Midas

I went for a brake pad replacement under their warranty. They tried to sell me over $ 1,200 in additional unnecessary work. I had just had the items check by the dealer 2 days before, or I might have fallen for it.
The manager changed from «You must do this» to «It’s only a recommendation based on mileage». The 90 minute repair took over 3 hours, even though they did less work than what was estimated when I made the appointment. Their tech decided that the rotors did not need to be turned, saving 30 minutes off the estimated time.
When I went to leave I noticed that one of my hubcaps was loose. I had the tech check it. With the manager watching it virtually fell into his hand. It was clear that one of the clips had been very recently broken. I asked the manager if he would replace it. He refused saying that it was only plastic and it was Toyota’s fault for the design. I said I’ve had the car fixed at Toyota and Pep Boys and never had a problem of this sort either place. This has happened before at this same Midas.
I should mention that they charged me for a «kit» for the brake pad replacement. The kit was the same price other places would have charged me for the pads. So much for the lifetime warranty.
I was on my way to work when my cell phone rang. The tech had forgotten to put on the inspection stickers. They wanted me to come back. I asked them to credit my card for the state inspection. The service manager refused and insisted I return so he could put the stickers on.
I did go back after work to get my stickers, but it was the last time they will see me.
Followup: The owner contacted me. He offered to replace my hubcap — I accepted the offer and he said they would call me. That was over a month ago and I’m still waiting.

Came in for an 8 am appointment, my truck went back at 9 am. Needed an oil change, tires rotated and a look at the muffler because it sounded loud.
As the waiting room filled up, and other people started asking me what time I came in, because their cars were still waiting to be pulled in way past their appointment times, frustration levels were high all around the waiting room.
As it turns out, my truck «needed» over $ 1500 of repairs. As luck would have it, the only guy that could fix it, hadn’t rolled out of bed… or rather «a personal sitution «that made it hard for him to get to work before noon on a Monday morning. He would be in any moment. (which translated to about an hour after playing 20 questions with the manager)
I had them take it off the rack, and then watched my truck outside, engine running and door open for 20 min, because the guy kept organizing his charts, and taking phone calls, as I stood at the desk waiting to pay for the oil change.
I went to another service center (NTB in Bethel Park) later in the week and told did not need the repairs.
STAY AWAY!

Came in here over Christmas break to get the brakes checked.
Not only were they open the day after Christmas when many places in the neighborhood weren’t, but they were extremely kind and honest.
They discovered the brake problem wasn’t anything serious and reassured me it was something easy and inexpensive to fix.
To top it off, they did this repeatedly with other customers. Showing honesty. Not trying to rook people by creating more problems that didn’t need to be solved.
We are conditioned not to trust mechanics and figure we’re going to get ripped off. But these guys shine like a beacon in the darkness of deceit.
They did a great thorough job, too.
And have I mentioned they were honest ?
If I still lived in Pittsburgh, it would be my go-​to place.