Extra Space Storage

5 stars for this storage facility for 2 reasons: the staff and the parking situation.
Unlimited free parking spots, clean facility, easy to drive in and out for load-​in, and Managers Jim and Alexi are the best. They are constant professionals and always willing to lend a hand to make sure storage customers are satisfied.

Excellent service and security. I am very pleased. Thank you

Great location (across from u-​haul, cvs, gas station, and dunkin’ donuts), great price, and good hours. The carport is very helpful during move in and bad weather. Make note: second floor unit means you access it from portable stairs, so be careful with heavy items.

Way too confusing with the pricing. Beware of climate control vs. heated, and if you’re not on the first floor, assume you’re going to be in the basement. The web prices are completely misleading – I started in on a room, reserved, but on talking to the operator more, realized it was in the basement. I asked if it was damp at all, he said absolutely not, it’s climate controlled. Then I said I’d bring boxes by, and he said if they’re cardboard, let him know, and he can help me with storage crates to keep the cardboard above the floor since otherwise they’ll get wet. Go figure. Super nice operator, but the business model is really annoying. I’d rather just see the price up front. I can believe the other other positive reviews that rave about the actual employees at the site, but given that I couldn’t make it past the corporate sales sleaze, I have to give a 1-​star.
If you absolutely need storage, I would recommend going to these sites first, finding the room you want, and getting a price on it there. And budget an extra $ 50-​$ 100 over whatever final price they give you. Then you’ll be happy. It’s all about setting expectations.

So I don’t rent here personally but my company does-​so I’ve been to the space several times. It has many different sizes for units and the workers seem helpful. They also have trolley and dollies to use when carting stuff from your car to the unit.
A couple words of caution-I’ve heard they will raise prices a couple of times a year… but I was told this is with in their rights to do. Also-​be sure to have your pin info on you b/​c sometimes the company guys are not always there during business hours and without them you would be unable to get into your unit.

With several days between the time I had to move out of my last apartment and the time I could move in to my new apartment, the only option I had was going to be to put my belongings in storage for a time. Extra Space Storage thankfully had a unit available at the 11^th hour, and I was able to move my stuff in with a minimum of fuss. I’m a pretty neurotic guy, but Ray (the manager on site) put me at ease immediately, even after the power temporarily went out on North Beacon Street. He was personable, friendly, explained everything to me clearly and was very helpful to the moving company I’d hired. I worked retail for ten years, and Ray is one of the better customer service folks I can remember ever having encountered. Not to mention the unit was clean and affordable. I’d definitely use these guys again.

Shopping around for a storage unit in the Brookline/​Brighton area wasn’t easy. After visiting a rogue’s gallery of self-​storage options, I finally made my way to Extra Space and found exactly what I was looking for: a convenient and well-​priced option.
This Brighton location is situated near WGBH’s headquarters and is directly across from a UPS rental site (ie– nearby rental trucks and boxes!). Street parking is generally available and there’s a car bay with rolling security door for when you want to pull straight in. As long as you keep your code handy you’re able to get in after hours, which makes it easy for those of us with odd schedules.
Like many younger Unilocalers, I opted for the more, how should I say…“competitively priced” unit. In other words, a small cube on the upper level (reachable by ladder). It’s just enough space, though, and definitely fits my budget.
The staff has always been helpful and courteous, so they get full points on that front. Overall I’ve been very happy with my experience there!

I both love and fear Extra Space Storage. As I was traveling between 3 apartments in the month of August (because that’s how I roll when people get crazy), Extra Space was where I kept all of my rat-​packing-​life.
From start to finish, this place was pretty great. GO!
Start = New apartment fell through/​Old apartment got rented. Trish = Screwed. Realtor = Saved the day (but that’s another review). Trish = Breathed again but needed to find a storage unit.
After perusing some Unilocal reviews, I realized that no one has really had a good experience with a storage unit! GASP! Does that mean. gulp. I need to try something. gulp. without Unilocal’s help? I settled on this ESS because it was between my sublet and my new apartment. I called them a week or two before I needed the unit (because that’s how much subletters rock) to see if I could grab some space. Although you can usually book with ESS online, you can’t with this particular location (you mean I need to talk to humans?). No one was picking up at the local office, so my call got redirected to the national line. I ended up getting the last unit at this location and a nice discount on my first month («free» with fees and a free lock). The woman was overly friendly and chatted me up about the gigs on my Gmail account (random but I do have a soothing phone voice). I gave her the skinny about GChat, Calendar, etc. cuz you know, I’m all about a positive symbiotic relationship. She said the unit was «above ground». I thought cool. I’m all about being above ground. Now all I had to do was go and sign the lease at ESS.
The manager on duty was friendly but curt with a dry no nonsense humor. I liked it. «No band practice. or livin’ in the unit.» HAH It was like a ridiculous Bebe’s Kids list, but reasonable (heh). He showed me the space and oh. oh man. Don’t get an above ground unit if you’re scared of heights. It’s kind of high up with metal step ladder access (see pictures). The ladder does lock down so you won’t go rolling, but it’s still sort of wobbly at the top and I know of one ladder that is shorter than the others so it makes it more difficult to climb into the unit. For the price, it’s definitely MORE than enough space (or. if you will. extra space). The manager told me that if I needed to move out early, to give them 10 days notice and I could qualify for a refund! Slash, if I needed another month, I could pay online. Sweet, because office hours were hard for me to make on the weekdays.
Alright, so let’s get down and dirty with the facilities. There is a garage to pull into but you have to jump out of your car to punch in a security code. A bit of a hassle, but if it’s raining it’s a complete lifesaver (even if it only fits 2 – 3 cars at a time). There are long dolly carts (the kind you see at Costco for lumber and larger items) at your disposal. There is also a hand crank machine to get stuff into the higher units. It carries about 100 lbs, so don’t eff around and crank your friends up and into units. Not like I did that, there are cameras. Slash, try and use gloves with the crank. I’m allergic to some metals and it got all over my hands. My skin gave me the double middle finger that night and I had an allergic reaction the first time. Second time I washed my hands immediately and I was fine.
The whole area is light/​motion censored. so if you’re coming in late night (units are available for access 6AM –10PM and office hours are standard 9−5/6ish Monday — Saturday) all the lights will be off. You have to be like, ¹⁄₃ of your way into a room for the lights to turn on and it can be DAMN scary. Also, don’t sit still for too long because the lights will go out on you. One time I was by myself and had to repack something into a suitcase on the floor and all the lights went out. I waved my arms but ended up doing a lap to get the lights fully on. I nearly crapped myself. BTW, there is a bathroom. just follow the blue arrows (and wait a minute once inside because the light takes a second to warm up after you hit it). There is music pumping into the units so it’s not like it’s super quiet, but hyper-​stimulated me and my childhood of watching scary movies usually kicked in and this place creeped me out on more than one occasion.
Finish = Moved out of my unit before the 15^th (mid-​month is the last day you can qualify for a refund), took my lock, two managers called and told me I’d be getting $ 60 back. Word to yo mothaaaa. Or to mine since I had to get a teensy bit of help from her (never get stuck between 3 apts).
PS — Weeknights are best. Weekends are a bit busier and there are only so many step ladders/​dollies when everyone and their fam is there. Plan carefully around the first and last week of a month because derr. everyone else is moving out too. Most people I encountered were very nice about sharing ladders and helping me when I was by myself. but there are some sassy ladder hogs out there! STAND YO GROUND!