This place gets five stars for pure service. I got some balloons for a 50th birthday party and one of the balloons floated away. I went right back in and got a new one free of charge. They were so nice about it. This place has really great sales too. They had last year Halloween costumes at $ 15 and all the summer decorations at rock bottom prices. This is a great place to go in Brentwood or the Cool Springs area if you are trying to plan a party on a budget!