Walgreens

Pharmacy way understaffed if you go in side 30 min wait if you go threw drive thru 30 wait. what the f??? Every single time. hire more freaking people! I will never return to this pharmacy

since this pharmacy is by my house I decided to give it a try. Big Freaking mistake!!! I figured the first time i’d let it side. Now I’ve been going for over a year. It just seems to get worse and worse. There is ALWAYS a line no matter what time you go. The blond chubby pharmacist is the WORST! when one of the techs go to her with one of my pain meds, she looks at me like I’m some drug addict trying to score! What the worst was when I over heard her telling a tech «oh …her again? she must be selling them» THAT pissed me off! I’m a freaking CANCER patient!!! I dont even refill them right away! You can not trust them ether. I went in for one of my meds thats very expensive. that blonde pharmacist was working when the girl at the counter went to her and asked about it. she came back and said my insurance denied it. I called my insurance right then and there and they said not only did they NOT deny it, they already PAID the pharmacy 2 days ago!!! When i told them, magically my meds were ready. I usually dont complain, but this is getting crazy!

Understaffed place!!!
This is my last time getting medicine from this pharmacy. I am finally getting my son’s medicine after 4 days. Every time I show up here there’s a long wait
Just hire more people

Absolutely the worst pharmacy in town. They are understaffed in the pharmacy at all times. Be prepared to wait at least 30 minutes in the drive through or walk in. I put up with it for a year and I’m finally done with this place, switching everything to CVS.

20 minute hold with the pharmacy department just to request a refill on medications. Unfortunately my health plan from work is only contracted with Walgreens and rite aid and there is no rite aid in Brentwood. Every time you go to the pharmacy it’s always busy here, they can’t handle the volume. They may need to expand or find a way to improve their service.

This place sucks. Over an hour on hold and then it hangs me up. So i go into the pharmacy and the wait line is down the aisle and almost another hour wait and then to add insult to injury they have been out of stock of Albuterol for iver a week. Wow, Walgreens, this store has gone to shit! Even the girl who works at the pharmacy told me she would go somewhere else as well. So I will… just to note they can’t keep any decent pharmacist there, and the only one left is a blonde heifer of a woman. She is the rudest and slowest one there. They need to fire her…

I usually don’t write bad reviews but this was beyond disappointment. Last Monday, I brought my prescription at 11am to be filled, since I was recovering from the flu I wasn’t in a hurry to pick it up right away. I also asked the tech for a refill I get regularly and was told that it was a day too soon which I’m fine with. I was told that my meds would be done in 1 & ½ hours. I came back at 7pm the same day to pick up my meds waited 45mins in the drive through just for the tech to tell me that my meds weren’t ready!!! What were you doing for 8 hours that you couldn’t fill two meds?! That tech gave me some poor excuse about how the pharmacist needs to go over the prescription since its control. I’m a tech myself and I’ve worked at a busy retail pharmacy so I tried to be understanding but 8 hours and none of my meds are ready!!! What if I was dying??? C’mon! What made it worst is when they finally gave me my meds I wasn’t offered a consultation, I had to ask for it. SMDH!
Fast forward to today, decided to go inside to pick up my refills I request last week since I’ve been getting automated calls that’s it’s ready. Off course there was a line up the wazoo. About half hour to waiting in line, the patient in front of me asked the pharmacist what happened to the other tech that was helping the counter. He rudely answered that she was on break. Why wouldn’t she tell the next patient that she has to go on break instead of being right back? The pharmacist did not once apologized for the wait and told the patient to just wait. He was simply and utterly rude. The same tech who helped me last week was at the counter and also helping the drive thru, set up for failure right there… While a second pharmacist was sitting on her ass. By the time it was my turn the tech looked worn out, felt bad for her. Gave her my info and she says there’s nothing ready for me… At this point any feelings of empathy and understanding is out the door and all I see is red! I’m raising my voice now and told her that she was the one who told me it was a day early to pick up last week, I’ve been getting phone calls all week, waited in this long ass line just for her to tell me that she doesn’t see the request!!! Are you fucken kidding me! She disappears to the back, I hear her explaining to the pharmacist and 5 minutes later she has the meds in her hand. She rings me up and did not apologize for the anything!!! I’ve used this pharmacy since it first opened. Believe me when I was say it has gone extremely downhill and looks like there’s no turning back. I’m beyond in disbelief, the damage is done Walgreens! You’ll get no more of my business! Disappointed and disgusted by your service, attitude, and lack of ethics. I rather ingest cyanide than endure that painful experience again.

I was on the phone 3 way to get a hold of someone at pharmacy department for one hour. Average wait time is 45 minutes in side of the store at the pharmacy. The workers look like they don’t know wat they are doing. The management change created a lot of hassle.

Walgreens used to be the best pharmacy — quick, friendly service.
Now they seem to be the worst. The lines are always incredibly long and the service extremely slow. This seems to be true at lost locations now.

Almost 30 minutes in the drive thru for prescriptions!!! Time for a new place.
40 minutes!!!

Walgeens has lone been a «paradise lost» for alcohol when they discontinued it’s sale.
most recently, a recent root canal remnded me i needed to floss my teeth more.
so i brought something here try (3ish). samples given to me quite pricey; .40/​piece
gpt lost looking in the aisles, clerk told me the aisle
3ish star.

Rude, unprofessional, unfamiliar with own system and shockingly slow– 2 – 3 hours to fill 1 small bottle of pills. Walgreens used to be a high quality, reliable and trustworthy pharmacy but not anymore.
I’ll look for a different pharmacy.

The staff are nice enough, but this location has extremely short hours for a big chain pharmacy. The pharmacy is closed at 6 pm on Saturday and Sunday (and doesn’t open until 10 AM on Sundays). It’s also periodically closed at midday for lunch – they put up a sign saying they can’t be open if there is no licensed pharmacist on duty. However, that doesn’t explain why they apparently have insufficient pharmacists! I thought that perhaps it was a franchise operation, with an overly cheap local owner, but it appears that Walgreens are all corporate-​owned, so I have no explanation. (The short-​staffing also results in the longest pharmacy wait times and slowest service I have ever encountered at a Walgreens.)
In addition, they’ve repeatedly been entirely or partially out of a medication that I needed, resulting in additional delays. This happened to me once in a blue moon at my previous Walgreens, but it’s happened way too often here.
This is all apart from the typical Walgreens issues – not receiving refills from the doctor, multiple/​confusing/​contradictory emails and phone messages about refills, etc.

I love this Walgreens! The customer service from the managers, to the cashiers, to the ladies in the beauty department are ALWAYS friendly and helpful. The shelves are stocked well. Edgar in the pharmacy department is the best. He is so nice and always working hard to get your information correct when it comes to your medicine and doctor info. I will have to say there is one girl that works in the pharmacy department that I absolutely dread when she is working, she has the biggest attitude and very rude to say the least. You would know by just looking at her. She needs to go. Besides that keep the great work!

Wow. My wife just got discharged from l&d. Very rough labor. This shirt Asian women basically tells her that she doesn’t see her scrip and blows her off with an old fashioned eye roll. Keep in mind my wife is in a lot of pain. Obviously shaken from the whole ordeal. She comes crying and shaken back to the car.
Then I walk in and they try and shoo me off. Uh uh. Not happening. I get on the phone with the hospital and they call right away. She told me her name was Jennifer. Well Jennifer, guess what? I am going to call tomorrow and speak with the General Manager. If you like your job, you better learn what CUSTOMER SERVICE is about. Because you might lose the one you have now… i don’t use the «c» word at all. But she definitely qualifies.

This review is for the pharmacy. The worst customer service I’ve experienced in a long time. After my daughter’s surgery on 03/​17/​2014, the doctor called in two prescriptions. These were called in at 3:19pm. I arrived at the pharmacy around 4:30pm and was told they never received a prescription. My wife called the doctor who looked at his notes and confirmed he spoke to Kristen at the Walgreens pharmacy at 3:19pm. The doctor called the pharmacy and spoke to the manager who advised Kristen had not documented or filled the prescription and had already gone home. He told the doctor the prescription would be ready at 6:00pm for pickup. I drove back to Walgreens and arrived at the drive-​up window at 6:05 pm. I was told they still needed to fill the prescription and to please come back in 20 minutes. I returned after 20 minutes and was now told they could only fill one prescription and the other would be a partial. I was told I would have to come back the next day to pickup the remainder of the medication.
Not once did anyone make eye contact with me or apologize for the issue. Each time I arrived at the drive-​up window I was asked what I needed then the person would just hang up the phone and walk away. When I asked if they could locate the remainder of the medication at another Walgreens location she would just point at her computer screen and say with sarcasm, I can see every store and no one has it (which I later found out was a lie). Very rude.
The next day at 9:12am, my daughter got a text from Walgreens saying the rest of her prescription was ready. I had a doctor appointment so I did not get there until 2:50pm. Again, the young woman who helped me was rude and dismissive, telling me I ordered the remainder of the prescription too late in the day the day before and therefore they probably could not get anymore of the medication until tomorrow. It wasn’t until I told her what had happened the day before, and that my daughter was supposed to take her next dose of the medication in the next couple of hours, that she agreed to at least try to find the medication. She said she would call me if they found some more. When I asked why my daughter got the text notification that the prescription was ready for pickup she said sarcastically «I don’t have any control over those notifications». Again, no eye contact, no apology.
I did not have much confidence they were going to take care of us so I then drove to the John Muir Surgery Center and asked for their help. They were great (even though this was not their responsibility). The administrator got on the phone with the doctor and then with Walgreens. When she contacted the Walgreens across the street (Balfour Rd. near the HWY4 Bypass) they said they had plenty of that medication and did not understand why I was not sent over there. They told the administrator to send me over and the rest of the prescription would be ready in 15 minutes. So I waited about 20 minutes and drove into the drive-​up window. Again, the woman who helped me did not make eye contact and asked what I needed. When I gave her my daughter’s name she typed in the computer then hung up the phone/​mic and walked away without a word. Maybe this is how they’re trained on customer service. It was clear there was no prescription in the computer. After a few minutes, someone walked up and handed her a hand written prescription and I could see my daughter’s name on it. I was then told the other Walgreens on Lone Tree had the prescription ready and received a phone call from them at the same times saying the same. I told the woman I did not want to drive back across town again and could I please just take the one she now had in her hand, filled and bagged. She explained I would have to pay my co-​pay again because the other Walgreens would not let them charge them for it and they would have to treat it as a separate prescription. At this point this woman did become much nicer, and apologized. I paid the co-​pay just to be done with the whole ordeal.
I will now start the letter to Walgreens Corporate headquarters.

This pharmacy is extremely slow. I’ve experienced sluggish pharmacy customer service 3x in a row — so it is definitely time to switch! I come up to the counter and 2 pharmacy clerks chatting by the register all of a sudden make their way to the back and not even make eye contact to acknowledge me and a 2^nd customer. Expect an extensive wait here. They are under-​staffed and need extra training on customer service. Don’t count on your meds to be ready in an hour here… not even close.

This is my go to place for random necessity. From cough medicine to chap stick to water and birthday cards. Everyone that works here are pleasant. Having a redbox here is a plus !

Walgreeens is a good store, for some reason they always have a «cheaper» feel to them (like a Target, but dirtier?) Weird right? They are good for photos, primarily what we go there for!

I frequent this Walgreen’s a lot post-​workout at Diamond Hills. Here’s how a typical visit goes:
1. Go to the refrigerated section to find the best zero calorie/​sugar free drink that suits me at the time. My top picks: a carb free Monster (the blue one) or a Vitamin Water Zero.
2. Go to the magazine section and see who’s on the cover of Women’s Health, Cosmo, Men’s Health (Ooh la la), and O Magazine — JUST KIDDING about O Magazine. Oprah’s in front of every cover except for that one time she let Ellen Degeneres be on the cover with her. How generous of her.
3. Walk up and down the candy aisle for about 10 minutes trying to decide on which candy to indulge in. Yup. Not even 5 minutes out of the gym and I’m already thinking about candy. My mom just told me last night after devouring apple pie and ice cream, «Grace, I honestly don’t know how you lose weight.» Well Moms, I don’t know either.
On this particular visit, I came up empty-​handed in the candy aisle. I approached the counter and the super nice cashier guy asked me, «Would you like to buy a Wonka Bar? You could win a golden ticket.»
HUH? Did I step into Charlie and the Chocolate Factory all of a sudden? Instantly, the song «I’ve Got the Golden Ticket» played in my head. It was then I knew there was a very good chance I was leaving with one of those bars.
I got the milk and white chocolate swirl. So delicious. But no golden ticket. Maybe next time…