SVS Vision

NEVER, NEVER, NEVER get glasses from SVS Vision in Brighton!
Just got back with new glasses (4^th reorder).
Distance vision was ok, but when I got home and got on my computer I couldn’t read it. Had to put on my old glasses to see the screen!
Since this was through my insurance ending in Dec, I am screwed!
These people have no idea what they are doing and I am not going to reorder a 5^th time, ugh…
When I can afford it, I’ll take the frames to Costco and see if I can
Have new lenses put in them.
Also, got attitude from 2 of the employees!
I have been wearing glasses since I was a kid and have NEVER had this kind of BS to deal with!

Employee took my appt though I was on time, I was seen 20″ later. Came back and sat back at her chair at desk! Talking about other client who called with concern across office. Failed to put my order in, not called, when I called two weeks later was told glasses were made but failed quality check. When I complained office mgr rude and unapologetic first saying she was not on the day I was seen, but upon further conversation said she was there but was not witness to what happened; she was at corner desk entire time! when waiting for employee to come out of MY appt time she said their doc liked to review charts prior to seeing pts. Still did not apologize after talking to district mgr. did not tell the truth, showed little concern for client satisfaction. She did take $ 27.00 off what I paid, above what insurance paid. I will not return and do not recommend! Have never received such bad service…

Eye exam ok. Person who ordered my glasses very nice and professional. Received new glasses could not see properly. Called the office receptionist very rude telling me how to see through my new glasses. Went to re-​exam doctor acted like I was crazy because I could not see with new glasses. Told me it was because of my age. Whatever. He agreed to remake my glasses with a attitude. I will never go back once I get new glasses provided I can see out of them.