Jos A Bank

Terrible customer service. The woman helping my husband and son with a tuxedo rental seemed annoyed to answer any questions let alone show pics or samples. They ended up going to Men’s Warehouse which they were later told had purchased Jos A Bank. Could perhaps explain the apathy as their days may be numbered.

Awful customer experience. Buyer be ware. You’ll be better off getting custom made shirts/​Suits. $ 700 jackets at this place. they won’t be in stock and you’ll get an ulcer from the service you’ll get before having to cancel your order 6 weeks later because the incompetence has poisoned the entire supply chain.

Came in and spent $ 2000 on clothes for my new job. They did not have anything in stock so I had to order everything. After a month the order still was not available. On my 3^rd trip back to the store I was told my order had finally arrived. I drove all the way from half moon bay only to learn all my things had not arrived. Instead of being helpful, the assistant manager was highly defensive and was not willing to find a solution, be apologetic or remain professional. After requesting a refund for everything, all missing items magically appeared. Wtf??! Had to return everything after all that drama to buy clothes! Save your money and 8 – 10 hours of you’re life that u won’t ever get back and SHOP SOMEWHERE ELSE!
This place is rated this low for a reason people!!!

I am a successful professional of color having bought four suits from this store. The suits appear to be high quality with excellent workmanship. So this isn’t about the suits. The one star review is based on the snotty demeanor and judgemental attitude conveyed when customers (or some customers like me) walk in from the Streets of Brentwood. It’s not an overt attitude, it more sly but an obvious «why are you in my store look» that I picked up right away. It certainly rubs you the wrong way and is problematic at best. If it’s not an intentional attitude, then more training is needed to correct these flaws. Either way it’s a problem. I’ve felt this with three different employees there, but not the store manager — she seems to be a nice, down to earth person with no time for such games.
I’ll end with two customer service let downs I have experienced.
First one: The suits I purchased were shipped out of state for customization. When I received a call they were ready, they weren’t — none of the suits were packaged for pickup and none of them were pressed after suffering obvious wrinkles from their shipping travels.
Second one: When I picked the suits up, I bought some wood hangers. I wanted one more that had to be ordered and was told by one of the three empoyees referenced above that I would receive a call when the item came in. This was OCTOBER 28^th — remember this date. Not hearing anything, I slid by the store one day weeks later and was told it still hadn’t come in. As I write this review today on DECEMBER 6^th I still have not received that call.
C’mon really??? What’s the problem here?

I couldn’t agree more with Kat! I am an early 30 something professional who is extremely successful in my career, but keep in mind I’m also Latino and tattooed. I walked into this store with about 5k to spend on multiple suits and ties and not ONCE was I ever greeted or asked to be helped. I did notice the stereotypical older white gentleman get catered too. I’m not one to use the race card because my career and success speak for themselves but this place obviously had the mentality of the 1950’s. Its a shame because I do think they have great product, but unfortunately its obvious they’re commission driven and judge a book by its cover. I’ll stick with Nordstrom or Neiman Marcus

This store has to be one of the WORST retail stores in Contra Costa County. in every way possible! The employee of this store clearly demonstrated discrimination against the «younger» adults that walk into this store. My son and a friend were in there looking at suits for an upcoming wedding and was told that «this store is clearly out of your price range and size»…EXCUSE ME?! Who the hell are you to determine what’s the content of his wallet. or his price range. Not only will I report this post here but also to the higher management of this company… BBB, the community, etc.
Poor customer service, poor judgement of character, poor work ethics.

Great service and prices are good when items are on sale, never pay full retail!