Perez Nursery & Landscaping

I moved to Discovery Bay a couple month ago and was unfamiliar with nursery places.
I needed immediately redo our front and backyard. This places happens to be the first I discovered on Internet and I was not happy to see so many «1 star» reviews.
Since I didn’t have much choice I gave it a try.
My experience with co-​owner-​Irma Perez was nothing but very pleasant. I convinced her to come to our home and give us her opinion on what would she recommend (we were in disagreement with my wife-what’s new, right!) She came on Saturday morning! and spent an hour with us– no money attached! Everything what I ordered from her without seeing it, was much better than I expected (she had to order it because it wasn’t there on her grounds present.
I would certainly recommend this place to anybody, who is capable to do some stuff by themselves or hire side landscaper. This is a very busy business and they don’t need a very small jobs or come back to fix something, which normal owner could fix by himself by going to Home Depot.
Thank you so much Irma and don’t be upset with some negative feedbacks, since its part of doing business.

Irma helped me select plants to align with the look I was trying to achieve. Plants were delivered within 20 minutes of the day I needed them. Staff is very knowledgeable. They have a thriving business and offer an amazing selection. Going back today in hopes of picking up an additional palm.

I Bought some palms and paid to have them delivered and planted costing a few hundred dollars. Well they were a no show on the scheduled delivery date. After 3 days of unanswered phone calls and no return calls on our messages, I drove over and talked to Irma. She made some excuse that she lost the order but went to look for it for 1 minute and came out with it. I was told that she could deliver it later that day. The palms were a no show. I went over to the nursery again after she failed to answer or return my call. She was publicly having a dispute with her delivery person and she told me that there was no truck to deliver the palms until later that day and that they would have to be planted the next day but couldn’t give me a time. I paid for the palms to be staked because it is windy in Brentwood. Well they didn’t install the stakes and one palm was leaning in days. I called back and the next day someone came to stake only one of the Palms. I’ve had it with their service and their incompetence in customer service and will not return.

One month after our landscape project started, here is my update: picture worth more than any words can say. The outcome of Perez Nursery’s work is outstanding. Our backyard was full of weds and dirt. Luis and his team transformed it to a stunning Tuscan landscape. Luis understood our desires so well that the finished product is just what we’ve visioned but beyond our expectations. They are easy to work with and go out of their way to get the job done with high standard. Our precious new house has added tremendous value by this remarkable landscape design. We couldn’t be happier.
Thank you Luis and Perez Nursery.

Called Perez Nursery after getting a referral from a local pool company who are friends of mine and also got a thumbs up from friends who used them. I called and Irma answered and I told her we wanted to freshen up our front yard landscaping. She said «how about tomorrow or next Tuesday?», I said tomorrow sounds great! Irma said she’d call me right back to confirm, NEVER RECEIVED THAT CALL BACK! I called a few days later and left a voice mail and STILL NO CALL BACK! Perez Nursery… I guess you don’t need any new business do you??? Not a good way to start out and I wouldn’t give you my business now and will let everyone know.

I wont bother with this company ever… Called about a week ago to get an estimate done no one called back after i had left a message so this Monday i thought i would call back one more time finally some answered. We arranged the time for the next day at 4.30pm…NO ONE SHOWED NO ONE EVEN CALLED. I called them 3 times even left a message to see if someone was still coming out for the appointment. If they cant answer there phone calls or returns messages or even make there appointments i wonder what there work is like… STAY AWAY I SAY. VERY UNPROFESSIONAL.

Love the owner and the crew. Luis designed our whole backyard based on the new pool/​waterfall we put in. His ideas and vision where spot on and the backyard came out amazing. It’s crazy to see how much landscaping makes a difference. We get so many compliments on the triple trunk palms that were installed as well as all the color we now have. We also hired this company to do the weekly maintenance and still have nothing bad to say. His crew is great and know what they are doing. These are not guys that just come to mow and blow… They have done so great that it’s time to redesigning our front yard!

Complete waste of time — I gave them the rope– they hung themselves. They were about 1.5x more than the 4 other landscapers I talked with and never did feel they could do the job properly. Anyone that gave these clowns more than two stars are either family or friends. .. Yeah, believe what you read. it is called a trend — you see a lot of single stars, there is a reason. This is a shady outfit, at best.

My personal experience with Perez Nursery was horrible. If it wasn’t for my outstanding credit card company being able to cancel the transaction, Perez Nursery would have burned us for hundreds of dollars. The products are good, unfortunately their service the worst I’ve ever seen. No follow-​up to my dead plants and trees, no consideration for the delays in getting our new shrubs delivered. Save time and frustration, shop elsewhere.

My husband and I moved and bought a newly constructed home in the area and had the backyard landscaped by Perez. We were very happy with the design and execution of the work. Luis s spent a lot of time working with us on the design and also selection of plants. He also supervised the construction and completion of the work to be sure we were happy with the work. He also checked back with us to be sure that the plants continued to do well and replaced any that seemed to have issues getting established. His people are very polite and responsible and overall we are very pleased with everything. His wife Irma also helped us decide on plants for the yard when we visited the nursery. A great experience and we would contract Perez again if we needed any additional work. The work was completed fast, effectively, and efficiently. We had talked to several other landscapers and decided to hire Luis because he took time with us and listened to what we wanted while other contractors just wanted to throw something together without hearing what we wanted. Perez is the best and knows what works for landscaping in the area. He lives and works in the community and wants to have a good reputation. I do not understand some of the less flattering reviews because we had such a positive experience.

Irma is one shady business owner to say the least. We purchased hundreds of dollars in different plants and trees and a few months later one of our trees had died. We loved the tree so we decided to purchase another one from her. So here is what happened.
I went down there to order the tree and since she wasn’t there, I had to deal with a man who really has no business working with the public since his attitude was anything but nice. He told me he would have her call since he didn’t know anything about ordering. Well a week later no phone call. I called and finally spoke with Irma she said she would discount the tree because it died and wanted us to pay over the phone, I decided to pay in person. When I went down there she had told me the tree was going to be more because they only have a bigger size, which she didn’t discount the new price like she said and also charged me $ 25 more on delivery than what she said on the phone. At this point I wanted to get the tree delivered and be done with this. But NO it wasn’t done she told me after I payed for the tree it will be delivered on a Tuesday, well come Tuesday no one showed up or called, I went down there and she was closed during a business day. The next day I called and she never returned my phone call. A week later she called to say that it came in but the branches broke off and she ordered another one for us. So after deciding that we probably wont get our tree anytime soon we called her back and asked for a refund and to not deliver the tree. No phone call back for ANOTHER week. I finally got a call from the guy we that we previously talked to with the attitude stating that «Irma is so embarrassed she asked me to deal with it and we have been too busy to call». He told me that the trees were in and wants us to still have them. All 3 of them, I didn’t order 3 or pay for 3. After expressing to him that this whole experience has been short of a mess I requested a refund and he became very rude saying he needed our credit card now (over the phone) to refund. Well that just wasn’t going to happen with me, so I went down there to deal with him and he tells me she wasn’t there AGAIN and he doesn’t know how to do refunds. This place is absolutely a train wreck from Irma as business owner to her horrible staff.
A total of 3 weeks and we never got our tree or our money for Irma. All these negative reviews are a true reflection on how she operates her business. Buyers beware if your thinking about purchasing anything from Perez nursery save your self the trouble. Her 4 raving reviews about «Don’t believe all the negative comments» are a joke.

I am giving 5 stars for perez nusery because I am the mom that had troubles with my trees.
Communication is key here! Irma called me right away and wanted to find out where the troubles were and she worked with me to turn my smile upside right again. She worked so well with us that we ordered another 15 trees from her nursery!!! She made very sure that everything ran smoothly for us and at great prices too!
Every business can have a rough transaction, but thanks to Irma for paying attention, she now has us as loyal ccustomers.
I recommend that you at least check out Perez nursery for your landscaping ventures
Happy gardening!
Mary m

Don’t believe everything you read. I went through all the reviews and I’m shock with some of the comments.
Luis and his crew drew up the vision we wanted and gave us the best price. We compared his quote to 5 other landscapers that came over. After doing a cost benefit analysis we decided to go with Perez.
In less than 2 weeks we got our tropical backyard with trees they ordered to bring in. They staked all the tress down to ensure it is stable. He then picked the plants we wanted. Coming from Hawaii I definitely was selective of the plants and really emphasize to him our expectations.
And that’s what it boils down to — if you want the best deal compared to other over the top landscaper you will need to put in some effort because this is a family business. When you visit the nursery there is no administrative assistant so you can’t be expecting that leaving tons of messages on their cell phone is going to work in your favor. I basically showed up at nursery, called if needed and address all concerns and questions in person face to face. If I want the yard I want I make it certain I’m involved.
In the end, my husband gave a little more to them to show his respect and gratitude because he was very happy and my son is happy to have a backyard he can play in.
If you don’t want to feel that someone just wants your money and trying to pressure you to spend more I would choose Perez. I can add to my backyard if I want to and at a later date… it doesn’t have to be everything up front. We just bought our house so we are budgeting all costs.
Much Mahalo to the team at Perez Nursery.

One of the worst landscaping organizations to do business with. Last year I paid them around 4k to put in new sod and bender board. They were quick to get the job done. A few weeks later sod stated dying in several spots. Tried to call them to get replaced sections. After two weeks of calling and texting the owners. They sent out a worker with dead sod to rip and replace those dead sections. Called and stated that was unacceptable, they never did anything about it. Recently my sprinklers have an issue they do my maintenance, cannot get anyone on the phone. I’ve called and got the mailbox is full and cannot take messages. Luis phone always goes to VM. I love how they are Johnny on the spot to do a 4k job and get paid but can never follow up to take care of their customers. I’m still debating on taking this situation to small claims. My attorney thinks that I should.
Believe me there is nothing falsely stated here.

Irma is great! She was so helpful in helping me design my perfect shabby chic garden!!! She was so resourceful she helped me find David Austin roses which are very hard to find at this time, ordered in the prefect colors and gave an outstanding price! With her help I transformed my house into a garners dream! Her knowledge was exceptional and she really got what we were looking for! Her service was exceptional prices amazing! We will go back for ALL nursery needs!

Scheduled 10am appointment with Irma a week in advance, and confirmed it one day before the date. On the day of appointment, no one showed up so called Irma and she said her husband is running late, but she will call me back in half an hour to confirm. So, basically whole day went on phone-​tag and no one showed up nor any follow-​up calls. Wasted whole day of my time that I could have used for other chores. Not reliable at all!

We interviewed several landscapers to completely demo and redo our backyard based on a landscape designer’s plan. Perez offered the most competitive price. This is partly due to their nursery business which allow them to purchase plants and materials at wholesaler prices.
We agreed upon a date to start work and Perez showed up on time and worked diligently over the course of a week to transform our backyard. The results looked great when they were done.
Luis Perez can be difficult to get a hold of at times which can be frustrating.
Several of the plants they planted weren’t the correct type and a couple died. They eventually replaced them at no cost to us. One word of advice is to withhold enough money at the end of the project to make it worth their while to wrap up the job.
They were suppose to remove white rocks from the flower beds the previous homeowners had put down instead of mulch. Whenever I try to dig a new hole to plant something I run into a layer of white rocks 3 inches down. Perez didn’t remove the rocks they put new dirt on top of the rocks. BAD!

Luis and his men left a short while ago after completing our backyard and I can not be more pleased with what he has done.
In six days, Luis and his men transformed an embarrassing mess of weeds, dirt and dust into a showpiece. The yards were cleared, soil moved, trees trimmed, roots cut, two patios were poured, sprinklers put in, 15 yeards of topsoil integrated, plants inserted, mulch spread and then everything power sprayed, even the sides of the house!
My ideas were poorly thought out but Luis listened to what I was saying, incorporated what I was thinking into a workable plan and made suggestions based on what he thought I might like. He had to work around an old concrete job and made it look as if the two contrasting cement jobs were part of the plan!
I can’t say enough good things about Perez Nursery and Landscaping. If you have any questions, do not hesitate to contact me.
PS: I should probably add that I did something you are not supposed to do to hire someone for a job of this size: I accepted only one bid. After looking at Unilocal,I contacted 2 contractors and I called a third based on the recommendation of a friend. All three came out on time, were professional and knowledgeable.
When we were ready for a second appointment to discuss costs, I called only one contractor back: Luis Perez (a Unilocal-​based recommendation). Based on our first appointment, I knew I would not be able to find someone who generated more confidence and competence.

I am so happy that we chose Perez nursery. Luis was wonderful to work with and very patient with me. He had excellent knowledge and suggestions to bring my dream yard to life. His crew worked so hard and did fabulous work. They were able to match our existing walk exactly to the new patio and steps. Everything went smoothly and they worked fast. I would highly recommend this company.

I love this place because it’s a no fuss nursery, you cant beat the prices and the owner is really helpful and willing to work with you. She made 2 separate orders for me and I received both within 1 week. She also is great at giving discounts! Not much of a large staff at all, but i was still helped quickly. The owners son I believe has the landscaping business and he did two separate jobs on my street, they look amazing and I can’t wait for us to be able to start ours.