The UPS Store

The place is dirty, and the people match. No eye contact, no greeting, no thank you. If you are just dropping off a pre-​labeled package, this place is fine. If you want to deal with a business that is professional and appreciates their customers, keep driving.

I was reading all of the reviews, but this location was closer and I thought if it is not good, I will go to the location on 2^nd. I walked in, the lady was assisting someone and a fellow from the back came up and helped me. I had a pre-​paid label and just wanted a receipt. He did it cheerfully and did not have a problem.
Give this place a chance, maybe they have had a change in management, especially if it is closer to you.

A notary is intended to make sure that you are the person signing the document. They do this by verifying your ID, taking your fingerprint and witnessing that you are the one signing the document, an important service, however they are not there to give instruction on how your document should read.
After waiting 20 minutes to have a document notarized. The Notary looks at my document (a form from Charles Schwab) and she starts to inform me how the form should be filled out. The form was complete and was filled out EXACTLY how Charles Schwab wanted it filled out.
I have had at least 50 documents notarized over the years and I have never had a notary tell me how my document should read. I drove down the street to another Notary who was happy to notarize my document without comment.
I can NOT recommend this particular UPS store for notary services, for me it was a complete waste of time.

I printed a form from the Department of State website for my husband to sign to allow me to get passports for our children, since he works and cant be present. I called to make sure a notary was available, and she was. He went down there, with the completed form, and the notary said this form was outdated. I printed it that exact day! She refused to sign it and added some random page to a legal document! What the heck? I had a document for you to sing, you cant add and amend a legal document. Sign what you were supposed to sign! I am headed down here in the morning to ask for my money back since she lied and didn’t give my husband the notarized signature he needed. If you need a notary, find a reputable one who does their job.

Be ready to wait. I waited 30 minutes in line and then waited another 20 for help because the women kept going to the back and answering the phone. And ringing other people up because it would be faster than doing my livescan. I finally had to ask her to finish mine so I could leave.
Doesn’t know what she’s doing. Other workers were rude I will not be back

I’ve been here several times for my job and important mail that needs to go out. The lady there in the mornings is always a bit rude. I gave her at least 5 chances before I wrote this review. I always need a drop off package receipt for my job. It is required. She told me its just a paper with the tracking number and I can just write it down. I said this is important and I need the receipt. She didn’t say anything after and turns her cheek while giving me the receipt. She is horrible.

Alex is so fast and efficient! All my questions answered, items shipped, and I was in and out and on my way. Yay! I will definitely use this location more often.

I just realized that I had used this UPS Store back in 6/2011…well, I will have to say that nothing has changed.
A person went in the store for me to drop off some packages, the delivery itself was very simple, I was to just give the address to the UPS Store Employee to send off the package. You may ask why the person dropping off the packages didn’t do that, well it’s because I did not have the shipping address until later and I was away on a business trip… there, explained! LOL
The lady from the UPS store got on the phone, I explained to her the reason for the shipping and where the package needed to be shipped to, I had to repeat this 4 times with her, the process started to become more of a problem that it really should’ve been.
Then after all that, I stated that I would be paying with a credit card, she stated that was fine and would need a copy of my id and credit card to verify it which was no problem and would do it immdiately. She then began to get rude and state the process again which I had no problem with and said «let me give you the card number right now and then go to the computer, I’ll scan and email you the verifications»…she denied that process claiming her system would time her out… I explained to her the longer she kept gabbying on the phone, the longer this would take.
I finally gave up, I asked her name and who her boss was. She refused to provide me with her name stating she was the owner and that UPS won’t do a thing to her because of the fact she’s the owner and hung up on me.
Well we’ll see about that… but then again, by the looks of her feedback, I guess this explains her lack of respect and the way she does business… GUESS WHAT LADY… THERE’S ANOTHER UPS STORE IN BRENTWOOD ON BRENTWOOD BLVD, YOU’RE NOT THE ONLY ONE!

Had a prepaid shipping label and just needed to drop off the box. They charged me $ 1 to tape the box for shipping. Literally a 6″ piece of packing tape. I understand that tape costs them money but as a courtesy and to gain future business from me I feel an exception could have been made this one time against the «policy». I paid my $ 1 and will never return to this store again.

I just started using this UPS Store and am 100% satisfied. There is about 8 or so people working there and all of them are very nice.

Excellent customer service. I needed to ship internationally overseas, so I went to this ups store. And they were able to quickly and accurately fulfill my needs. They made the process fast and simple, while showing excellent service. I was very satisfied with the service because they went through everything step by step. I checked with my package once it reached overseas, and i was happy to hear that everything was great. I would highly recommend this location for international shipping, or any shipping needs.

I would give this place negative stores, but unfortunately that tool is not available. Do NOT come to this place. They aren’t friendly. One of the two ladies looks lost. They are slow, plus they want to charge $ 20 to ship a pair of shoes that aren’t even 3 pounds. In conclusion, don’t go here because of their expensive shipping and being unsocial. Other UPS stores ship for less and the post office shipped my shoes for $ 7. Don’t go here, unless you are smoking something like the employees, who work there.

Dropped off two packages this morning. As I walked in, I said «Good Morning I am just dropping off and they are already labeled to ship.» I then waited for some kind of acknowledgement —Nothing! So I Thanked her and left. As I drove by I noticed my packages were still sitting on the counter. Feeling uneasy about leaving them, I parked went back in and asked her for a confirmation receipt… her attitude was as if I was wasting her time. I will not be returning here and that is very unfortunate because it’s so close to my home.
Is it too much to ask for good manners and pleasant customer service.

The gist of this review: The Notary lady is unpleasant and clueless. She doesn’t know how to communicate effectively with customers.
I have spent hundreds of dollars at this establishment shipping items to my sister who lives in Sweden. The guy who usually helps me provides excellent service.
This place has recently left a bad taste in my mouth because I needed one page notarized. The lady that handles the notaries perused the half page of content on my page of paper. She was mumbling something to herself and then to me (her communication skills were sub-​par). Perhaps she just received her notary license because it turned out that she did not know how to notarize my document because of the way one line was written (it was perfectly clear to me). I had to really dig to figure this out because she was unclear in her explanation and she was very short with me.
She called her notary ‘subject matter expert’ (SME) for assistance. She made a photo copy of my document to show her SME. After that, she just left me hanging and started helping other customers. I had to proactively ask her if she was going to call me once she found out more information on how to notarize my document. She took my phone number with zero enthusiasm (complete bitchy dead-​beat). She never called me back and it has been over two weeks.
This lady needs training and perhaps more work experience in order to provide top-​notch customer service (as well as learn how to communicate clearly). I walked out of there totally confused as to why she could not notarize my document. On behalf of this clueless lady, I will personally not do business here anymore (I am the most mellow and friendly guy too). I feel all the money that I have spent here has gone down the drain. It is fine that she did not know how to handle my miniscule document. What bothered me is how she treated me as a customer.
I went to another place to get my document notarized. The guy knew what to do with confidence and attached an official California notary document, I provided my thumb print and was on my way. All my shipping and mailing needs will be done at this place moving forward.

lol interesting reviews about boxes.
anyway, in the past i’ve dropped off some rented books to return w/​prepaid postage for chegg here w/​the box it came with & they taped it all and sent it promptly.
i found out they had document shredding under the ‘shred this!, llc” via the ‘shred this!’ hotline and that it was a good deal to just drop off the documents to be shred (instead of it being picked up or shred in front of me). i just paid the said amount after the personnel behind the counter weighed it. (i shoved all the documents in a plastic bag that I have accumulated over time). i looked at the dude punch it in and it’s just $ 1.75/lb which is not too bad :].
thank ya’z~

So, I go into the UPS store to ship my Xbox 360 with the 3 rings of death. I have pre-​paid shipping so I figure I’ll buy a box and let them package it for me. So I ask how much and the lady behind the counter says «24». I look at her confusingly and said «24???» She then says «dollars…24 dollars» I took a step back and gasped. Seriously??? 24 dollars for a box and for them to wrap it and seal it? Holy Crap! I thought. No effin’ way! Then I said «no thanks» and walked out. Wow! I then went to the UPS counter at Office Depot in Berkeley near to wear I work to check how much they would charge me. And, get this, …drumroll… $ 2.19. Yep, you heard me, 2 dollars and 19 cents. Good to know.