the months they were using that amount for. This is still a thought in the back of my head, and I’ll decide once I hear back from my insurer.
Again, I would like to thank you for your comment, but I’ll leave the resolution to the other parties.

I’ve been coming here for years. I’ve dealt with both Dr. Graf and Dr. Shearer and I really like both of them. I am a contact lens wearer and we’ve been able to have a great open dialog about my experiences with different brands so I can always get the lens that work best for me. I recently took my pre-​schooler in for her first exam and everyone was so patient with her — although I’ve got to wonder who came up with this concept of putting 3D glasses on a kid and showing them a picture of an 8 inch fly. Apparently this is a normal part of the eye test for kids. Scared the –ish out of my kid so we didn’t get to verify her depth perception.
Every 3 or 4 years when I do spring for new glasses, they always come in quickly — and unlike prior issues with one of those national chains you find in the mall, I’ve never had to return my glasses four times trying to get them to put in the right prescription. (Yes, this really happened to me!)
I judge healthcare offices by their staff retention, and there are a lot of people here who have stayed consistent over my years of coming her. That’s good but I do have one complaint on that topic. There’s that moment when the eye doctor walks you up to the glasses area and one of the assistants is supposed to take over. Every time I go, there’s a significant delay in getting service. I see lots of these assistants running around but rarely does anyone say «We’ll be with you in a second» or anything like that. If they were super busy, I wouldn’t mind waiting but when there are few people in the store and it just looks like you’re chitchatting with your co-​workers, it kind of pisses me off. Once you finally get someone to help you, they’re all super nice and they do a good job of working through the combo of medical and vision insurance to find you the best price.
It would behoove Clarkson to do a little customer service training on the importance of acknowledging their guests who are waiting for service so we don’t feel ignored. The rest of the service offsets this enough that I keep coming back but it does make me reluctant to recommend the place. Maybe if they fix it next year, I’ll come back and up my rating.

I have been coming to this location for 4 years now. I have always been treated great by all the staff. Dr. Graf is great. Also my I just ordered new eyeglasses on Thusday, and received a call on Monday morning that they were ready to pick up.
I come in often to have my glasses adjusted, and get service right away. I would recommend to everyone!

I was new to Clarkson Eyecare and I have to say that Dr. Shear and Mrs. King made my visit an exceptional one. They made me feel comfortable and explained everything that was going on during the entire visit. Every test performed was explained in detail using terms and descriptions that were easy to understand. They encouraged me to ask questions of things I weren’t sure of and made me feel very comfortable and relaxed. Because of the work of Dr. Shear and Mrs King, and all those I encountered at Clarkson Eyecare, I can say with a degree of certainty that I will definitely remain a customer for life and will refer any friends and family needing a high quality eye care provider. Kudos to Dr. Shear and Mrs. King! Thank you!!!

I recently switched to this location from a great eye doctor I’ve had for years, due to a new job with different insurance. The 3 times I’ve been here, I feel unhappy when I leave. Dr. Graf is rude and cold, I feel as if she is bothered or insulted when asked questions. And the answers that she gives don’t seem like she has a genuine care for you as a patient. The staff are friendly, but I feel rushed and don’t feel that all of my questions get answered or are welcome at all. This place rubs me the wrong way and I plan to switch to a different doctor as soon as possible.

I was in search of an eye doctor and thought going to a convenient Clarkson Eyecare couldn’t be too bad a choice. When I scheduled my appointment, the woman on the phone was extremely friendly and I was able to get in within a day! I also got a phone call and email reminder about my appointment, which was nice. Upon arrival for my eye exam, I checked in and waited just a couple minutes before I was helped. The exam went incredibly quickly, and Dr. Tubbs was very friendly. He seemed to want to keep things as simple as possible and get me on my way. When it came to paying, I did have a copay and had to pay something extra for the contact lens exam. No big deal. Eyecare is expensive. I did look into ordering contacts through Clarkson and found them to be WAY more expensive than places like 1800Contacts, Costco, and Walmart. I told the lady I was not interested in purchasing through them because of the price difference. She did tell me that Clarkson Eyecare is willing to match competitors’ prices to a point, so definitely keep that in mind. Overall, Clarkson Eyecare is a chain eye care place but they accept all kinds of insurance, and I felt very well care for there.

When I made the appointment, I was clear that I had eye insurance, that I wanted to pay the $ 0 copay (I called my insurance to ensure it was still free), and that I wanted an eyeglass and contact lense prescription. I told them if I saw glasses I liked, I’d buy ‘em or else I’d buy contacts, which I’ve worn in the past.
I got the exam and the contact lense fitting. I found glasses I liked, but the price was really way too high. I was surprised about this, because my company’s vision medical coverage is said to be one of the best. I asked about contact lenses, and was told that with my insurance, I’d be covered for six months of contact lenses. Then they spring on me a $ 39 charge for contact lense fitting and a need for a follow-​up visit (who ever heard of this for contact lenses?!) before they’ll give me the contact lense fitting. It was really low class, in my opinion.
What’s more, during my exam, my eyes were dilated. No one suggested that I have someone else drive me. I even complained to the lady who tried to sell me glasses that my eyes were really bugging me. She ignored me. Then when I left, no one offered me a throw-​away pair of sunglasses for the drive home. It was sunny (even in late afternoon), and my eyes and my head really really really hurt. Fun times.
I complained to Amanda, their VP. She told me that the lady at the office was indeed wrong in insisting on the $ 39 co-​pay. But still, after my second visit to their office, the rude OD Janet Graf refused to give me my prescription for contact lenses. I’ll be complaining to BBB and my insurance provider.

I have had to go through several eye doctors, and Dr. Colleen Shear is my favorite one ever! She is sooo nice and really knows her stuff. Great customer service at this location. You can also conveniently set up appointments online and received reminder emails about upcoming appointments as well, which is handy.

I wasn’t happy with this place. I suspect they make more money on certain brands of contact lenses, and push that brand on you.