Dickey’s Barbecue Pit

Ordered the ½ Barbeque Rib last week for dinner — I was provided with 6 ribs — 4 were packaged together and the remaining 2 were packaged separately. The 2 ribs appeared to be end cuts and tasted sour — I will not return…

Love the food. The pull pork is the best around here! Their Mac and cheese are the kids favorite! And they have self serve ice cream for the kids. The customer service we had was good couldn’t complain about that.

This review is based off a few trips to this location now!
My 10 year old loves BBQ, so we would come here on occasion. (It might be because of the free ice cream)
I bought $ 100 worth of gift cards at Costco for $ 60 around Christmas time. They were running a special. So in that aspect, I was very pleased.
I know BBQ places can be pricey, but I don’t mind it being pricey if you are getting what you pay for! This is how the last two trips went!
Side Dishes: They are exactly that, side dishes. Just normal everyday BBQ sides. You can get mashed potato’s, Mac N Cheese, Beans, etc. Depending on time of day you go and how busy they are, who knows how long they have been sitting in the container.
Meats: They have a good variety of meats to chose from. Chicken, Ribs, Brisket, Pulled Pork, and Sausages.
One trip the brisket was nice. Had great flavor and was full of meat. The pulled pork was nice and hot, great flavor with the BBQ sauce. The sides were amazing. The Mac n Cheese was rich and creamy, the mashed potato’s you can tell had just been made, and the waffle iron fries were made as we waited for those!
The next trip is the trip I would love to forget! The brisket was fatty and barely had any meat. Matter of fact, my son and I wanted nothing to do with it. The pulled pork was cold. I had the two meat plate, so when I went back up to the counter to see about swapping the brisket for non fatty and get warm pulled pork, we were told that they couldn’t do that. Matter of fact, he told me that I should have ate the pork quicker. Excuse me, we are the only table in here and you just cut that for me and you have the nerve to tell me that? Not only was I disappointed with the meats on this trip, the sides weren’t very good either. The Mac n Cheese was burnt and dried out. The mashed potato’s had cold spots in them and dried up sections. Needless to say, we didn’t touch the meat other than the first few bites, really didn’t touch the side dishes except the waffle iron fries that were fresh, and we loaded up on ice cream. A $ 30 dollar ice cream dinner was not what we had planned.
I will go back, but I hope that the customer service has changed a bit and the meat is better.
First trip: 5 stars
Second trip: 0 stars
Equals: 2.5, but rounded up to 3

It comes down to a few things. The quality of meat is low, quantity for price is very high. I don’t mind spending $$$ on BBQ if it’s good. Place is clean, the employees are friendly. The quality, quantity & cost is the bottom line for me.

Very friendly and the food was amazing. This is the first time we ever have went to a Dickey’s. We had pulled pork sandwiches. We ordered a full rack of ribs to eat for dinner tonight! Can’t wait to be hungry tonight!

Great food, free ice cream, good prices, above average service. Brisket is usually pretty good, the sandwiches are awesome and the sides are superb. Can’t complain

This is the worst food ever! I could not be paid enough to eat here! I didn’t think it could ever be possible to mess up barbecue!

I love this place me and my mom come here every time I visit her in discovery bay. It’s so delicious and we get Kids meal but they really fill us up! Love the workers too they are rather nice and this place is clean and just amazing.

As I Put A Review on this site, I Was contacted by the company of” Dickies”! Yet They haven’t Address my concern! Thanks! But No thanks to this” BBQ“Place! Me&My Family, Will take our business elsewhere! And if you Are smart?! & Want” REALBBQ”! Do Not go there!

The food is delicious. The chicken is my favorite. The sided are great too. The bbq beans and baked potato casserole are the best. The employees are very friendly and attentive. The only issue I had is I made an online order and when I got there they didn’t know anything about it. They ended up finding it on the computer but they only had a ½ pound of chicken left and that’s what I really wanted. If it wasn’t for that they would have gotten 5 stars.

This company has kept my friends deposit money and won’t give it back. Return the newlyweds deposit of $ 959.37 now! They cancelled a catering order with more than enough notice, but I suspect the business had already spent their money and none to give them!!!
Corporate has advised them to RETURN the deposit for services they NEVER performend, sooooo if they do not follow directions from their parent company, perhaps they do not follow other rules!!!
unscrupulous in business, probably unscrupulous in health code as well!
AVOID this location and the be sure to tell your friends to avoid them as well!

Remember how I warned you to use a credit card if you were going to place a catering order so you can dispute the charge if you needed to? Well I recently learned that after 3 – 6 months your credit card company can lose «chargeback rights» on the transaction.
What does this mean? It means your credit card can’t help you get your deposit back if the merchant doesn’t respond to the dispute.
Remember how I told you I cancelled due to Shantell Owens unresponsiveness? She didn’t respond to my credit card dispute either. Why am I not surprised?
I STILL haven’t gotten my $ 959.37 initial deposit back even though I cancelled in plenty of time. It has been TWO months since I asked for a refund.
I spoke with corporate. They told us we are entitled to our money. They told Shantell to cut us a check.
Has she?
Nope.
I emailed her on 7÷2÷15 demanding her to refund the money.
Did she respond?
Of course not.
I called today and spoke with her. She refused to speak about the refund with me over the phone. She told me she emailed me back. LIAR. She said «maybe it bounced back» «I will send it right now».
Did I get an email?
OF COURSE NOT.
This woman is a crook. She took almost a $ 1000 from us. $ 1000 dollars that I gave «in good faith» to hold my date and that I thought I could get back if I cancelled in the appropriate amount of time.
I wonder who else she has scammed out of her money. IT CANT JUST BE ME. She owns three Dickeys locations that I know of. Brentwood, Concord, and San Ramon.
Please do not give her any of your business.
Do not trust ANY of these locations with your catering event or your hard earned dollar.
I’ll end this by saying… sometimes I read reviews on Unilocal and I think «well, maybe the customer was difficult» or «you have to take these reviews with a grain of salt».
Believe me, that this is NOT the case with this. Honestly, It doesn’t even matter WHY I cancelled.
What matters is I cancelled 11 days prior to the event date. Her invoice had no cancellation terms. I signed NOTHING saying she could keep my deposit. There was no VERBAL agreement saying she could keep my deposit.
The ONLY thing that had cancellation terms on it was provided by corporate. It stated I my deposit would only be held if I cancelled within 24 hours of my event.
If you are a bride (or anybody thinking about using them for ANY event) and you are still on the fence about using Dickey’s for catering, then please send me a message. I will happily speak with you about my experience.

We thought the food was great. Pulled pork very moist. The potato casserole and baked beans were good too. Very friendly and polite staff. Quick service for my to go order. The only negative is my husband had the brisket and he said there was a little too much fat. Reasonable pricing and a large portion of meat. We will go back.
Yes I would recommend this place.

I came here on Saturday, May 23^rd. I recently had a work lunch in Concord that was catered by Dickey’s and the food was delicious (different location). I couldn’t wait to treat my family to a new favorite of mine. I ordered the picnic dinner (around $ 30). I ordered all brisket and my order was to go. I got home and what do you know… they packed up half chicken and half brisket. So disappointed. I called the Manager and he was too busy to talk to me and the man that answered the phone said he would call me back. No call back. So, I put the chicken in a zip lock and returned to the restaurant the next day. I had my zip lock and receipt in hand. They offered me a $ 8 refund. I was a little offended and thought the customer service sucked! The food is really really delicious. Just check your order before you leave the restaurant.

I wish I could say that this place was good but they completely messed up.
We had a rather large order that was placed by phone for a party and were assured and reassured that the order would all be right. Well what do u know, what a joke, they totally messed up.
Duh. Ok ruined our party.
No not that bad but when we called, they credited back our card but really should have done more.
Oops, ya lost a customer…

I would give no stars but that was not an option. Waited over a half order to order & leave the restaurant. All the meats were very dry & our baked potato was rotten in the center– a black disgusting pit inside. Would NOT suggest visiting this spot!

Dickey’s trolls me again and wins! I give up.
In response to my negative review, the management posted a reply asking me to send them my contact info so they can «make it right». I’m not one to hold a grudge so I sent my contact info to them. Now it’s been over three full weeks with no response. The only conclusion that makes sense is they post these public replies to their negative reviews to make themselves look good and then continue to ignore customer complaints. I should have known better than to think they really GAF.
I should probably give them 2 stars for their trolling skills! Well played, Dicks.

I have never been so disappointed with a restaurant in my life. I placed a catering order on Friday to be delivered to one of my main customers on Monday at 11:30 (plenty of notice)!! Dickey’s in Brentwood completely dropped the ball, never called me to let me know anything was wrong & Mark, the man in charge, kept blaming it on everyone else. I was not only embarrassed to have to tell my customer that the food was not going to be delivered but now I had to regain trust from my customer. My integrity was now on the line. If this is how they conduct business, then I will never go to that establishment again!!! I highly do NOT recommend!!!
I had to rate at least one star but I would actually rate it a big fat ZERO!

Let me start out by saying the food is flavorful, tender, and fantastic. They offer free kid meals on Sunday, a big plus! We always finish our meals off with the comped soft serve ice cream.
My biggest pet peeve is that all of their male employees have lots of facial hair with no beard nets. How is this possible? I’m sure there are patrons all throughout the week, just munching down on some tasty face pubes.
Anyway, two stars down for lack of beard nets.

I’m obsessed with bbq and this place hits the spot. The brisket is so tender but a bit on the dry side. I don’t really mind because I lather it up in their bbq sauce. Same goes for the chicken, really dry. The rolls are perfect for making mini sandwiches. Normally I’m a huge fan of potato salad but I’m not digging the sour cream and dill. Go for the waffle iron fries and coleslaw.
Service is really helpful. My first time here they helped me and explained everything throughly. They know their stuff which is great because I was really confused during my order. I eat here about once a week now