Clearwater Pools

I am not quite sure what the other review is saying. I have never had such great customer service or personal attention when working on my pool. Other companies in town just want to sell you equipment and other things I don’t need. Clearwater has been very helpful in solving chemical and chemistry problems in my pool. They have excellent supplies in the store and other necessary items for outside. I would highly recommend Clearwater to anybody.

They had their third strike today. My initial contact with them was about 2 months ago. I called inquiring about an electric pool cleaner. The young lady that answered the phone could not give me any info. She said I had to speak to the owner, but he was busy, so he would have to call me back. Well two months later, no one has called me back. So that was that. I thought maybe it was a sign, that I should not spend $ 1,000 minimum on that. My second contact was last Thursday. I got my panel repaired on my pool, and they told me to get in to a place, get my water checked, remove the metal that I obviously had, etc. I went to Leslie’s, but the employee no showed, so I decided to give Clearwater a shot. There was one woman there. She said there were normally 3, but they were out. So an hour later, she had tested my water, and told me to put 21 lbs of alkalinity up in my pool, among other things. I bought a bunch of stuff. This is definitely partly my fault, because I usually put a fraction of the recommended and test the water. For some reason I trusted her, and my alk is so high, I had to start adding muriatic acid. Ugh. I am so mad at myself. Well I went back today, and they had no one there during business hours at all to test my water and help me out. It was 9:30! They had been open for half an hour! She said how about leaving my water, and someone would call me. What? No! So I had no choice but to go back at Leslie’s. I just added my second gallon of muriatic acid. After the first, I was still 600 ppm over what it should be. I guess no pool places are going to tell you that whatever the printout says, do only half, or maybe even a quarter, and then see where you are. So they are the same as Leslie’s, but Leslie’s has muriatic acid. Clearwater apparently is going to send you to a hardware store to get it. This place obviously does not care about customer service.