Public Storage

The man who set me couldn’t have been more understanding and helpful. I’m a picky person, and busy person, and highly recommend this storage facility based on customer service and ease of signing up online. Do the online thing first! The rest is easy. I bought a lock from them too, much easier this way. The facility is clean and easily accesible even at night. Highly recommend this storage facility!

So far so good! Staff is helpful. Storage unit rental is by definition annoying, but the facility seemed clean and reasonable. Better than other places I’ve been.

Very nice and clean storage facility. I spoke with Rhonda and Nick who were very helpful with me looking at a rental space. I’ve never rented a space before and this was pretty easy to deal with. The facility is really clean and has great surveillance, and seems like its a brand new facility.

Prices and units are fine. However, if you want to avoid a customer service nightmare, seek storage elsewhere. My boyfriend and I rented a unit for one month, and were told all we needed to do was vacate the unit by the 29^th day and take the lock with us. We did so, that morning. Apparently we were supposed to come check in with the front desk upon move out (we were never informed of this), so they tried to charge us for another month, even though we were clearly moved out and apparently they have someone making rounds that is supposed to note when units are vacated.
Boyfriend called and had to speak to several different people at different offices, but eventually got the charge taken off. They told us we might get a bill or two, but just to ignore them. We received a few, and ignored them. Now, however, my boyfriend is getting notices from a debt collector asking to settle. Seriously? All of this for a unit that was clearly vacated after one month? I agree with other reviewers that the customer service representatives seem uninformed and will say anything just to get you into a unit. Hopefully there are better options for storage in the area.

This place is terrible! The customer service is bad the staff don’t have a clue about products, they speak to you from a script they learned and they lie to you to get you to come in or buy a unit and then they back talk saying they never said that or no it’s never like that, whatever they can to not cover what they originally told you when you opened the storage unit. The bathrooms are disgusting. It doesn’t feel safe at night bad lighting outside and if the lights go on after you get out of the elevator it’s a miracle cause someone could be standing in that dark just outside the elevator waiting to stab you and if the gate outside is locked it’s a miracle because usually some idiot drives into it but I swear the gate had been broken for an entire year –not safe. They run scams not service. You have to buy a lock from them. To get any service you have to sign up for auto withdrawal which takes money out early and if you don’t sign up they send you an email 15 days into the month saying your unit needs to be paid for. The first month is a total scam go ahead move in mid month guess what you only actually get the rest of that month free. I also think someone is living inside the building and it’s not a security guard.
Once they called me blaming my wife for leaving a mattress at the building. I told them it wasn’t her, they threatened to charge me for it even though it wasn’t her. They never apologized for blaming her or the threats made. Then last week I get a letter from them stating that they are raising the rate of my storage unit almost $ 30 more. WTF is that shit? You do nothing and treat us like crap and don’t clean your place or bathrooms, it’s unsafe and your staff is never helpful, What am I paying more for, so I actually can get some real customer service and feel safe? Needless to say I’m moving out of this dump. DO NOT RENT FROM THIS PLACE!

What a fantastic experience! I was desperate for storage space after a miscommunication with moving, and I made an online reservation the night before needing to move stuff in. Nick (I believe that was his name, great guy) was there right when they opened, called me to make an appointment, and had me in and out in 30 minutes. He was extremely thorough with the unit size and leasing contract, and answered all of my questions. The space feels very safe and secure, and there were plenty of trolleys for loading and unloading.
Overall, 10/​10, would recommend!

I rented a storage locker online, assured (by the website) that I was getting the best price possible. When I went to the facility, the manager explained that rent was month-​to-​month, and that they could raise my rent with a month’s notice (although he said they tended to only raise rents once per year). Today, I came to Unilocal to give them a very positive review, and found that there were two sales going on: one for $ 1 first month’s rent and 15% off, and another renting the locker I am paying $ 131/​month for (10×10) for $ 86.50. Obviously, the website wasn’t giving me the best price, like it claimed! It also seems unfair that if the company raises the rents, I pay the higher rate, but if they lower the rents, I don’t pay the lower rate. I called and asked if I could get either the sale or the lower price, and was told that I couldn’t. I was given the contact information for the district manager, Drew, and I left him a message explaining the situation; he got back to me and while polite, refused to change the price I was paying, saying that the price I had found was a special that was determined by demand and availability. Ah well, worth a shot.
As for the review I was going to give, it was this. I was very happy with this Public Storage. The lockers here were far cheaper than those in the city; I don’t have a car, so will have to take a $ 15 Über back and forth each time I visit, but I’m still saving money. The manager explained that it’s all the Boston students storing for the summer that affects availability and price. The manager, Nick, also helped me pick some boxes, bubble wrap, storage bags for fabric furniture, and tape. Nick really recommended using the bags, since even though the building is climate-​controlled, people can store whatever, and the bags would keep away mold, etc. I will note that the prices of boxes are about double what I paid at U-​Haul, but still, given the expenses of moving, it didn’t amount to much. Also, they will take back any unused material. They sell prepared box sets, but Nick advised against buying them, since once you open them, you can’t return part of the set. I was able to return two furniture bags without a problem and without a receipt; they credited my credit card.
You have to buy one of their locks that are pre-​designed to fit right in their locker doors. I think it was about $ 20 – 25. The whole lock comes out when you unlock it, and Nick recommended that I keep the lock when I moved out, as it could be reused at any Public Storage.
When I went to move in (I had a professional company move me, Raimond’s Movers, who were excellent), everything was great. There were at least five moving carts (the flat kind with a handle at one end), and since this was still relatively early on a weekday, there was no one there my movers had to share with. There are two elevators and they are pretty fast, which was nice because I was paying the movers by the hour.
Despite the unresolved price issue, which might be resolved, I am overall very happy with this place.

I did some research online before selecting Public Storage for a place to put most of my stuff for a few months before I move to a larger apartment. I thought this was one of the lower-​priced options, but they nickel-​and-​dime you. They force you to buy a $ 28 lock (this is not mentioned ANYWHERE online) and you must purchase insurance for your belongings while they are at PS. So a $ 97/​month unit is really $ 108, plus the $ 28 lock and some other fees so I owed $ 150 before moving my stuff in.
Security is good though, you have to enter your access code to get in the gate, again to get into the door, then a third time to leave. Dollies available for use was a plus as well.
I will keep my stuff here since it’s only a few months and a few more extra dollars, but beware.

I just moved my things in last week. Amy was extremely knowledgeable and helpful. The $ 1 first month was definitely a plus! I was slightly turned off on my initial phone encounter by Nick who seemed to laugh at a question I asked about their facility, but went with them anyway. I would have also preferred to know beforehand about their policy of purchasing their proprietary lock, but it would not have changed my decision to go with them. Overall, I like what I’m working with!

Crossed this off my list of potential places because of an extremely rude person during my initial phone call.

Outstanding customer service! I think her name was Karen? or Amy? sorry I forget but she was very accommodating. I had to keep changing my initial appointment and she was so flexible. The facility is open/​safe and secure. Although it was a bit more expensive than I wanted to pay, you do get what you pay for. Decent hours, easy entry to move «stuff». Really great.

i took advantage of a $ 1 for your first month special and secured a huge storage space on the ground floor at this lot.
Public Storage in Brighton had better hours than other lots in the area, although regular prices are a little higher compared to other storage companies.
You are required to purchase a lock from them. I think you also have to purchase insurance, but because of the pending hurricane (I rented a space just before Hurricane Irene), they allowed me not to purchase it.
Customer service is hassle-​free. I rented out a space within 10 minutes. Additionally, you don’t have to do anything when you are all done with the space, except let them know you have emptied the area.

Clean, new, professional. I like the shiny new feeling.
We needed to get a large amount of furniture and assorted crap out of the mother in laws garage and it sure as hell wasn’t all fitting in our 450 square foot apartment. Checked around, did some Unilocaling, and decided to go the unyelped route. This place has locations all over the country and discounts the first month rent. Prices are consistent with other storage places in the area, though they do make you purchase one of their locks and get insurance.